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Why use a contract cleaner for your medical services site?

We’ve all heard of spring cleaning. And whilst the weather is getting warmer and the days are getting longer, having the proper practices in place for cleaning and sterilisation of medical facilities is a must all year round.

At ServiceMaster Clean Contract Services, we know how critical it is to maintain a safe, clean, and healthy environment for both patients and staff. That’s why we take a thorough approach to delivering the highest standards of cleaning every time we enter a healthcare facility. We have the proper tools and expertise to provide consistent results that address your specific needs from dental practices to medical and healthcare centres and GP practices.

Regular cleaning and sanitisation from a professional contract cleaning service can help:

  • Prevent infection
  • Increase patient satisfaction and wellbeing
  • Manage costs
  • Meet sanitation standards set out by the NPSA – These mandate the benchmark that all healthcare facilities in the UK must meet. Failure to do so may result in penalties like fines, or even closure, and means you can be legally liable for health issues in staff and patients as a result of an unclean setting.

So, before hiring a commercial cleaning provider for your facility, make sure its procedures are based on the above regulatory requirements to provide adequate, patient-centred cleaning.

How ServiceMaster Clean Contract Services can help

Following best practices and procedures provided by leading organisations in the industry like the NPSA, our cleaning and disinfecting standards have been developed to keep your environment healthy. By allowing us the opportunity to focus on your daily cleaning and disinfecting needs, you can focus on what matters most: caring for your patients. And with 60 years of cleaning experience in the UK, we have cultivated secure systems of work in cleaning and sanitation to help you ensure your patient’s experience is the right one.

Our regular cleaning services for healthcare facilities come with all the benefits of:

  • Defined Cleaning Specification
  • Monthly Cleaning Audit & Scoring
  • Proven Cleaning Methods
  • Healthcare (CQC where appropriate) Compliant Colour Coding
  • Signed Confidentiality Agreements
  • Uniformed Staff
  • Flexible Hours – so you can schedule cleans to best suit your practice
  • Regular Review Meetings – allowing you to customise your cleaning experience based on your current needs

The comprehensive and bespoke services offered by ServiceMaster Clean Contract Services are designed to cover every area of your facility to make sure that wherever they may be, your patients and staff receive are working or being cared for in a clean and healthy environment. Whether this means ensuring patients can enjoy a clean and healthy waiting room or down to the more minute cleaning processes like the sanitisation of high touch point equipment and surfaces, we provide the people, expertise and equipment to make sure you start each day with a clean slate… and everything else.

To give your medical facility the best care from regular cleaning and sterilisation services, find your nearest ServiceMaster Clean Contract Services business today.

 

Written by Tom Page, Digital Content Writer

ServiceMaster Clean Contract Services Manchester is celebrating 30 years of top-quality commercial contract cleaning services.

30 years ago, Martin and Sarah Steinman purchased the ServiceMaster Contract Services franchise to provide cleaning services in the city centre and south areas of Manchester.

The ServiceMaster brand was already recognised and highly respected as a leading provider of cleaning related services throughout the USA. The brand has also now become well-established in the UK, which the Manchester team say has supported them and given them the confidence to succeed.

The company has, as a result, seen a lot of change in its three decades of business. When the Manchester business began in 1992 there was no minimum wage, no 28 days holiday entitlement nor was there a requirement for ISO accreditations. But right from the start, the company successfully grew, and rapidly won on four occasions the coveted “Award of Excellence” as the top ServiceMaster franchisee within the ServiceMaster brand in the UK. Additionally, the owners were quickly awarded the Franchisee of the Year Award by the Daily Express and HSBC bank.

In 2006 the company purchased the business license to operate in North Manchester which then enabled the company to concentrate and successfully provide services throughout the Greater Manchester area. ServiceMaster Clean Contract Services strives to provide a high quality of service. The professional and high-quality working standards, customer service and commitment to Manchester’s staff have been in place since the company began, have never wavered. Even in difficult periods like the financial recession in 2008, and more recently, throughout the COVID19 pandemic – ServiceMaster Clean Contract Services Manchester’s staff and customers can always be assured of their support, no matter what.

The company has successfully grown over the years, has ISO 9001, 14001 and 45001 accreditations. ServiceMaster Manchester has BICS certification, Safe Contractor and are proud supporters of the Real Living Wage.

Above all the success of ServiceMaster Manchester, what is outstanding has been the development of its people. The business remains a family concern run daily by CJ Commercial Director and Jason Hanrahan Operations Director. The whole team have a wealth of experience in sales, operations, admin, finance and HR. Not forgetting the many cleaning operatives who have supported ServiceMaster, many of which have over 10 years of service with the company.  Despite the importance of the cleaning industry becoming more widely acknowledged following the COVID19 pandemic, for such a feat to be achieved within the cleaning industry for as long as 3 decades is exceptional.

 

And the Contract Services Manchester client base speaks for itself. ServiceMaster Manchester provides and delivers cleaning services to over 200 sites throughout Manchester – including multiple well-known commercial businesses and schools..

CJ and the team at ServiceMaster Clean Contract Services Manchester say they “look to the future with excitement, we have the experience, we have the knowledge, we have the success, and in 2022 we have the opportunity. We look forward to the future and we enjoy the present – what a great position to be in!”

If you are looking for professional and regular commercial cleaning experience from an established and experienced industry professional, get in touch with ServiceMaster Clean Contract Services Manchester today.

With February Half-Term approaching, now is the perfect time to schedule a half term school clean of your premises with ServiceMaster Clean Contract Services.

As you prepare for a well-earned break, now is the time to book in a deep clean and sanitation of your school’s facilities with us. With infection control and proper sanitation now more important in schools than ever, utilising February half-term holiday to ensure that your school is a safe place for your students to return to is a no-brainer.

Our deep cleaning and sanitisation services will keep your premises looking shiny, new, and hygienic. Thus minimising the risk of your students returning to a space that puts them at risk of infection. At ServiceMaster Clean Contract Services, we understand that keeping your students safe is your top priority, and in selecting us as your nursery, school or college cleaning service provider you are selecting a company with a tried and tested process.  

For years, ServiceMaster Clean Contract Services has provided education cleaning services to educational environments that cater for pupils of all age groups and circumstances, including establishments that provide learning environments for pupils with special needsand facilities of worldwide recognition. Regardless of your establishment and situation, we will take care of it.

You can also rest assured of our safe and professional working practice. Our school cleaners are specialists in infection control. Through experience and training, we can improve hygiene levels in schools, reducing sickness and absence. We also employ a higher ratio of Managers and Supervisors compared to the industry norm, to ensure our services are maintained at a consistent level of excellence. Due to the nature of our contract services, we will also work closely with you to ensure the standards and expectations you have for your premises are met and exceeded, professionally and pain-free.

No matter the nature of your educational facilities, act now to book in a professional deep clean from experts trusted by businesses and professional premises nationwide. To learn more about our services, and how we are working to ensure safety and quality service during the COVID19 pandemic, click here. Or, you can find your nearest ServiceMaster Clean Contract Services business and schedule your half term school clean and sanitisation today.

 

The owner of ServiceMaster AAA has been shortlisted for Leader of the Year in the 2022 European Cleaning and Hygiene Awards amongst a record number of entries.

Coming straight off the back of winning Business Person of the Year at the SME National Business Awards, Siva Kugathas of ServiceMaster Clean Contact Services AAA has been shortlisted for Leader of the Year in the 2022 European Clean and Hygiene Awards.  

The European Clean and Hygiene Awards are a pan-European event that is designed to recognise excellence within the cleaning and hygiene industry – a sector that has only become more important during the COVID-19 pandemic. Needs and demand for quality cleaning services have grown rapidly since March 2020. After the 2020 awards were postponed due to the COVID crisis, the upcoming awards will be the first to acknowledge the work of companies like ServiceMaster AAA during the pandemic. Entries for the fifth awards event opened in April 2021 and will be held this spring on 28th April 2022 at the Le Plaza Hotel in Brussels.

The awards were founded by ECJ (European Cleaning Journal and Environment Media Group) and champion a wide range of businesses in the cleaning sector. The ten different awards categories are judged by ECJ editor Michelle Marshall, industry expert Lynn Webster, EFCI president Juan Díez de los Ríos de San Juan, and industry expert Frank Veneman. To be nominated for the leadership award, entrants like Siva had to be put forward by an individual working with them within their organisation. Finalists then had to demonstrate excellent leadership skills that impact positively on their employees and business.  

Of the finalists, judge and ECJ editor Michelle Marshall said:

“We are delighted to be back for 2022 and with a record year for entries. It was an incredibly difficult job for our judges to narrow down to a shortlist but we feel our finalists really deserve recognition for their dedication and commitment to our industry over what has been a challenging few years on the frontline.

Siva’s leadership skills have seen his team through a difficult couple of years and ensured that ServiceMaster AAA remains a shining example of quality cleaning services. Siva’s contribution to the ServiceMaster Clean business can be no better exemplified by the growth he has achieved in his five years as a ServiceMaster franchisee. He purchased ServiceMaster Clean Contract Services Guildford in January 2017 with an annual turnover of around £111,000 and has grown his business year on year since. All whilst investing in further territories in Bracknell, Thames Valley, East Kent, Luton, Watford, Ipswich, Colchester, Humberside Lincolnshire and Doncaster.

In speaking to his team, it is immediately clear that Siva’s leadership motivates them all to better themselves and reach new heights. Sathya Thuraisamy, Operation Services Manager at ServiceMaster Clean Contract Services AAA, and member of Siva’s team says that Siva is an inspiration to his staff and that they all feel a great sense of pride to work with him; as part of such a great team:

What Siva has achieved through his accomplishments is exemplary. He gives us opportunities to improve ourselves and also motivates all to achieve new heights along with him.

Gauri Lather, Marketing Manager for ServiceMaster Clean Contact Services AAA also says Siva’s mentorship has been central to the journey and success of ServiceMaster AAA and its staff:

Siva’s competitive and kind nature has always inspired me. It has helped in my ongoing transformation and to gain a competitive edge – all while freeing me to focus on the core business. He is always focused on expanding our business by strengthening customer relationships and continuing to supply high standards of service to this key market. Overall, my, and my team’s journey at ServiceMaster wouldn’t have been this smooth if we didnt have Siva as our mentor.

We are delighted to congratulate Siva on yet another outstanding achievement and wish him the best of luck in April.

If you’d like to learn more about our award-winning business and the services we offer, you can find out here, or visit our blog for more updates on our services and successes.

Christmas and New Year have come and gone, with some employees returning to offices, and the temperatures getting lower, here is your comprehensive Guide to Floor Maintenance. 

We might not think about our floors also bearing the brunt of colder temperatures, but just like you (and your home) your commercial property also feels the chill of winter – particularly the flooring.

Luckily, the experts at ServiceMaster Clean have created this simple spring cleaning guide to make your commercial floor maintenance easy. Use these tips and step-by-step instructions to mitigate potential weather damage that winter may bring and restore your facility’s floors to their former glory.

Hard Surfaces

There are many types of tile and hardwood commercial floors that can require slightly different cleaning techniques. This is a general guide to clean and maintain most hard floors in commercial buildings. However, you should always refer to your flooring manufacturer’s manual and test cleaning solutions in a small, inconspicuous area before starting to avoid large or costly damages.

First, sweep away visible debris to remove larger particles from the floor’s surface. Then, use a semi-acidic floor cleaner or mix vinegar with water to neutralise and dissolve any remaining salt residue. Refer to product instructions for dilution ratios. Once the salt residue is suspended in the cleaner, use a mop to absorb the liquid.

If your floor’s finish has been damaged, use a stripper solution to cleanly remove it. Apply the solution and let it sit for about 15 minutes and add more as needed. Refer to the specific stripping product’s label for exact instructions.

A Safety Tip: Use floor fans and open windows to improve ventilation when working with harsh chemicals.

Use a little elbow grease and a scrubber to agitate the surface and strip the remaining finish. Then, mop up the liquid. Mop the floor again with clean water to remove any lingering chemicals from the cleaner and stripping solution. Let the floor dry completely and then apply two coats of sealing, and a few fresh coats of finish for a floor that looks as good as new.

Soft Surfaces

Soft surfaces are equally affected by salt, mud, and melting snow or ice – if not more so. Salt residue will leave a characteristic white and powdery residue on carpet surfaces, while melting snow and chemicals can soak deep into the fibres, and even the padding. If winter water damage goes untreated, mould and mildew can easily grow and spread, leading to much bigger problems long term.

How to Clean Commercial Carpets

Add absorbent doormats, umbrella stands and coat racks to your building’s entrance to reduce the amount of water that can reach your carpeted areas during the winter. When the weather is warmer, follow these steps to give your carpets a complete clean.

  • Vacuum visible dirt particles and debris.
  • Use water and a residue-removing cleaning solution to deeply clean your carpet.

Let the solution soak into the carpet for approximately 15 minutes. Refer to the specific product for dilution ratios.

  • Use a wet vacuum to remove the solution, oils and dissolved residue.
  • Rinse with clean water and suction it out with the wet vacuum. You may find that you need to repeat steps 2-4 depending on the amount of damage.
  • Use carpet fans to completely dry the floor.

The time, energy and heavy equipment required to effectively clean commercial carpets can be a burden for any business owner. If you need carpet cleaning or hard floor maintenance, let the experts at ServiceMaster Clean do the dirty work for you by finding your nearest ServiceMaster Clean business here, or give us a call on 0845 201 1184.

Though it is behind us now, 2021 was difficult for people and businesses worldwide. During these uncertain times, ServiceMaster Clean Contract Services have stayed committed to supporting our staff through the challenges of the last year. Behind every successful franchise network is a team of staff who work tirelessly to make sure that our services are the best that they can possibly be. Working to maintain a successful network means working hard to make sure to cultivate a positive environment and improve staff satisfaction levels and retention. We pride ourselves in our ability to do this, even in an industry like contract cleaning services where this is usually difficult.

It doesn’t take much, and can just be in the little things. For example, before Christmas last year, ServiceMaster Clean Contract Services Swansea continued its annual tradition of hand delivering a box of chocolates to each of its 250 staff members at their place of work. This was a small token of appreciation for its staff for their work throughout the year, and to wish them a Merry Christmas. However, due to the pandemic and Swansea’s ever-growing staff, the team decided to go the extra mile and do things a little differently and sent every member of staff a ServiceMaster branded chocolate bar in the post. But that wasn’t all, just like Roald Dahl’s Charlie and the Chocolate Factory, a select number of these chocolates had a winning raffle ticket inside that had a combined value of over £450.00! The lucky member of staff just had to call into the office and quote the code on the ticket.

One of the winners decided to spend her winnings on extra physio for her grandson, another decided to finish off her Christmas shopping, and another waited for her son to arrive home before opening the chocolate (as he is a Charlie in the Chocolate Factory Fan) and was delighted to find a winning ticket.

The top winner was Carly Morris who works in a Sports Centre and a Doctor Surgery in Neath, and she was kind enough to send the below photo.

ServiceMaster Clean Contract Services Swansea’s staff were overjoyed by this gesture, and the branch are looking forward to doing the same in December of this year.

Our staff are at the heart of our franchises, and they have worked tirelessly to ensure that the work we do is carried out safely and to a high standard in spite of changing and often challenging working conditions posed by the pandemic.

If you’d like to learn more about ServiceMaster Clean Contract Services Swansea and the services we offer, you can find out more here or call on 01792 323238. If you want to find your local ServiceMaster Clean Contract Services, you can find your nearest franchise here.

Written by Tom Page

Having a clean and tidy desk in your office can boost productivity amongst other things, here are our top 5 reasons why you should have a clean desk.

Health

The average desk can host more bacteria than a toilet seat… ew.

This is usually due to people eating at their desks and not cleaning up afterwards, so make sure you do!

Cleaning your desk by wiping it down and ensuring frequently used items such as your keyboard and mouse are cleaned and sanitised on a regular basis will help stop the spread of germs and illness to you and your employees in the office.

Boost productivity

Nobody wants a cluttered workspace, do they? It’s been proven that a cluttered workspace can have a negative impact on productivity.

By keeping your desk organised and in the same place all the time will ensure you’ve made this a habit, meaning you’ll do it without thinking, giving your brain more valuable thinking time! Therefore, being a lot more productive at work.

Don’t stress

Don’t put more stress on yourself than you need to.

Similar to affecting your productivity a cluttered and dirty desk can increase stress by making it increasingly difficult to concentrate on your current task. Just take a quick few minutes every evening before you finish to clean and tidy your desk so you arrive the next morning in a welcoming environment.

First impressions count

Keeping your desk and the rest of the office is important to give your clients or guests the best first impression of your company.

Enforce a clean desk policy in your offices to ensure a good first impression is always accomplished.

Improved security

Don’t leave your desk cluttered, you could leave client information on the desk without knowing.

Again, with a clean desk policy, this will ensure all staff keep their desk tidy and put all important documents away at the end of each day, hence improving your office security.

Hire the professionals

At ServiceMaster, we understand the importance of ensuring that your premises are clean, hygienic and safe for you, your employees, and your customers. If you think it’s time to entrust the cleaning of your workplace to a high quality and professional commercial supplier, why not get in touch with us?

Click here to find your nearest ServiceMaster Clean and learn more about our services today.

The owner of ServiceMaster AAA has won Business Person of the Year Award at the fourth annual SME National Business Awards.

Last Friday 3rd December marked the fourth annual SME National Business Awards. Taking place at Wembley stadium, the ceremony celebrates the innovation and successes of small and medium enterprises – or SMEs. These are businesses (like ServiceMaster) whose personnel numbers equal 250 employees or less.

The awards are open to any successful business in the UK, which are then judged on 18 categories by up to 4 of a national panel of 30 judges, who are all top business people within their chosen area. The team behind the ceremony cite their awards as a “credible opportunity to support and share in our vision to raise the profile of industrious, hardworking and enterprising SME’s nationally,” and “a sought after accolade of achievement, a veritable endorsement of success in business which offers exceptional marketing and PR opportunities as well increasing your credibility and standing in the eyes of your peers and your customers.”

Therefore, we are thrilled to congratulate our very own Siva Kugathas of ServiceMaster AAA, on winning the highest Gold Award for Business Person of the Year. This award recognises a business person or entrepreneur who shows outstanding initiative, boldness, imagination, and management practices in their chosen enterprise.

Siva purchased ServiceMaster Guildford in January 2017 with an annual turnover of around £111,000 and grown his business to around £1,526,000 in 2020 while investing in a further 4 territories. He is also well on track to achieving his £1 million projected growth this year and has invested in a further 5 territories recently, with a plan to achieve £10 million in the next 5 years. It was these successes that Siva and his team were celebrating at their annual conference in Greece at the time of the awards, Siva’s son collected the award in his place, so he says, they had the joint experience of winning the award at Wembley, and reflecting on a great business year on a well-earned trip overseas. Siva says that he attributes the successes of his franchises to the strength of his team, and would like to dedicate this award to them. As well as this, he says that the award has galvanized both himself and his team, and that they are motivated to make 2022 and even better year than 2021.

Once again, we would like to offer Siva our congratulations, and wish he and his team continued success for the year to come.

If you’d like to learn more about our award winning business and the services we offer, you can find your nearest ServiceMaster Clean franchise here, or visit our blog for more updates on our services and successes.

Due to the ongoing COVID-19 pandemic, we are all far more aware of the importance of good hygiene practices at work. Especially as winter starts in earnest, it’s vital to keep these up and be aware of what to do to maximise your office hygiene. This goes for the whole of your office – including washrooms, be they customer or staff toilets, or something else.

Here are some things to do in order to maintain your office washrooms:

Good hand hygiene

By now you’re probably sick of hearing about it, but with talk of the new Omicron variant of COVID-19, it is important to remember to keep to high standards of hand hygiene by washing your hands or using a good hand sanitiser regularly. It’s also vital to keep stocked up on relevant cleaning supplies for this, such as soap in toilets and hand sanitiser stations throughout the office. These are high touchpoint areas, so make sure that these dispensers are cleaned regularly to avoid build-up of excess liquid and potential bacteria on the nozzles.

Use single-use disposable items

Be sure to use disposable items like paper towels instead of multi-use towels and air dryers with high touchpoints. You can also have antibacterial wipes on hand, should your customers and employees wish to wipe down any surfaces. Make sure that you have bins for these things to be disposed of safely, and that they are emptied and cleaned regularly…

Cleaning regularly

Cleaning your washrooms regularly and effectively is imperative to stopping the spread of infection. Toilets, taps, and sinks need to be cleaned frequently to avoid contamination from viruses like COVID-19 and influenza, which can survive on these surfaces for anywhere between a few hours to a number of days. Make sure this includes cleaning down everything in your washrooms, including sanitizing your cleaning supplies.

Hire a contract cleaning service

One of the many services that we offer at ServiceMaster Clean Contract Services is office washroom cleaning for both staff and customer toilets, and any other washrooms that you might have on your premises. Our tried and tested six-or-seven-step programme will ensure that all of your washrooms are kept clean, hygienic and presentable – as not only are they a hotspot for germs, but they are also essential in stopping the spread of COVID-19 and other seasonal ills, and making a good impression on your clients.

To learn more about our washroom cleaning services, click here, and if you do want to trust your office cleaning to a highly qualified specialist, find your nearest ServiceMaster Clean here.

Following the COVID19 pandemic, we are all aware of the necessity of keeping your premises clean and hygienic. But there are multiple other benefits to Why you should use a commercial cleaning company for your business:

Aid Employee Productivity

There are many ways that using a commercial cleaning supplier can benefit employee productivity. Primarily, a messy or unhygienic workplace is likely to have a negative impact on your employees’ motivation. Keeping your workspaces clean and tidy has been proven to improve concentration and productivity, and reduce stress and distractions.

Reduce Sickness

Even thinking beyond COVID19, ensuring that your workspaces are clean and hygienic will help reduce the number of sick days taken by your employees. Especially as we enter cold and flu season, it is vital to make sure that your workplace is cleaned regularly to protect against the spread of germs and infections. Click here to find out some ways you can protect your workplace against the spread of infection

Increased Customer Satisfaction

The importance of a first impression cannot be understated, and the cleanliness of your office can say a lot about your company. If you maintain good standards of hygiene and keep your space organised and de-cluttered, clients will be reassured that your company is prioritising the wellbeing of everybody on the premises.

Ensures Longevity of Premises

Some materials such as hair, dirt, dust, and grime can build up from a lack of cleaning and can damage expensive equipment like printers, photocopiers, or even computers – making them unusable. Investing in commercial cleaning like ServiceMaster ensures that inch of your workplace is kept in top working order and won’t fall into disrepair.

Reduces Air Pollution

It is not just diseases and germs, other airborne pollutants like dirt and dust can also build up in the air and decrease overall air quality inside the premises. This can then transfer to, and linger in furnishings like curtains, rugs, blinds, and upholstered furniture.

Higher Standard of Cleanliness

Trusting your cleaning to a professional service ensures a higher standard of cleaning, on a regular basis. High-quality cleaning is what we do, we have all of the right tools for the job and can guarantee a better class of clean.

Money-Saving

Using our professional cleaners and their equipment also means that you won’t have to pay extra money from your pockets to buy cleaning supplies or pay for an internal team of workers. This means you won’t need to worry about things like sick pay or holiday for your cleaners. Trusting us ensures that no matter what, your cleaning is handled to the same standard, year-round.

At ServiceMaster, we understand the importance of ensuring that your premises are clean, hygienic and safe for you, your employees, and your customers. If you think it’s time to entrust the cleaning of your workplace to a high quality and professional commercial supplier, why not get in touch with us?

Click here to find your nearest ServiceMaster Clean and learn more about our services today.

The Marion E Wade Award (Franchisee of the Year) is the most prestigious award ServiceMaster presents and is the pinnacle of achievement for a franchise within the company.

The award was given to Kevin this year as him and his team displayed the highest achievement in pursuit of excellence and professional management in the ServiceMaster tradition.

Kevin has been trading as ServiceMaster Clean Contract Services Mercia since November 2008 and has grown to become a multi-million-pound business in that time, purchasing new local territories along the way.

The business cleans over 140 offices, medical centres, schools and warehouses across the East and West Midlands and employs over 300 cleaning staff to complete these regular jobs.

Kevin said –  “We are particularly proud to receive this award in 2021 when we have all faced very difficult challenges due the Covid -19 pandemic. Our management team and all their support workers have really stepped up to the mark this year. It is due to their efforts and dedication that we have been able to not only service our loyal customer base but also grow our business in this difficult business climate”.

Guy Strang, ServiceMaster Clean Contract Services Brand Manager added,

“Kevin is a model franchisee that is always looking to improve and expand his business in any way he can. I’d like to personally congratulate Kevin on winning the Marion E Wade Award and look forward to seeing what the future holds for him and his business.”

ServiceMaster Clean Contract Services Jemsl (Owned by Rachael & Lee Downer) are a contract cleaning company based in the South of England and are dedicated to the ServiceMaster ethos of going ‘Above and Beyond’ in all that they do. Rachael & Lee purchased ServiceMaster Clean Contract Services North Surrey in 2004 and due to their commercial success, expanded the business to include West London and Hertfordshire, now known cumulatively as ServiceMaster Clean Contract Services Jemsl. Rachael & Lee have developed a culture of providing exceptional customer service which has resulted in strong growth and expansion for the company in all areas.

This dedication, development and success has resulted in Rachael, Lee and their team scooping not one but three awards at this year’s ServiceMaster Clean Contract Services annual awards.

ServiceMaster Clean Contract Services Jemsl won a growth award for growing the business more than £200k in one year, which given part of the year ran over the COVID-19 pandemic is quite an achievement. They also won the North Start customer Service Award for their outstanding NPS score of 100% which is exceptionally good for any business in the cleaning sector. Lastly but probably the most noteworthy was the North Star Invest award, this award was given for the contribution to the community throughout the Pandemic. Rachael & the team at ServiceMaster Clean Contract Services Jemsl, have taken part in the London Moon walk and volunteered to clean a local church so they could reopen after lockdown.

“We are absolutely delighted to have received recognition for our recent achievements.  We are blessed to have the opportunity to work with an amazing Operational and Support team who have gone above and beyond during a difficult year.  Their resilience, commitment and enthusiasm has been unwavering and these awards are a true reflection of this”. Said Rachael & Lee Downer.

Guy Strang, ServiceMaster Clean Contract Services Brand Manager added “Rachael and her team are committed to providing exceptional customer service and giving back to the local community, all three awards are very well deserved and I am sure there will be more to come, well done.”

If you are not totally happy with your current cleaning provider and want to work with a company who put their staff and clients at the forefront of their business, why not get in touch with Rachael & her team and see how they can help you, Call 0800 0430 438 or request a call back.

Servicemaster Clean Contract Services believe creating a great team, leads to great customer service and great customer service makes for happy clients. As a customer service focussed business ServiceMaster Clean Contract Services Jemsl believe it is important for the employees to be the best they can be.

As part of  HR Manager Monika Nawrotkiewicz’s development ServiceMaster Clean Contract Services Jemsl funded a college course to help Monika improve her English skills – and yesterday Monika received her certificate for passing the course.

This is a great achievement after having to do much of the learning remotely and Monika is hoping to now progress to the next level in September.

If you are not totally happy with your current cleaning provider and want to work with a company who put their staff and clients at the forefront of their business, why not get in touch with Rachael & her team and see how they can help you, Call 0800 0430 438 or request a call back.

ServiceMaster Clean Contract Services Jemsl are delighted to receive an award to celebrate their commitment to Eco-Savings.

Over the past 5 years ServiceMaster Clean Contract Services Jemsl have been promoting, and using, the most environmentally friendly products available; from the cleaning products used on sites to reducing packaging sizes and removal of all plastics on site wherever possible.  They also encourage their clients to act responsibly by providing them with eco-savings reports and advising on how they can tackle their own planet saving agenda.

To date they have saved the planet from (the equivalent of) 99,586 plastic bottles and have CO2 emissions reductions of 4, 579, 004 G.

If you are in North Surrey, West London or Hertfordshire and are not completely satisfied with your current commercial cleaning and want to work with a cleaning provider who take environmental responsibility seriously, why not get in touch with Rachael & her team and see how they can help you Call 0800 0430 438 or request a call back.

Proper hand hygiene is the number one way to reduce the risk of infection and it’s important to wash your hands frequently and properly, with soap and water for at least 20 seconds.

Here is the proper way to wash your hands as recommended by NHS:

How to Wash Your Hands Correctly

  1. Wash your hands under warm running water
  2. Apply soap and rub palms together to ensure complete coverage
  3. Spread the soap over the back of your hands
  4. Make sure the soap gets in between each of your fingers
  5. Grip the fingers on each hand, ensuring you cover each finger with soap
  6. Rub both thumbs into a clenched fist
  7. Press fingertips into the palm of each hand
  8. Rub your knuckles on the opposite palm
  9. Dry thoroughly with a disposable paper towel

Other Tips on Hand Washing

Your hands should be washed for at least 20 seconds, of which you can keep track of by singing Happy Birthday twice.

An acceptable alternative to hand washing is to use an alcohol-based sanitiser, with at least 60%. When possible, wash your hands using the above method as this is more effective against viruses.

Here is a graphic we put together to show you the different stages of the above method:

Download handwashing graphic here

One of our franchisees, Siva Kugathas, who runs ServiceMaster Clean Contract Services Guildford slept on the streets to support YMCA!

Siva YMCA

YMCA DownsLink Group hosted their annual Sleep Easy Event at Guildford Castle, which had around 31 people sleeping outdoors on the night of Friday 22nd March.

Siva was one of the dedicated men and women that decided to support this fantastic cause and decided to donate a whopping £1000 to the event and YMCA.

“It was very tough having to sleep just the one night outside, but homeless people sleep every night on the street. I knew I would go home the next day, but those who sleep on the streets don’t have that facility. It made me think deeper.” commented Siva

Sleep Easy has taken place in five locations so far across YMCA DownsLink Groups area, and to date, they have raised more than £42,000! The money raised goes towards helping young people that are currently living homeless, for multiple different reasons.

Donations can still be made online to this great cause at bit.ly/SleepEasy19.

Siva also added, “I am proud to have been involved with this event, and at ServiceMaster Clean Contract Services Guildford we are always looking to closely work with local charities and support them in any way we can”.

ServiceMaster Clean Contract Services of Guildford have gone from strength to strength in the last 23 months, growing by 500k. The Managing Director, Siva Kugathas has awarded some of his staff for their hard work in accordance with the company’s success.

Siva decided to have an awards evening on 30th November 2018 and hosted it in The Shard, Central London. All that made an appearance, including brand manager Guy Strang, said how enjoyable the evening was.

The three that received an award for the “Sales Contribution Award” were;

Agnes Bielawska

Awards Evening

Kinga Derenowska

Awards Evening

Alexandra Preda

Awards Evening

These three members of staff are all part of the management team at ServiceMaster Clean Contract Services Guildford.

We hope you join us in congratulating these three members of staff on their awards, and of course the continued success of the business as a whole. We look forward to seeing what the next year brings Siva and his team.

ServiceMaster Clean Contract Services provide commercial cleaning services for doctor surgeries, veterinary practices, car showrooms, sports stadiums, offices, factories and schools throughout the UK.

Considering we spend most of our lives at work, having a clean, germ-free office is important for many different reasons.

Let’s fight back against those pesky germs, have a cleaner and healthier office!

1.  Dirty Doors

Starting from the entrance to your office building, a door handle or door/lift button has a large number of bacteria, due to the number of people walking in and out of the building every day.

The door handle in your office that has the most germs is guaranteed to be the toilet door handle. A few surveys over the last few years have revealed that one in four of the UK population does not wash their hands after going to the toilet! YUCK!

TipUse anti-bacterial gel as much as you can.

2.  Filthy Fridge

With healthier eating becoming more popular, staff are starting to bring their own lunch into the office more and popping it into the office fridge.

A lot of staff then not surprisingly forget about what they put in the fridge, because instead, they feel like going out with their work colleagues.

The food is then left to go mouldy and the office fridge is one of those places that you just don’t think to clean.

Tip Introduce a fridge cleaning schedule to your employees to clean out unwanted food every week.

3.  Dusty Desk & Phone

The most amount of time in any office workers day is spent at their desk, so no wonder this area has the most germs throughout the whole of the office! Yes, even dirtier than the office toilets!

Your office phone can be the dirtiest item in the office, so keeping it clean is very important for a healthier workplace.

Another germ thriving culprit is your pen, the reason being a lot of us chew it! I am one of those pen chewing culprits, so shame on me!

Tip #1 Wipe your desk phone every morning with an anti-bacterial wipe.
Tip #2 Stop chewing your pen! I solemnly swear I will stop, only if you do as well though!

4.  Messy Mouse & Keyboard

Your mouse and keyboard alone can have more bacteria per square inch than a toilet seat!

If you work on a hot-desk, then the number of bacteria only increases and it isn’t just your bacteria! YUCK!

Tip Use anti-bacterial wipes or a cleaning spray, then wipe your keyboard and mouse with a clean tissue.

5.  Germ Riddling Rucksack

Yes, your rucksack has a surprising number of germs on it! The reasons for this being, your bag is put down all over the office, including sometimes the toilet floor.

Tip Keep hold of your bag until you get to your desk and clean your bag every so often at home.

6.  Mucky Mug

There is always that lonely mug that is sat on someone’s desk at the end of the day, while all his other mug friends are in the dishwasher, or all cleaned, sitting comfortably on the side.

That mug left on the desk is then used again the next day without being washed! That is a big no no and this particular person in the office needs to get out of this habit!

TipRinse your mug after every cuppa, and at the end of the day make sure it is put in the dishwasher or washed up!

7.  Germ Polluted Printer

Your printer and/or photocopier is used a lot during a day’s work by a numerous amount of people. So, the buttons on these items are riddling with germs by the end of the day!

TipJust give it a wipe again with an anti-bacterial wipe, after every time you use it. If you start this habit, others should follow you!

8. Water Cooler

The dirtiest thing in your office may surprise you, it is the water cooler! With this being used the most in the office and staff standing around chatting, germs are spread around the water cooler more than any other place in the office!

Tip – Just give the water cooler a wipe every day, especially the nozzle, just with a wet cloth.

Bonus Germ Hotspot – Gruesome Guests

A bonus germ hotspot for you is the guests that come to your office! You know your workers, their habits and how often they clean, but with guests, you have no idea!

The guest that has just walked through your door could have just been wrestling pigs in a pig-pen and only rinsed his hands and not washed them properly, therefore riddling with germs!

Tip Offer your guest a drink and hope they say yes so you can secretly go and wash your hands or use some anti-bacterial hand gel.

Here are ServiceMaster Clean UK we can take over your office cleaning and make sure all of these hotspots are cleaned thoroughly apart from the guests obviously!

To find your local ServiceMaster Clean UK click here.

A clean office gives a good first impression

Don’t judge a book by its cover, judge an office by how clean it is! This is what most of your customers and clients would be thinking as soon as they step through your door. Here is why good a first impression is so important in your business.

Clean office, first impression

Why is making a first impression so important?

Well, this is a question that doesn’t really need to be answered, as most people and businesses will understand why a good first impression is more likely leads to something!

“You only get one chance to make a first impression”, this saying can’t be any clearer or easier to understand. Especially when it comes to your office looking clean and tidy when a potential client or customer is present.

What are the main things people pick up on?

Smell – The main thing that people will pick up on and relate to when walking into any room is the smell, and our noses can remember up to 50,000 scents! So, you don’t want your office remembered for having a bad smell, as this will give a negative feeling to the client or customer.

General Cleanliness– The cleanliness of your office is obviously another important factor. If there is a bin that is overflowing in the corner or coffee stains all over your carpets, your clients and customers may think that you don’t care.

You can be the best business in the world, but if you have a dirty office and a client or customer comes to visit, they would be more than likely inclined to “refuse to sign on the dotted line”.

How can you make a great first impression?

There are lots of factors that can come into play when it comes to making a good first impression. Here are a few that you may want to consider:

  • Hire an office cleaning company like ServiceMaster Clean, to make sure your office is spick and span every time a potential client or customer walks into your office.
  • Have regular health and safety meetings with all of your staff, to inform them of the importance of keeping their office space clean, from reducing staff sickness to that all important first impression.
  • Decorate your office space in a welcoming manner, even if that means putting a photo on the wall of the team or a painting that relates to your business.

To assist with all of your office cleaning, ServiceMaster can provide a friendly and professional service and will always go above and beyond your expectations.

To find your local ServiceMaster Clean click here.