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It’s a common misconception that cleaning and disinfecting are the same thing. To put it simply, cleaning is the process of removing dirt and disinfection is the process of removing or controlling the spread of viruses and bacteria.

In order to do the latter, you must first, clean!

Here are our tips on cleaning and disinfecting:

  1. Use effective products
    Always read the label – Most cleaning products will have a list of the dirt they can remove and the same goes for disinfection products for listing the viruses and bacteria that they are effective against with proper use.
  1. Follow the label instructions
    Instructions on how to use the product effectively can also be found on the label. It’s important to read these, as instructions from product to product may vary. Some require use on a wet surface, some say to spray on to a cloth, not the surface directly and others say that that the product needs to be wiped off after a period of time. It’s important to use the product properly to ensure that the product is effective.
  1. PPE & Equipment
    It’s a good idea to protect yourself whilst using cleaning and disinfection products. Products can get in to broken skin or in to your eyes and cause irritation. Goggles and gloves can help to minimise this risk whilst spraying and wiping in particular.

    It’s best to use a microfibre cloth to clean and disinfect with. The micro fibres in the cloth give you better contact with the surface so that you can use the product more effectively. They can also be machine washed afterwards – just remember to wash all cloths separate to any clothing, bedding or other household textiles and at a high temperature.

  1. Keep it clean!
    That goes for your hands and surfaces.

    Remember to thoroughly wash your hands with soap and water for at least 20 seconds. Regular hand washing helps to minimise the spread of viruses and infections.

    Highly touched surfaces such as door handles, light switches, television remotes etc need regular attention. Ensure that they are free of any dirt and then disinfect.

Whilst many people are at home now is the perfect time to give your home some TLC. Below are some hints and tips to make sure your home is clean and looking its best for you and your family. 

Decluttering

It’s quite amazing how much stuff we can collect over time and it’s equally amazing how reluctant we can be to give it up. We like to go by the one year rule… if you haven’t used, worn or looked at it for a year, it needs to go. We know there are some items that you simply can’t get rid of so why not look to put them into storage for safekeeping? 

Grab yourself a box or a bag and start loading your old and unwanted items into it. 

Dusting 

Next, take a microfibre cloth and work your way around the room, top to bottom, picking up as much dirt and dust as you can. Your microfibre cloth should do the hard work for you, even better when it’s a little damp, so move quickly and wipe over all your surfaces. 

Vacuuming 

When you’ve finished with the microfibre cloth, pick up your vacuum and work your way around the room again. If you couldn’t reach an area with your cloth, your vacuum should have a better reach. Use all the extra tools at your disposal to pick up the hidden and hard to reach dirt. 

Sofa Cleaning

Regular vacuuming of your sofas should make this job even easier but with the vacuum cleaner on full power, run the crevice tool all over your suite and remove the cushions and get right down into the hard to reach areas. 

With some help, lift the sofas up and run the vacuum cleaner or a microfibre cloth underneath to pick up the hidden dirt. It’s only a very quick job but cleaning underneath sofas really does help to make the room feel cleaner. 

Kitchen Cleaning

If you have a dishwasher, utilise its power and place everything you can inside to give them a really good clean. If you can’t wash certain items in the dishwasher, place into hot, soapy water whilst you tackle other jobs.  

To tackle the fridge and any nasty stains or odours that have collated in there, grab an old toothbrush and toothpaste and get scrubbing. The chemicals in toothpaste are great for cleaning stains and marks leftover time and the toothbrush allows you to reach those tricky areas. Rinse the fridge well and if odours remain, chop a lemon in half and place one half at the top and one at the bottom – they’ll soon clear up any nasty smells. 

Bathroom Cleaning

Tough limescale in the bathroom may take time to clean but with pre-planning, you can clean your bathroom overnight, whilst you sleep! For showerheads and taps that are turning green, fill a bag with white vinegar and tie it tightly around the showerhead or tap and leave it overnight. In the morning, remove the bag and take a toothbrush to the stain and it should just wipe off. 

These hits and tip will make sure your home is looking its best and smelling beautiful.  

 

With all that’s going on in the world now, everyone needs to understand what the differences between Social Distancing, Isolation and Quarantine are.

There is a difference between each of these terms and we’ll explain the difference below.

What is Social Distancing?

Social distancing should be practised by everyone, whether or not they are exposed to the virus.

Social Distancing includes avoiding handshakes, crowds and staying at least 2 metres (6 feet) away from people.

Working from home/Remote Working has been recommended by the government when possible and if showing any symptoms, you should be self-isolating.

What is Isolation?

Isolation is for those who have been either diagnosed with COVID-19 or showing symptoms of the virus.

Isolation serves as a deterrent to keep the infected away from the healthy in order to stop the spread of the virus. This applies to anyone living with someone showing symptoms, anyone with an underlying health condition or anyone over the age of 70.

What is Quarantine?

Quarantine is the restriction on the movement of people, which is intended to prevent the spread of disease. Preventing the movement of those who may have been exposed to a COVID-19, but do not have a confirmed case.

This is the current situation in countries like Italy & Spain to which they have issued a nationwide quarantine and restricted everyone from leaving their homes as much as they can.

Here are a few small graphics that we’ll be sharing on social media as well that you can share if you like:

Social DistancingIsolationQuarantine

Proper hand hygiene is the number one way to reduce the risk of infection and it’s important to wash your hands frequently and properly, with soap and water for at least 20 seconds.

Here is the proper way to wash your hands as recommended by NHS:

How to Wash Your Hands Correctly

  1. Wash your hands under warm running water
  2. Apply soap and rub palms together to ensure complete coverage
  3. Spread the soap over the back of your hands
  4. Make sure the soap gets in between each of your fingers
  5. Grip the fingers on each hand, ensuring you cover each finger with soap
  6. Rub both thumbs into a clenched fist
  7. Press fingertips into the palm of each hand
  8. Rub your knuckles on the opposite palm
  9. Dry thoroughly with a disposable paper towel

Other Tips on Hand Washing

Your hands should be washed for at least 20 seconds, of which you can keep track of by singing Happy Birthday twice.

An acceptable alternative to hand washing is to use an alcohol-based sanitiser, with at least 60%. When possible, wash your hands using the above method as this is more effective against viruses.

Here is a graphic we put together to show you the different stages of the above method:

Download handwashing graphic here

Here is a recipe to create your own hand sanitiser if you’re having trouble finding any in the shops.

What you’ll need

  • 2/3 cup 99% rubbing (isopropyl) alcohol
  • 1/3 cup 100% pure aloe vera gel
  • Optional: 8-10 drops essential oil for smell
  • Bowl and spoon
  • Funnel
  • Empty squeeze Bottle
  • Gloves
Step 1: Mix the rubbing alcohol, aloe vera and optional essential oil in a bowl with a spoon. Be careful to keep the pure alcohol away from your skin (use gloves when and where you can)
Step 2: Funnel the mixture into the empty bottle. Screw the pump cap back on and you now have hand sanitiser.

DIY Hand Sanitiser Warnings

As easy as it sounds to make your own hand sanitiser, you should all be aware that rubbing alcohol in high quantities can damage your skin. Make sure you stick to the 2:1 proportion to keep the alcohol content around 60%. You must use gloves while mixing and follow up sanitisation with hand moisturiser.
And we hope it goes without saying that hand sanitiser alone is not enough and isn’t going to protect you from getting sick. Wash your hands thoroughly with soap and water when it’s available, and limit how much you touch your face.
Quick Tip for washing hands: Sing Happy Birthday twice while cleaning your hands.
If you need your office clean at all during the outbreak then find your nearest ServiceMaster Clean Contract Services and contact us today.
Good handwashing practice is one of the most important steps we can take to combat the spread of germs to others within the workplace. 

Many diseases and conditions are spread by not washing hands properly with soap and clean running water.

Germs on unwashed hands can be transferred to other areas within the workplace, like door handles, handrails, table tops, phones or laptops and transmitted your colleagues. This can lead to sickness as they will regularly touch their nose, eyes or mouth without knowing it.

Bacteria and germs are also spread through food and drink and some germs will multiply in certain foods.

Removing germs through good handwashing can help prevent stomach bugs, respiratory infections and according to the CDC, hand washing reduces the number of sick people with stomach bugs by 31% and the number of people with colds by 16-21%.

At ServiceMaster Clean, we’re big advocates for ensuring everyone knows about good hand washing practice.

The proper handwashing practice

Follow this simple guide to good hand washing to help remove as many germs as possible…

  • Wet your hands under warm clean running water
  • Apply soap and create a lather by rubbing your hands together – using regular soap as opposed to antibacterial is just as effective if used correctly
  • Spread the lather across your hands, onto the backs of your hands, in between your fingers for at least 20 seconds
  • With soapy hands, grip the fingers on each hand, clean in the creases of your thumbs and press your fingertips into your palms to get under your fingernails
  • Rinse your hands well under clean running water
  • Dry your hands well on a clean towel or air dryer and make sure they are completely dry!
  • Turn off the tap using your clean towel remember your dirty hands just turned the tap on
  • Dispose of the paper towel responsibly by recycling where you can

good handwashing

What about hand sanitiser?

Hand sanitisers are a great addition to your germ-killing arsenal! Most sanitisers do not kill all germs so they should be used as an additional resource rather than instead of a good hand wash.

With a good squirt of hand sanitiser in one palm, rub your hands together well and spread it over your hands and fingernails until it’s dry.

If you’ve experienced an outbreak of a virus in the office, you can always call on ServiceMaster Clean Contract Services to provide a deep-clean and fully sanitise of the property. Click here to find your local ServiceMaster Clean.

Nowadays more and more offices are becoming dog-friendly, mainly to reduce stress within the work environment. However, keeping your office clean with a furry little friend about can be a challenging task.

It happens in a dog-friendly office

Accidents happen, they’re inevitable and that’s still with a well-trained dog around the office.

Make sure you have a cleaning kit in your office for such accidents, this kit should include the following;

  • Rubber gloves
  • Doggy bags
  • Cleaning spray
  • Sponges

Alternatively, you can hire a professional cleaning service like ServiceMaster Clean to clean it up for you by using enzyme-based cleaning products that will be used to destroy any nasty bacteria that may be lingering.

Keep the dog’s accessories clean

Items like the dog’s bed, blankets and toys will need to be regularly cleaned to eradicate any bad odours or harmful bacteria.

Make sure to wash the dog’s bed and blankets are washed on a high temperature and the toys are cleaned with a sufficient anti-bacterial product.

Regularly vacuum around the office

Instead of sucking up to your boss you will need to suck up the dog hairs on any carpets, upholstery or hard flooring with a good vacuum.

If you have a cleaning company that regularly clean your offices then they will be able to efficiently vacuum your dog-friendly office.

Keep it fresh

If you do have a dog-friendly office keeping the office smelling fresh is important and opening a window regularly throughout the day can help do just that.

You may want to also invest in some air fresheners for the cooler months as no one wants a cold office!

Ensuring your office smells and stays fresh will give a professional feel and be more inviting for any visitors.

If you need any office cleaning services for your dog-friendly or no dogs allowed office then ServiceMaster Clean Contract Services are the company for you, find your local company here.

 

With the weather being warm at the moment, making sure you regularly empty your office bins is important for the well being of your staff.

office bins

Why is it important to empty bins more regularly in warmer weather?

With it currently being warm around the UK, organising and keeping your bins clean is important for a number of reasons:

  • Bins get smelly in warmer weather
    – We’re sure you’ve smelt a bin that has been sat in a room too long, it isn’t a pleasant smell, and you definitely don’t want it wafting around the office.
  • Flies and other insects will be attracted to the bin
    – You 100% don’t want an insect problem or lots of flies dancing around the office, it can be very disrupting.
  • Eggs can be laid in your bin by the flies and a maggot infestation may occur
    –  You definitely don’t want maggots in your office as they really do smell!

What can I do to stop my bin from smelling during the warmer months?

One of the main causes of the odour coming from your office bins is the cleanliness of the actual bin itself.

This is why having an office cleaner is important, especially for the health and well-being of the staff.

Here are a few tips to keep your office bins clean and odour free:

  • Have separate bins in the kitchen area like food waste, cardboard only and general waste etc
  • Ensure your cleaning team or external cleaning company empty the bins more often during the warmer months
  • Get your bins cleaned regularly, especially the food waste bin to make sure no waste remains
  • Try to keep the office bins for paper and general waste only, have a food waste only bin in the kitchen area or elsewhere

Keeping your office clean and tidy

Lots of companies allow the personalisation of your work area, but make sure it isn’t cluttered and messy.

  • A clean office is better for your health
  • Less clutter and a clean environment increases productivity
  • A good first and lasting impression is important for visitors

 

For all of your commercial cleaning needs contact your local ServiceMaster Clean Contract Services here.

Really busy week last week. Despite the bank holiday, we started 4 new contracts and won 2 more!  The attached picture shows all the new equipment and products ready to be delivered to the sites.
The word is spreading, if you want a truly professional cleaning service, that has old-fashioned values at it’s core, get in touch with ServiceMaster Clean Durham & Teesside.

You spend your time focusing on the things your business does well.

You spend countless hours developing and testing your products/services, along with building brand awareness.

Have you sat down and taken a moment to think about how your office environment affects your employees?

It is a fact that our surroundings have a direct effect on the way we feel, this is true in everything we do, especially our office environment. If your employees feel more welcome in their workspace, their morale will increase, therefore increasing their workload.

Have a read of the ideas below and take a look around your workspace and answer these simple questions:

  • How many of the following could you change to give your workspace a boost?
  • How can you make your office a healthier, happier and more productive space?

workspace

 

Let in natural light

As human beings we gravitate towards natural light, for a few reasons;

  • It increases Vitamin D, which helps prevent depression, weight gain and other disorders and diseases.
  • Studies have found that employees that work in natural light record higher levels of energy and productivity, compared to those working in artificial light.
  • Natural light has also been shown in studies to lower the risk of near-sightedness in young adults.
  • A bonus one, you can save some electricity by letting in as much natural light as possible!

Of course, in some areas of the UK, this may not be possible, for example, inner-city office spaces that are surrounded by other buildings may not get much natural light at all.

However, there are proven new technologies in lighting systems that are affordable and easy to implement.

Temperature Tantrums

There are always going to be staff in the office that prefers different temperatures, which may cause temperature tantrums.

“Turn it off! It’s too hot!”

“No, I’m freezing! It’s like a freezer in here!”

Back and forth, like this, all day long! It can get very frustrating for the involved parties, and for everyone else in the office.

Our brains can only tolerate a small change in temperature before our bodies kick in to counteract the temperature change, be it to lose or gain warmth. This will cause our mood to change and concentration levels to decrease.

The optimal temperature for the aircon according to most system manufactures is between 24 and 25 degrees Celsius in the summer and between 17 and 19 degrees Celsius in the winter.

Saying this though, a regular supply of fresh air is important for your office as well, and can sometimes be the answer to the temperature fluctuation.

Music can increase productivity

All of us are different and it’s unlikely all the people in the office are going to have the same music taste as you if they do then bonus! Get that country music blaring out those speakers!

The majority of offices will allow music, but only specific genres or songs that have been proven to increase productivity, of which you can find plenty of playlists on Spotify or Apple Music.

Create a chill out area for your staff so they can either get away from the music that is being played in the office or listen to their own music while still doing their work.

Also, make sure your office is efficiently double glazed to block out any unwanted noise from outside.

Colours matter

Different colours affect your mood in different ways, and colour theory has been practised by some of the greatest painters in the world for centuries.

Here is a quick rundown of some positive colours and what mood they associate with:

  • Orange = Creativity
  • Yellow = Intellect & Emotion
  • Red = Energises
  • Blue = Calming
  • Green = Healing

Colour can change the style and mood of your workspace instantly, so sit down and decide what mood you want to portray in your office and paint or decorate accordingly.

Science of Ergonomics

“Ergonomics is the science of designing the workspace, keeping in mind the capabilities and limitations of the worker.” (Google).

An office with good ergonomic design can reduce factors that lead to musculoskeletal injuries and increases performance and productivity.

You can either look into this yourself online and purchase furniture that will benefit your staff, or you can get in contact with an expert. They will come to your workplace, take a look around and recommend what type of furniture would benefit your staff.

Keep it clean

Finally, consider the overall cleanliness of your workspace. Remember, a healthy office is a friendly office.

For more details on our office cleaning solutions, you can find your local ServiceMaster Clean and contact us here.

 

You may be interested in another one of our blog posts A Clean Office Gives a Good First Impression.

Considering we spend most of our lives at work, having a clean, germ-free office is important for many different reasons.

Let’s fight back against those pesky germs, have a cleaner and healthier office!

1.  Dirty Doors

Starting from the entrance to your office building, a door handle or door/lift button has a large number of bacteria, due to the number of people walking in and out of the building every day.

The door handle in your office that has the most germs is guaranteed to be the toilet door handle. A few surveys over the last few years have revealed that one in four of the UK population does not wash their hands after going to the toilet! YUCK!

TipUse anti-bacterial gel as much as you can.

2.  Filthy Fridge

With healthier eating becoming more popular, staff are starting to bring their own lunch into the office more and popping it into the office fridge.

A lot of staff then not surprisingly forget about what they put in the fridge, because instead, they feel like going out with their work colleagues.

The food is then left to go mouldy and the office fridge is one of those places that you just don’t think to clean.

Tip Introduce a fridge cleaning schedule to your employees to clean out unwanted food every week.

3.  Dusty Desk & Phone

The most amount of time in any office workers day is spent at their desk, so no wonder this area has the most germs throughout the whole of the office! Yes, even dirtier than the office toilets!

Your office phone can be the dirtiest item in the office, so keeping it clean is very important for a healthier workplace.

Another germ thriving culprit is your pen, the reason being a lot of us chew it! I am one of those pen chewing culprits, so shame on me!

Tip #1 Wipe your desk phone every morning with an anti-bacterial wipe.
Tip #2 Stop chewing your pen! I solemnly swear I will stop, only if you do as well though!

4.  Messy Mouse & Keyboard

Your mouse and keyboard alone can have more bacteria per square inch than a toilet seat!

If you work on a hot-desk, then the number of bacteria only increases and it isn’t just your bacteria! YUCK!

Tip Use anti-bacterial wipes or a cleaning spray, then wipe your keyboard and mouse with a clean tissue.

5.  Germ Riddling Rucksack

Yes, your rucksack has a surprising number of germs on it! The reasons for this being, your bag is put down all over the office, including sometimes the toilet floor.

Tip Keep hold of your bag until you get to your desk and clean your bag every so often at home.

6.  Mucky Mug

There is always that lonely mug that is sat on someone’s desk at the end of the day, while all his other mug friends are in the dishwasher, or all cleaned, sitting comfortably on the side.

That mug left on the desk is then used again the next day without being washed! That is a big no no and this particular person in the office needs to get out of this habit!

TipRinse your mug after every cuppa, and at the end of the day make sure it is put in the dishwasher or washed up!

7.  Germ Polluted Printer

Your printer and/or photocopier is used a lot during a day’s work by a numerous amount of people. So, the buttons on these items are riddling with germs by the end of the day!

TipJust give it a wipe again with an anti-bacterial wipe, after every time you use it. If you start this habit, others should follow you!

8. Water Cooler

The dirtiest thing in your office may surprise you, it is the water cooler! With this being used the most in the office and staff standing around chatting, germs are spread around the water cooler more than any other place in the office!

Tip – Just give the water cooler a wipe every day, especially the nozzle, just with a wet cloth.

Bonus Germ Hotspot – Gruesome Guests

A bonus germ hotspot for you is the guests that come to your office! You know your workers, their habits and how often they clean, but with guests, you have no idea!

The guest that has just walked through your door could have just been wrestling pigs in a pig-pen and only rinsed his hands and not washed them properly, therefore riddling with germs!

Tip Offer your guest a drink and hope they say yes so you can secretly go and wash your hands or use some anti-bacterial hand gel.

Here are ServiceMaster Clean UK we can take over your office cleaning and make sure all of these hotspots are cleaned thoroughly apart from the guests obviously!

To find your local ServiceMaster Clean UK click here.

A clean office gives a good first impression

Don’t judge a book by its cover, judge an office by how clean it is! This is what most of your customers and clients would be thinking as soon as they step through your door. Here is why good a first impression is so important in your business.

Clean office, first impression

Why is making a first impression so important?

Well, this is a question that doesn’t really need to be answered, as most people and businesses will understand why a good first impression is more likely leads to something!

“You only get one chance to make a first impression”, this saying can’t be any clearer or easier to understand. Especially when it comes to your office looking clean and tidy when a potential client or customer is present.

What are the main things people pick up on?

Smell – The main thing that people will pick up on and relate to when walking into any room is the smell, and our noses can remember up to 50,000 scents! So, you don’t want your office remembered for having a bad smell, as this will give a negative feeling to the client or customer.

General Cleanliness– The cleanliness of your office is obviously another important factor. If there is a bin that is overflowing in the corner or coffee stains all over your carpets, your clients and customers may think that you don’t care.

You can be the best business in the world, but if you have a dirty office and a client or customer comes to visit, they would be more than likely inclined to “refuse to sign on the dotted line”.

How can you make a great first impression?

There are lots of factors that can come into play when it comes to making a good first impression. Here are a few that you may want to consider:

  • Hire an office cleaning company like ServiceMaster Clean, to make sure your office is spick and span every time a potential client or customer walks into your office.
  • Have regular health and safety meetings with all of your staff, to inform them of the importance of keeping their office space clean, from reducing staff sickness to that all important first impression.
  • Decorate your office space in a welcoming manner, even if that means putting a photo on the wall of the team or a painting that relates to your business.

To assist with all of your office cleaning, ServiceMaster can provide a friendly and professional service and will always go above and beyond your expectations.

To find your local ServiceMaster Clean click here.

Top 5 ways to declutter your workspace

We spend more time at work during our lifetime than we do at home. So, having a tidy workspace is important for morale, work productivity and efficiency.

There are some ways that you can keep your workspace tidy in an office and here are the top 5 for you to take away and implement in your office.

Workspace

1. Make your desk your own

If your company allows it, decorate your desk with photos of your family or a nice little desk plant. If you make your workspace as personal as you can, you are statistically more likely to increase your work productivity and enjoy your work life that little bit more.

2. File your documents

Having an effective filing system within your workspace is important to keep the clutter at a minimum. Use an in and out stacked tray system, however, don’t let this pile up too much as this will cause more desk clutter.

File away the completed documents in your company’s filing area, or if the paper is not needed, throw it in the recycling bin!

3. Have a home for everything

Having a home for everything like a pen pot here, personal items popped in your drawer and the use of the in/out tray will contribute towards a decluttered workspace. If you place certain things in different places though make sure you have remembered where you have put them, you don’t want to clutter up your desk to search for something!

4. Useful things should be in reach

If you have your pen pot over the other side of the desk and you have to lean over to get it and knock your morning coffee all over your paperwork, you have a bit of a problem here, don’t you!

Make sure all of the items you need are in an arm’s reach to where you are sitting, so, one you are not stretching and straining yourself and two to not knock over a drink or another item on your desk.

5. Keep it clean, to keep you keen

At the end of each day, all you need to do is give your desk a quick spray and wipe with a cleaning cloth. Then tidy your desk by stacking your paper neatly and taking your cups to the office kitchen. It takes no more than 5 minutes so you have no excuse!

For all of your office cleaning needs, contact your local ServiceMaster Clean today. Find your local office here.

As you may remember form last month, ServiceMaster Clean Durham & Teesside got into the World Cup spirit and hosted a sweepstake event and activities to involve staff, suppliers and customers.

As well as wanting to have some fun we were also raising money for a local adult disability football team ‘Beamish Dynamos’. Whilst England didn’t achieve all of their goals,  ServiceMaster Clean did,  as we raised  £220 to put towards this very worthy cause.

Pictured is Tom Coltman of Beamish Dynamos FC (left) receiving the cheque from Chris Blewitt the owner of ServiceMaster Clean Durham & Teesside.

Thanks to all who supported this event.

ServiceMaster Clean Contract Services Swansea have been providing Contract Commercial Cleaning Services for over 10 years to commercial clients that cover many different types of industries including; retail outlets, offices, charities, doctor surgeries and manufacturing plants. This month we celebrate not just with one client reaching this impressive milestone but two!

Warm Wales, who are based in Kenfig Industrial Estate, Port Talbot and Toast who are based in Swansea Enterprise Park, are the fourteenth and fifteenth clients respectively, who have been using our commercial cleaning services for over ten years. Both clients started using our commercial cleaning services in January 2008 and even though both companies have re-located within that time we have moved with them to their new locations and adapted our commercial cleaning services to their businesses needs and requirements.

Jayne Managing Director for ServiceMaster Clean, Swansea & South West Wales said:
“As always it is great celebrating these milestones with our clients who have been loyal to ourselves over the last ten years. I appreciate that we operate within a very competitive market but days like today demonstrate that we must be doing something right within the services we provide. It is great to see each others companies grow and as a result relocate over the years. I am very much looking forward to working alongside both companies in the future and celebrate more important milestones together. Thank you to all at Warm Wales and Toast for your continued loyalty and support.”

Warm Wales and Toast now make it 15 clients who have been using our services for over ten years, throughout 2018 we will be celebrating more of these anniversaries with another 6 clients having 10 year anniversaries due, this will bring the total to 21 clients which is extremely impressive in such a competitive industry. Thank you to all of our clients for your continued support and loyalty.

Growth Award

ServiceMaster Swansea & South West Wales scooped the North Star Growth Award, as well as the North Star Customer Service Award at the 2017 national conference for ServiceMaster limited held in June.

ServiceMaster Swansea provides commercial cleaning services for doctor surgeries, veterinary practices, car showrooms, sport stadiums, offices, factories and schools throughout Swansea, Carmarthen, Neath, Port Talbot, Bridgend, Llanelli, Merthyr Tydfil and Pembrokeshire.

The company, owned by Jayne & Paul Gethin, is a franchise of ServiceMaster Limited and has had a steady growth rate for a number of years now. This is the second year they have taken both the growth and customer service award and believe winning these awards together demonstrates the right mix within the business.

“To pick up these two awards for the second year running demonstrates that customer retention is as important as business growth and they can be achieved together – hand in hand.” Commented Business Development Manager, Jonathan Gethin.

“As well as picking up these awards, the last 12 months have seen us move into bigger business units as well as celebrate being awarded our first tender from the Sell2Wales website which was open to applicants throughout the UK.” Finished Jonathan.

Having traded for over 13 years now, the business has high aspirations for the next 12-months and hope to increase their turnover to £1.5 million.

Picking up these awards for one year is a success in itself, but to go and claim them for the second-year running is no easy task.

“It feels great to have won again. Sometimes the cleaning world can be a thankless industry as we are only contacted when there is something wrong, so winning these awards really boosts team morale.

“We can’t wait to see what the next 12 months has in store for us as a business – watch this space!” Finished Jonathan

This morning we attended the Derwentside Business Network’s monthly event at Beamish Hall. The theme this month was how best to exhibit your business in a shoebox and the judges picked our shoebox as one of the 3 winners. They said, ‘’As is the case with all good marketing, you have to get noticed and we were in no doubt as to what this business did. ‘’

We received a nice bottle of bubbly from the judges for our efforts. Like everything we do, we went ‘above and beyond’ – well certainly above the rest of the shoeboxes, with our elevated effort !

Following our 10th anniversary of trading in 2015 we have proudly celebrated with ten clients who have been using our commercial cleaning services for over a decade. June 1st 2017 marked yet another ten year client anniversary bringing our grand total up to an impressive 11 clients.

Strawberry Place Surgery in Morriston, Swansea commenced using our cleaning services in 2007 where we serviced their old surgery for a short period before undertaking their commercial cleaning needs within their brand new purpose built doctor surgery.

Jayne our Managing Director for ServiceMaster Clean, Swansea stated “Once again we have witnessed another great milestone of providing ten consecutive years of commercial cleaning services, this is our eleventh client we have celebrated this milestone with, within the last two years and each and every time it feels as special. I understand the industry we work in is very competitive and I would like to thank Nicola and her team at Strawberry Place Surgery for the loyalty they have shown towards my company and I look forward to working closely with Nicola and her team over the forthcoming years.”

Strawberry Place is the eleventh commercial client to celebrate the ten year milestone which now includes five doctor surgeries, three office cleaning contracts, one charity with multiple sites, one factory and a retail outlet, with two more approaching throughout the year. We look forward to bringing you the news.

2014 B2B British Franchise of the Year Finalist.
We are currently in the top three for the Business to Business British franchise of the year award and are awaiting the result which will be accredited in October 2014.

2013 Skills and Development Award – South Wales Chamber of Commerce
Further more form the investors in people award the South Wales Chamber of Commerce accredited ServiceMaster with this award for once again the development of staff.

2013 Investors in People – Bronze
This was achieved on the first attempt and shows the continual development of staff and highlights staff retention.

2010 ServiceMaster Marion E Award
The highest award in the ServiceMaster franchise and also the final award possible to achieve. This is picked from over 300+ franchises and is held in the highest recognition.

2007 ServiceMaster Award of Excellence
This is for the pursuit of excellence in customer retention and brand recognition whilst positively growing the franchise.

2005 ServiceMaster Frank Small Award
Highest growth for a new ServiceMaster Franchise in the UK.