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We sat down with Stuart McCaig, the new owner of ServiceMaster Clean Contract Services Bradford.

ServiceMaster Clean Contract Services in Bradford is now under new management, having been sold by the previous owner, Clive Jones, to former data analyst Stuart McCaig.

We sat down with Stuart to see how he’s been getting on with his new business and discuss his aspirations for the future.

Get to know the owner

Before joining ServiceMaster, Stuart worked as a contractor and a permanent data analyst for Lloyds Bank.

“I did a multitude of tasks, but towards the end, it was data analytics, and for my final big project, I was involved with a large-scale legal tendering process,” he says.

This background has informed his approach to decision-making and his direction.

After many years at Lloyds, he says he “wanted to be the master” of his “own path.”

So, he decided to step into something new.

After speaking with Clive and spending time in ServiceMaster Clean Contract Services Bradford, Stuart decided to take it on.

He is now ready to bring his committed, methodical and driven approach to contract cleaning.

Stuart’s Customer-Centric Approach

Embarking on his new path, Stuart says his focus is supporting clients to create a better cleaning experience.

His data-driven background means he recognises how to see what is of value for business and is committed to client satisfaction.

“My goal is making sure that the customers are being serviced in the way they should be,” he says.

“If they entrust us with what is essentially quite a simple task, their cleaning needs, we will do everything to ensure these needs are met.

And if, for some reason, they’re not, we will endeavour to put that right. I’ll spend every waking hour trying to ensure the business is where it needs to be and making sure they’re happy.”

“I’ll go Above and Beyond to make sure they’re happy the service we provide is what they expect.”

What ServiceMaster Clean Offers

At ServiceMaster Clean, we know that every business is different, and you may have different needs and priorates to your neighbour.

That’s why our cleaning services are bespoke.

Our teams work closely with you to understand what is important to you and go above and beyond to deliver at the highest standards every time using the best tools, staff, and know-how, backed by 60 years of industry-leading experience.

See how ServiceMaster Clean can help you.

If you’re in Bradford and would benefit from contract cleaning services that focus on the needs of your business to get the best value results for you, call Stuart and his team on 01274 299 874 today.

Or nationwide, find your nearest ServiceMaster Clean Contract Services business for a free, no-obligation quotation on our range of expert cleaning services.

Meet the new Associate Operations Director from ServiceMaster Clean West London and North Surrey.

Congratulations are in order for Aga from ServiceMaster Clean Contract Services Surrey and London, who has recently been promoted to Associate Operations Director!

Aga, who is Polish, joined the company 17 years ago and quickly proved to be invaluable to the business, despite initially struggling with the language barrier.

However, she quickly learnt the language and skills necessary to become a crucial team member.

She says that business owners Lee and Rachael Downer helped help her hit the ground running, and references the commitment of the whole team to make the business a success:

“Lee and Rachael were a huge support to give me the determination and encouragement to move outside my comfort zone,” she says.

“The greater achievement [of her promotion] is because we work as a team – without that support of the office team and the wider staff, I would not be as successful.”

Behind the scenes

Aga is always busy and brings the same level of dedication and commitment to everything she does.

In her spare time, she enjoys travelling, having recently visited Rome with her daughter.

This summer, other adventures await her as she takes opportunities to explore new cultures and foods and embrace her love of cooking.

Aga says she is motivated to work on her well-being and maintain a work-life balance, as her mental and physical health is a priority.

Aga is an incredibly hard worker whose ability to wear many different hats is a testament to the diligent care and attention she gives to all she does.

Specifically, Aga volunteers in her local community at a ServiceMaster-sponsored local Polish School – teaching Polish each week.

Aga says:

“It is a community – we support each other – it’s not just cleaning, but socially, personally & professionally too.”

Congratulations, Aga, from all of us at ServiceMaster Clean Contract Services!

Need a new cleaner?

If you’re in Surrey or London and would benefit from regular and professional cleaning services, call 0800 0430 438 for a free quote on a range of services.

Or, nationwide, find your nearest ServiceMaster Clean Contact business to see how we can help your premises maintain the highest standards of cleanliness, hygiene and professionalism.

ServiceMaster Clean Newbury had a very successful evening recently at the ServiceMaster Clean Contract Services Summer Summit, receiving two awards for growth.

At ServiceMaster Clean Contract Services, we always strive to go above and beyond in all we do, whether it’s exceeding our client’s expectations, nurturing relationships with our staff and customers or developing a thriving franchise network.

Earlier this month, we celebrated many of our franchise business owners who go above and beyond as part of our annual conference, the ServiceMaster Clean Contract Services Summer Summit.

This fantastic day allowed our franchisees from across the UK to come together with staff from our head office and event sponsors from different companies to network, develop, and celebrate their businesses.

Awards for ServiceMaster Clean Newbury

To close the day, a black-tie awards evening saw various franchisees awarded for their recent achievements and contributions to our network and the cleaning industry.

Amongst the winners was ServiceMaster Clean Newbury, who last year won the coveted North Star Invest Award, and this year won multiple awards for growth in the business.

The Awards Won

These included two awards for achieving exceptional business growth milestones. The first was for growth of over £500,000 in one year, and the second was for over £1 million growth over five years.

Since becoming an EOT in 2021 and making the staff the owners, ServiceMaster Newbury has focused on growth by working hard to retain its existing clients and secure new ones whilst continuing to deliver the same high standards their clients expect and deserve.

With the employees owning the majority of shares in the company, they are incredibly motivated to go above and beyond in the services they provide for their customers.

This desire to grow and develop the business has included an emphasis on sales and a particular effort to nurture and develop staff talent in sales-oriented roles.

The business has also started to access new, high-value markets and made a particular effort to listen to customer needs. This strategy’s benefits are now paying off, as demonstrated by these two awards for growth.

Business Services Director Jane Paisley said

“If everyone is committed to delivering the best service, maintaining professional standards, and working together to achieve this, a business can develop and grow.”

“Our continued growth will provide opportunities for investment in our people, equipment, green initiatives and the wider community.”

“Winning these awards is the culmination of everyone’s hard work over the past five years. It Is wonderful to have this hard work recognised by the presentation of these two awards at the CS Summer Summit 2023.”

“We were very proud to win both these awards and share this experience with our fellow franchisees.”

Need a professional cleaning service?

If your premises could benefit from regular cleaning from an accredited and trusted company, contact ServiceMaster Clean Contract Services Newbury on 01635 38100 today for a free, no-obligation quote on a range of professional and expert services.

Nationwide, call 0845 201 1184 or find your nearest ServiceMaster Clean Contract Services business to learn more.

ServiceMaster LNP picked up multiple awards at this year’s ServiceMaster Clean Contract Services Summer Summit.

At ServiceMaster Clean Contract Services, we always strive to go above and beyond in all that we do.

Whether it’s exceeding our client’s expectations, nurturing relationships with our staff and customers or developing a thriving franchise network.

Earlier this month, we celebrated many of our franchise business owners who go above and beyond in their own ways as part of our annual conference, the ServiceMaster Clean Contract Services Summer Summit.

This fantastic day allowed our franchisees from across the UK to come together with staff from our head office and event sponsors from different companies to network, develop, and celebrate their businesses.

Awards for ServiceMaster Clean Contract Services Leicester

To close out the day – a black tie awards evening saw expectational franchisees awarded for their recent achievements and contributions to our network and the cleaning industry.

Amongst the winners was ServiceMaster Clean Contract Services Leicester, whose team won an impressive four awards.

The awards won

These included two awards for business growth, which reached impressive numbers in recent years.

ServiceMaster LNP’s growth awards recognised their growth of £800,000 in 2022 and £5 million in the last two years.

Another award recipient from the Leicester team was Area Supervisor Davinder Ghattoura, who was recently featured on ITV news as part of a report about the Leicester City Football Club Active Women programme.

Davinder won both Employee’s Employee of the Year and the coveted Above and Beyond award for her contributions to the team.

General Manager Lee Redfern says:

“It makes me immensely proud when we received these awards, as it reflects just how hard everyone has worked in the business to get us to this level.”

He attributes the growth and successes of the business to,

“A mixture of having a good base template to start and train from, setting ourselves high standards, and having a Team right throughout the three areas we look after, from Sales, to Operations, our office-based staff, the Delivery Team, and ultimately our cleaners, who all want to achieve the same thing, and help the company grow, whilst providing a great service for our customers.”

“It does mean a lot to all of us to win the awards that we have done, although there is a hunger to always go further.”

He adds:

“The Awards evening was very enjoyable, and It was great to be a part of it.”

“Having the opportunity to acknowledge our success last year with some of our team was a great highlight, and also our Area Supervisor Davinder Ghattoura winning the Employee’s, Employee of the Year Award, and the Above and Beyond Award was a fantastic achievement.”

We’d like to take this opportunity to congratulate Lee and his team on their hard work and achievements and wish them continued success in the future.

Need a professional cleaning service?

If your premises could benefit from regular cleaning from an accredited and trusted company, contact ServiceMaster LNP on 0116 402 0090 or 0116 218 5445 today for a free, no-obligation quote on a range of professional and expert services.

Nationwide, call 0845 201 1184 or find your nearest ServiceMaster Clean Contract Services business to learn more.