As a commercial cleaning provider, the latest lockdown has been quite challenging to manage. ServiceMaster Clean Contract Services Leicester explain how they are stepping up with their commercial cleaning as Lockdown easing begins.
Approximately 20% of our clients needed to close with other clients having had to reduce their service considerably due to reduced workforce at their workplace.
This hasn’t been the case across the board and in contrast, many of our clients, in particular our Healthcare sites, have remained open throughout. In a lot of these cases we have either increased the frequency of our cleaning services to supply sanitising during the day, or seen an uplift in the days we are requested to clean.
Whether our clients have remained open and required additional cleaning or for those sites that have remained open but with a Skeleton staff, we have been able to be flexible and manage the changes in requirements efficiently and effectively.
Managing the changes to ensure we consistently meet our client’s requirements has been challenging at times. On occasion, we have utilised the government Furlough scheme for staff unable to operate at their contracted place of work, this has ensured that we have been able to retain our valuable employees and ensure our workforce are safe and ready to resume services as soon as our clients can open again. For sites that have reduced their service, we have managed our workforce, to help our clients, and adapted accordingly. It is important that we can be adaptable and ensure our clients have confidence in us to be able to adapt to whatever their needs may be, and continue to build on our strong relationship.
As lockdown is eased, we believe that cleaning will be a top priority for all clients. It will be more important than ever to provide a clean and safe environment for staff, visitors, customers, patients, students or whoever may use their facility.
We know that there will be changes, we anticipate a lot of our existing clients increasing their current cleaning service, or at least returning to the full contracted service they had in place prior to lockdown, to ensure that their premises are regularly and thoroughly cleaned.
For businesses that chose to capitalise on the success of staff working from home and where office space and working numbers may reduce, we will be working with our clients to put together a suitable amended cleaning service. For our clients that are due to re-open, we already have plans in place to bring employees back to site and can start as soon as required.
Our bespoke cleaning service means that our Cleaning Task Schedules have always been bespoke to each client, this will continue and each Task Schedule will be adjusted to meet each of our client’s requirements. Since COVID-19 there has been a particular focus on the sanitising of all touchpoints, light switches, door handles and handrails etc and we anticipate this continuing to be a priority for the foreseeable.
We have already seen evidence that cleaning has definitely become more of a priority for everyone. Cleaning has likely been undervalued as a service prior to COVID-19 but, with such importance for good hygiene and cleaning standards, we see that it is now a much more valued service. We see this predominantly in the CQC Healthcare sector, a strong and growing client base of ours, and one we fully expect to continue.
We anticipate there will be an increase in demand for professional commercial cleaning as lockdown eases. Although this is a little difficult to predict, the measures we have put in place in providing our regular service, and the relationships our well organised and hardworking Operations teams have with their clients, will allow us to respond and adapt quickly to any changes and to any given circumstance or additional requirements from both new and existing clients.
Our aim is to help all of our existing clients and new clients to stay open or reopen as smoothly, as efficiently and as safely as possible.
Find out more about how we can help you with your commercial cleaning as Lockdown easing begins, get in touch today