Welcome to ServiceMaster Clean Contract Services Plymouth and Cornwall
Office and Contract Cleaning in Plymouth and Cornwall. ServiceMaster Clean Contract Services has been delivering outstanding commercial, office and contract cleaning services throughout Plymouth and Cornwall and the surrounding areas for over 25 years.
A little bit about us.
Company Background & Structure
Dial South West Limited operates as a franchisee under licence from ServiceMaster Limited. We have been established for 25 years and clean nearly 200 commercial sites across Devon, Cornwall and Somerset. Our status as a franchisee will provide you with all of the advantages of dealing with a large organisation but with the added benefit of dealing with a local firm who can be responsive and flexible to your needs in a way that large managed companies simply cannot.
Our client list includes several prominent law firms in the region, medical and dental practices, schools and charities and over a dozen premier South West car dealerships.
You will see from our company structure chart that the senior decision makers within the business are not only geographically close to the sites we clean, but our lean structure means that we are very much in touch with our clients on a day to day basis. This means that when things don’t go according to plan, you can always be assured of a swift response.
Our success is built upon our firm belief that the key to providing a great service is effective supervision and excellent communication. Our Cleaning Supervisors are responsible for the delivery of the cleaning service in a number of allocated sites. Your designated Cleaning Supervisor will maintain the day to day relationship with you and your staff and will be responsible for ensuring that absences are covered and you are kept informed of any significant operational issues.
So how do we effectively supervise?
Time and Attendance – we use state of the art software to monitor the time and attendance of our cleaning staff. This ensures that the cleaner is on site when they should be, and allows us to receive early notice of any ‘no shows’.
Self Certification – the second layer of supervision entails the cleaner ‘signing off’ to confirm that they have completed the tasks and checked their own work.
Weekly Supervision – Your Area Manager will visit on a weekly basis to check the standards and provide feedback and training to the cleaner where appropriate.
Monthly Quality Check – Using a Traffic Light system which produces a percentage score, the Area Manager will meet with you monthly by appointment for an accompanied walk around to monitor all aspects of the cleaning schedule and record your level of satisfaction.
Next Level escalation – Monthly Quality Checks which fall below a threshold score will be reported to the Contracts Manager and Managing Director for further investigation and a remedial action plan will be implemented.
Senior Management Review – quarterly review of the Monthly Quality Checks by Contracts Manager and Managing Director. Senior Management are also involved in any contracts where a formal quarterly or six monthly client review of performance against KPIs or SLAs is required
Tell ServiceMaster – A six monthly online survey which is sent to all of our customers to request feedback on their likelihood of recommending us and to request comments on areas we can improve on.
A key reason why clients decide to outsource the cleaning function is that they don’t want the aggravation of having to organise holiday and sickness cover for their cleaners.
We have over 170 staff on our payroll and each Cleaning Supervisor maintains a list of cover cleaners that they can contact, sometimes at short notice, to cover absence so that we maintain an unbroken service.
We also employ mobile relief cleaners who are not allocated specific sites but are available to cover where required
If it is not possible to find cover, the Cleaning Supervisor will do the cleaning tasks themselves. We will always ensure that you are kept informed of any temporary staff changes during periods of absence of your regular cleaner.
As a last resort, there is the option of using agency staff but there have been no occasions in the past 24 months when this has been necessary.
Quality & Environmental Certification
We are audited annually by the franchisor to ensure our compliance with the various ServiceMaster Clean policies and certifications:
General Liability Insurance
We can provide you with a copy of our Certificate of Insurance which includes public liability cover of £5 million.
Corporate Social Responsibility
We try to make a positive impact upon the communities in which we operate and in addition to the compliance with the ServiiceMaster CSR Policy, our local initiatives include a charity partnership with Hospiscare and a volunteering release arrangement which supports employees to take part in charity volunteering. In addition to our charity partner Hospiscare, we have also supported Oxfam, The Exeter Foundation, The David Shepherd Cricket Trust and Wooden Spoon in the past 12 months.
Staff Training and Development
We support the development of our staff by investing in relevant training courses and we also provide a Learning Support package which includes day release and financial support towards relevant professional qualifications at South Devon College.
We are working towards becoming an accredited Living Wage employer and our policy is to provide a Living Wage option upon request.
We would be happy to discuss this in more detail with you. More information is available from www.livingwage.org.uk
Why not contact us today on 01626 833235 to find out how we can improve the current cleaning standards experienced by your existing service provider?
OUR FAMILY OF BRANDS
GETTING IN TOUCH
Leicester LE18 4WS
For further enquiries:
0845 201 1184