Client Problem:

At the beginning of the Covid Pandemic the customer had parted ways with their cleaning contractor. When the team were looking to go back to Office working, they required a reliable, efficient & local cleaning company. Initially the client invited 3 companies to quote.

How we helped

We met with the client the same day to carry out a survey and discuss the clients needs.

Along with daily office cleaning, they required a deep clean of all areas, as the Office had been closed for over 12 months, this also included a full carpet clean.

We supplied a quotation the following day for all services.

The client swiftly accepted our quotation. One of the main reasons being we are a local company, with good references.

We then mobilised our team – carrying out the deep clean, and carpet clean prior to the contract going live.

Our services along the side of the regular schedule, includes a daily clean of all high touch points and we have also carried out an infection control clean for the client after a staff member tested positive for Covid.

The benefit

Our Field Service Supervisor carries out regular site visits, along with a monthly Service Review with the client either face to face or via teams – depending on requirements

6 months in the client is happy and will be looking to increase our services further when their second Office re-opens in 2022

 

If you would like to know more about how ServiceMaster Clean Deeland can help you with your commercial cleaning requirements, click here.

Though it is behind us now, 2021 was difficult for people and businesses worldwide. During these uncertain times, ServiceMaster Clean Contract Services have stayed committed to supporting our staff through the challenges of the last year. Behind every successful franchise network is a team of staff who work tirelessly to make sure that our services are the best that they can possibly be. Working to maintain a successful network means working hard to make sure to cultivate a positive environment and improve staff satisfaction levels and retention. We pride ourselves in our ability to do this, even in an industry like contract cleaning services where this is usually difficult.

It doesn’t take much, and can just be in the little things. For example, before Christmas last year, ServiceMaster Clean Contract Services Swansea continued its annual tradition of hand delivering a box of chocolates to each of its 250 staff members at their place of work. This was a small token of appreciation for its staff for their work throughout the year, and to wish them a Merry Christmas. However, due to the pandemic and Swansea’s ever-growing staff, the team decided to go the extra mile and do things a little differently and sent every member of staff a ServiceMaster branded chocolate bar in the post. But that wasn’t all, just like Roald Dahl’s Charlie and the Chocolate Factory, a select number of these chocolates had a winning raffle ticket inside that had a combined value of over £450.00! The lucky member of staff just had to call into the office and quote the code on the ticket.

One of the winners decided to spend her winnings on extra physio for her grandson, another decided to finish off her Christmas shopping, and another waited for her son to arrive home before opening the chocolate (as he is a Charlie in the Chocolate Factory Fan) and was delighted to find a winning ticket.

The top winner was Carly Morris who works in a Sports Centre and a Doctor Surgery in Neath, and she was kind enough to send the below photo.

ServiceMaster Clean Contract Services Swansea’s staff were overjoyed by this gesture, and the branch are looking forward to doing the same in December of this year.

Our staff are at the heart of our franchises, and they have worked tirelessly to ensure that the work we do is carried out safely and to a high standard in spite of changing and often challenging working conditions posed by the pandemic.

If you’d like to learn more about ServiceMaster Clean Contract Services Swansea and the services we offer, you can find out more here or call on 01792 323238. If you want to find your local ServiceMaster Clean Contract Services, you can find your nearest franchise here.

Written by Tom Page

ServiceMaster Clean Contract Services have seen great success during the last year – particularly in combatting the COVID-19 pandemic.

The last year has been difficult for people and businesses across the globe, but ServiceMaster Clean Contract Services has proven repeatedly our resolve and ability to persevere through the challenges of the last year. For ServiceMaster Clean Contract Services, 2020 and 2021 were actually two years of multiple success stories, primarily through our notable ability to adapt and offer quality support to our customers during the pandemic.

Many of our Contract Services clients needed to close for periods of the pandemic, whilst others had to reduce services significantly due to a dwindling workforce. But for many people and businesses, cleaning has never before been so high on the list of priorities in the way it became during the pandemic. Though it may well have been an undervalued sector prior to COVID-19, people are now paying much more attention to keeping premises clean and maintaining good hygiene. ServiceMaster Clean Contract Services has risen to the challenges brought by the changing requirements and demand exceptionally well.

The healthcare sector has been heavily impacted by COVID-19, and as such, had a greater reliance of getting the highest of cleaning standards. ServiceMaster Clean Contract Services were already highly experienced in managing CQC cleaning for healthcare sector clients and this experience was put to good use by many of our excellent franchisees. As many healthcare clients such as healthcare centres and surgeries remained open throughout lockdowns, ServiceMaster Clean made use of our existing knowledge and the deep cleaning practices that were already in place prior to COVID-19.

We were also able to remain flexible and was able to adapt to whatever (sometimes daily) challenges arose due to the often frequent changes in government guidelines. To keep up with regular procedural changes, utilising our effective communication skills were imperative. This primarily included liaising with clients, other organisations like Public Health England, infection control specialists at each surgery, and local NHS contacts to ensure the guidelines were met and the client’s premises were cleaned to the required standards. Over the course of the pandemic, requirements changed and following exceptionally good feedback from existing clients, we because a first choice for vaccination centres as they opened. The first was a South London GP Trust who were in the process of setting up a vaccination centre and had been impressed ServiceMaster Clean Contract Services. The first meeting for this vaccination centre was in the run up to Christmas 2020, this was quickly followed by a call from Alliance for Better Care, to provide cleaning services for one vaccination centre initially, then a further two. A Vaccine Centre Coordinator who worked closely with us said, “I would definitely recommend ServiceMaster, they have been helpful, prompt, reliable, and provided a high level of cleaning, we have come to rely on them and are forever grateful they have accommodated all our needs even with the constant changes of the vaccination programme. They are a pleasure to work with.” 

As well as an excellent couple of years, we anticipate a successful 2022 and a further increase in demand for professional commercial cleaning as restrictions ease. Although this is a little difficult to predict, the measures put in place in providing regular service, and the relationships that our operations teams have with their clients, will allow ServiceMaster Clean Contract Services to continue to adapt quickly to any changes or additional requirements from both our new and existing clients.

On top of the adaption to services, consistent service level provision and meeting customer service requirements, ServiceMaster Clean Contract Services have also had several of our most successful franchises purchase new territories so that they can expand their client bases further. All in all, the future is also looking squeaky clean for ServiceMaster Clean Contract Services.

The owner of ServiceMaster AAA has won the Gold Award for Business Person of the Year at the fourth annual SME National Business Awards.

Last Friday 3rd December marked the fourth annual SME National Business Awards. Taking place at Wembley stadium, the ceremony celebrates the innovation and successes of small and medium enterprises – or SMEs. These are businesses (like ServiceMaster) whose personnel numbers equal 250 employees or less.

The awards are open to any successful business in the UK, which are then judged on 18 categories by up to 4 of a national panel of 30 judges, who are all top business people within their chosen area. The team behind the ceremony cite their awards as a “credible opportunity to support and share in our vision to raise the profile of industrious, hardworking and enterprising SME’s nationally,” and “a sought after accolade of achievement, a veritable endorsement of success in business which offers exceptional marketing and PR opportunities as well increasing your credibility and standing in the eyes of your peers and your customers.”

Therefore, we are thrilled to congratulate our very own Siva Kugathas of ServiceMaster AAA, on winning the highest Gold Award for Business Person of the Year. This award recognises a business person or entrepreneur who shows outstanding initiative, boldness, imagination, and management practices in their chosen enterprise.

Siva purchased ServiceMaster Guildford in January 2017 with an annual turnover of around £111,000 and grown his business to around £1,526,000 in 2020 while investing in a further 4 territories. He is also well on track to achieving his £1 million projected growth this year and has invested in a further 5 territories recently, with a plan to achieve £10 million in the next 5 years. It was these successes that Siva and his team were celebrating at their annual conference in Greece at the time of the awards, Siva’s son collected the award in his place, so he says, they had the joint experience of winning the award at Wembley, and reflecting on a great business year on a well-earned trip overseas. Siva says that he attributes the successes of his franchises to the strength of his team, and would like to dedicate this award to them. As well as this, he says that the award has galvanized both himself and his team, and that they are motivated to make 2022 and even better year than 2021.

Once again, we would like to offer Siva our congratulations, and wish he and his team continued success for the year to come.

If you’d like to learn more about our award winning business and the services we offer, you can find your nearest ServiceMaster Clean franchise here, or visit our blog for more updates on our services and successes.

Client Problem:

This company had their own in-house cleaners for many years. The in-house cleaners could no longer work for them so the company needed to find an alternative solution before they were left without a cleaner.

They discovered we were locally based in Bradford and had checked our positive Google Reviews, then got in touch.

How we helped

Initially we spent time with the customer to identify their specific needs and their requirements. We then carried out a full survey of their premises.

After the detailed survey, we spent time designing detailed Cleaning Schedules for the Offices, Toilets and Kitchen Areas. The Cleaning Schedules were then emailed to the prospective customer, followed up with a detailed quotation.

During the initial survey we advised that if we were successful with our quote, we would provide a full risk assessment before commencement of contract including provision of cleaning materials and equipment and detailed site documents.

The key benefit of using our business is our commitment to high quality of service, we have a network of excellent cleaners in the Bradford region and our business had been established for 25 years.

The benefit

We were able to start promptly, in fact within just two weeks of being awarded the contract. We are also able to supply washroom consumables such as paper towels, soap and toilet rolls, making it easier for the client.

The client will receive regular communication, quality control audits and supervisory checking

To find out more about how ServiceMaster Clean Contract Services Bradford can help you with your Daily Office Cleaning, get in touch today 

Client Problem:

The client was not satisfied with their existing cleaning service provider and had notified them that they would not be discontinuing using their service

The service provider subsequently ended their services abruptly without providing notice

The client required a new cleaning service provider and cover cleaning in the interim to tide them over until a new contract was finalised

How we helped

We received the initial enquiry and made contact immediately and scheduled a meeting that was most accommodating for the client.

The initial meeting involved discussing the clients’ needs and conducting a survey.

Our first priority was to arrange cover cleaning on short notice to solve the immediate problem of no cleaning being undertaken. The ad hoc service was to run from a Monday to Friday, initially, with the view of moving to 7 days a week.

Next a task schedule was compiled and proposed to the client. The client was extremely happy with the task schedule, which he compared to a menu, being able to add or subtract cleaning requirements as necessary. The client did obtain 2 other quotations, but was most impressed with our approach to the scheduled cleaning, and therefore, awarded us the contract.

Our aim is to help all of our existing clients and new clients to stay open or reopen as smoothly, as efficiently and as safely as possible.

The benefit

The client has follow-ups on a regular basis

The client is impressed and extremely happy with the level of service

The client added additional areas to be serviced, and intends to add more areas in the near future.

Find out more about how we can help you with your Daily Office Cleaning, get in touch today 

The Marion E Wade Award (Franchisee of the Year) is the most prestigious award ServiceMaster presents and is the pinnacle of achievement for a franchise within the company.

The award was given to Kevin this year as him and his team displayed the highest achievement in pursuit of excellence and professional management in the ServiceMaster tradition.

Kevin has been trading as ServiceMaster Clean Contract Services Mercia since November 2008 and has grown to become a multi-million-pound business in that time, purchasing new local territories along the way.

The business cleans over 140 offices, medical centres, schools and warehouses across the East and West Midlands and employs over 300 cleaning staff to complete these regular jobs.

Kevin said –  “We are particularly proud to receive this award in 2021 when we have all faced very difficult challenges due the Covid -19 pandemic. Our management team and all their support workers have really stepped up to the mark this year. It is due to their efforts and dedication that we have been able to not only service our loyal customer base but also grow our business in this difficult business climate”.

Guy Strang, ServiceMaster Clean Contract Services Brand Manager added,

“Kevin is a model franchisee that is always looking to improve and expand his business in any way he can. I’d like to personally congratulate Kevin on winning the Marion E Wade Award and look forward to seeing what the future holds for him and his business.”

The Avril Bannister award, was set up in memory of a dear colleague, is awarded annually to an employee who exemplifies their high levels of commitment and service.

We are delighted to announce Hannah Ross, Communal Operations Manager is the winner of the Avril Bannister Award for 2020.

The Avril Bannister Award 2020

The runner up was Colin Barrett, Field Service Foreman.

Congratulations to both Hannah and Colin on their achievements.

If you would like to know more about ServiceMaster Clean Newbury, click here.

ServiceMaster Clean Contract Services AAA (Owned by Siva Kugathas) are a commercial cleaning company based in the South of England, Siva and his team have always been dedicated to the ServiceMaster ethos of going ‘Above and Beyond’ in all that they do.

Siva purchased a fairly small cleaning company back in January 2017. Since that time, Siva has grown that initial business by being totally committed to providing exceptional commercial cleaning services and going Above & Beyond to meet his client’s expectations. Following his success with the first business, Siva expanded his operation to a further two territories; Bracknell in 2018 and Thames Valley in 2019. Then having established himself firmly in these areas and having grown the team further, invested in two more areas; Luton & Watford in 2020 despite COVID-19, these were subsequently followed by the acquisition of Ipswich and Colchester and an existing business in East Kent.

In recognition of the dedication to the ServiceMaster Brand, continued efforts, sustained growth, customer service levels and excellent employer status, Siva and ServiceMaster Clean Contract Services AAA won not one award but eight awards at the recent ServiceMaster awards event. These were: North Star Growth Awards for Growth of more than £300k in 1 year and more than £1m in 5 years, The Customer Service Award for gaining an outstanding NPS score, three People Awards, where employees Anna Derenowska, Kinga Derenowska and Zanetta, were all recognised for their outstanding efforts going Above & Beyond. The Invest Award for giving back to the community and The Award of Excellence, for exemplifying the pursuit of excellence in the ServiceMaster Tradition.

Siva commented “To pick up eight awards is amazing, I feel incredibly proud to be recognised by ServiceMaster for our commitment to going ‘Above & Beyond’ in all that we do. I always strive to be the best in what I do and these awards are validation of this.

Guy Strang, ServiceMaster Clean Contract Services Brand Manager added “Siva and his team are committed to providing exceptional customer service and giving back to the local community. Siva prides himself on being an exceptional place to work, and fully embodies the ServiceMaster Ethos of Going Above & Beyond. All seven awards are very well deserved and I am sure there will be more to come, well done.”

If you are in the Guildford, Bracknell, Thames Valley, East Kent, Luton, Watford, Colchester or Ipswich areas and are looking for a commercial cleaning company that goes Above and Beyond, get in touch with Siva today.

 

ServiceMaster Clean Contract Services Jemsl (Owned by Rachael & Lee Downer) are a contract cleaning company based in the South of England and are dedicated to the ServiceMaster ethos of going ‘Above and Beyond’ in all that they do. Rachael & Lee purchased ServiceMaster Clean Contract Services North Surrey in 2004 and due to their commercial success, expanded the business to include West London and Hertfordshire, now known cumulatively as ServiceMaster Clean Contract Services Jemsl. Rachael & Lee have developed a culture of providing exceptional customer service which has resulted in strong growth and expansion for the company in all areas.

This dedication, development and success has resulted in Rachael, Lee and their team scooping not one but three awards at this year’s ServiceMaster Clean Contract Services annual awards.

ServiceMaster Clean Contract Services Jemsl won a growth award for growing the business more than £200k in one year, which given part of the year ran over the COVID-19 pandemic is quite an achievement. They also won the North Start customer Service Award for their outstanding NPS score of 100% which is exceptionally good for any business in the cleaning sector. Lastly but probably the most noteworthy was the North Star Invest award, this award was given for the contribution to the community throughout the Pandemic. Rachael & the team at ServiceMaster Clean Contract Services Jemsl, have taken part in the London Moon walk and volunteered to clean a local church so they could reopen after lockdown.

“We are absolutely delighted to have received recognition for our recent achievements.  We are blessed to have the opportunity to work with an amazing Operational and Support team who have gone above and beyond during a difficult year.  Their resilience, commitment and enthusiasm has been unwavering and these awards are a true reflection of this”. Said Rachael & Lee Downer.

Guy Strang, ServiceMaster Clean Contract Services Brand Manager added “Rachael and her team are committed to providing exceptional customer service and giving back to the local community, all three awards are very well deserved and I am sure there will be more to come, well done.”

If you are not totally happy with your current cleaning provider and want to work with a company who put their staff and clients at the forefront of their business, why not get in touch with Rachael & her team and see how they can help you, Call 0800 0430 438 or request a call back.

ServiceMaster Clean Contract Services Surrey, West Sussex & Croydon have long been prominent for providing exceptional cleaning services within the healthcare sector but Covid-19 brought with it new challenges. Rob Nicholson Managing Director explains how they made the most of their existing knowledge and how they implemented changes to work within the Healthcare sector.

As a commercial cleaning provider, they were already highly experienced in managing CQC cleaning for their healthcare sector clients. Deep cleaning and infection control procedures were already in place and as COVID became more of an issue, the priority was to contact the infection control liaison at each surgery. This ensured we could fully understand what each surgery required.

As everyone is well aware, advice and guidelines were constantly changing, but also the roles of each surgery changed. Some practices were open as usual, some had parts that were shut down. We had constant discussions with each surgery to ensure we were always up to date with what they needed and could meet their evolving requirements.

At the very start of COVID, one of our surgeries had a confirmed case of COVID, we worked closely with the surgery and we were in contact with Public Health England to ensure all correct procedures were followed and the surgery could re-open safely and as quickly as possible. We already had significant experience of providing deep cleans but working so closely with the surgery and Public Health England gave huge reassurance that our procedures were right and we were ready in case of any other requirements for decontamination cleaning in the future.

A lot of what helped us provide the effective and reliable service for our healthcare clients was very good communication, our teams were speaking to infection control specialists at each surgery. We gathered information from 20-30 different colleagues so we could be reactive to surgery needs and proactive wherever possible.

Several practices opened stand-alone hot hubs, for example in local leisure centres, these needed decontamination cleaning Monday to Friday, we used our knowledge from working so closely with our surgeries to ensure the required cleaning was provided each day.

We subsequently worked with Branch surgeries and a local PCT’s (Patient Care Trust) as more locations were turned in to hot hubs. We worked with the local NHS contact that was responsible for their cluster so we could liaise with them fully.

Feedback from all of our clients was exceptionally good and this lead on to cleaning vaccination centres as they opened in our area. The first was one of our South London Clients (a GP Trust), as they set up a vaccination centre and had been impressed by our service, they called us straight away. The first meeting for this vaccination centre was in the run up to Christmas 2020, this was quickly followed by a call from Alliance for Better Care, to provide cleaning services for initially one vaccination centre, then growing to three.

I would definitely recommend ServiceMaster, they have been helpful, prompt, reliable and provided a high level of cleaning, we have come to rely on them and are forever grateful they have accommodated all our needs even with the constant changes of the vaccination programme. They are a pleasure to work with.  

LD – Vaccine Centre Coordinator

Working with our Healthcare clients throughout COVID has certainly had its challenges, but thanks to the fantastic procedures we already had in place, the close working relationship with our clients and the hard work put in by our teams, we are proud of the excellent relationships we have built with our clients and the high level of service we have been able to provide for them.

We know we can continue to build on the expertise for our healthcare clients and also transfer that knowledge to the schools and nurseries we work with, so they can also reap the benefits.

If you are not totally happy with your current cleaning provider and would benefit from the expertise ServiceMaster Clean Contract Services West Sussex, Surrey & Croydon can provide, call today on 01293 852835 or ask for a call back here.

Siva Kugathas and ServiceMaster Clean Contract Services AAA has beaten off stiff competition to become a finalist in the Employer of the Year in the Lloyds Bank Business Excellence Awards 2021.

The Lloyds Bank British Business Excellence Awards (BBEA) celebrates and showcases the resilience, innovation and creativity of British businesses.

ServiceMaster Clean Contract Services AAA provide office & Commercial Cleaning Services to businesses, schools, healthcare providers and more. ServiceMaster Clean Contract Services AAA was originally ServiceMaster Clean Contract services Guildford. Siva purchased the existing business in January 2017 and from the outset Siva’s was committed to building a strong team and prioritising exceptional customer service. Siva’s priority is to create an exceptional team and great place to work in an industry that is historically known for his high staff turnover. Siva has introduced a number of staff incentives since acquiring the initial business such as staff events and development training opportunities which help build a better team across the whole business.

Siva Kugathas, Managing Director or ServiceMaster Clean Contract Services AAA said: “We are thrilled to be among the top business in Britain by becoming a finalist in these very prestigious National business awards. Being a finalist is testament to the innovation, hard work and dedication shown by our team during the last year (for example. Meeting the ever changing and developing cleaning needs of our existing clients and those of other businesses that were let down by companies that couldn’t meet the demand)”

Event Director of The Lloyds Bank British Business Excellence Awards (BBEA), Sarah Austin said: “Our awards are a national platform to showcase, celebrate and honour the very best of British business. Becoming a finalist is a very impressive accolade; all our finalists stood out as truly creative and innovative during a turbulent year for British businesses; they have proven their companies to be resilient, entrepreneurial and really are best of class.”

All finalists will present to the judging panel in September, then the winners will be announced at the awards ceremony in November. Tickets to attend the ceremony are available to purchase through the website: https://britishbusinessexcellenceawards.co.uk

If you are in the Guildford, Bracknell, Thames Valley, East Kent, Luton, Watford, Colchester or Ipswich areas and are looking for a commercial cleaning company that goes Above and Beyond, get in touch with Siva today.

 

As lockdown measures have been eased and the country tries to get back to some kind of normality, it is just as important as ever to ensure a clean, hygienic and safe environment for yourself, your employees, your customers, your pupils, your patients or whoever comes into your building.

We have been living with COVID-19 for almost a year and a half now, longer than a lot thought and it does not look like it’s going away any time soon. In fact, it is highly likely that it will never go away and that we will have to find a way to live with it.

This means that businesses have had to change the way that they operate to accommodate the ‘new normal’. Including the cleaning, here are some pointers to help you maintain good cleaning standards…

Revisiting Cleaning Regimes

Are the current cleaning regimes, thorough and regular enough to ensure that premises are as clean and hygienic as possible?

The last thing that any business would want, is for an employee or a customer to potentially contract something after visiting their premises.

Many businesses are now choosing to outsource cleaning to professionals for both deep cleans ahead of reopening and ongoing, daily cleaning to ensure of a clean and hygienic environment.Products & Processes Effectiveness

Check that cleaning products and processes are effective against viruses, bacteria and infections.

The manufacturer of the product or piece of equipment will also recommend the most effective way of using it. I.e. application, dwell time and other specific instructions for best use.

Employee & Customer Reassurance 

By having proper cleaning measures in place, it is reassuring for employees and customers to know that a business is doing everything that it can to ensure that the environment is clean, hygienic and safe.

Some businesses choose to have visible cleaning throughout the day for that extra peace of mind. High touch point cleaning is an excellent cleaning regime for this, ensuring the most touched places are sanitised often.

Keep on top of high touchpoint areas

Ensure your high touch point areas such as door handles, hand rails and touch plates are cleaned more frequently

ServiceMaster Clean Contract Services specialise in daily and regular cleaning and can help with periodic deep cleaning and sanitisation. We can recommend solutions to suit your requirements whether for a deep clean ahead of reopening, or an ongoing regular cleaning regime.

We understand the importance of ensuring that your premises are clean, hygienic and safe for you, your employees and your customers. Our cleaning products and processes are effective against bacteria, infections and enveloped viruses.

Siva Kugathas, owner of ServiceMaster Clean Contract Services AAA has completed the 16 mile YMCA DownsLink Challenge to help raise money for this worthwhile cause. Siva was supported by some of his management team, Claudia, Alexandra & Dominika who joined him along the way.

In total 140 people completed the challenge that was held over a full weekend and have collectively raised over £15,000 so far.

To find out more or donate, click here.

If you are in the Guildford, Bracknell, Thames Valley, East Kent, Luton, Watford, Colchester or Ipswich areas and are looking for a commercial cleaning company that goes Above and Beyond, get in touch with Siva today.

 

Servicemaster Clean Contract Services believe creating a great team, leads to great customer service and great customer service makes for happy clients. As a customer service focussed business ServiceMaster Clean Contract Services Jemsl believe it is important for the employees to be the best they can be.

As part of  HR Manager Monika Nawrotkiewicz’s development ServiceMaster Clean Contract Services Jemsl funded a college course to help Monika improve her English skills – and yesterday Monika received her certificate for passing the course.

This is a great achievement after having to do much of the learning remotely and Monika is hoping to now progress to the next level in September.

If you are not totally happy with your current cleaning provider and want to work with a company who put their staff and clients at the forefront of their business, why not get in touch with Rachael & her team and see how they can help you, Call 0800 0430 438 or request a call back.

ServiceMaster Clean Newbury was established 30 years ago by Nick Dee Shapland and started as a one man and his van business, now 30 years later the thriving business employees over 350 people.

As Nick looks forward to his retirement, ServiceMaster Clean Newbury stays safely in the hands of the loyal and experienced employees as the business becomes an Employee Ownership Trust (EOT).

You can read more about the story in Newbury Today and in Newbury Business Today.

Nick has been a major part of ServiceMaster Clean over the last 30 year and will be missed by his employees, ServiceMaster limited and many of the other franchisees across the network.

We wish wish nick a very happy retirement.

If you would like to know more about ServiceMaster Clean Newbury, click here.

If feels like no time at all since I last shared some fantastic news about ServiceMaster Clean Contract Services AAA winning a business award. Now, business owner Siva Kugathas has done it again.

Siva is totally passionate about his company ethos ‘Customer Mania’ and dedicates his time to building an exceptional working environment for his staff and in turn, building an exceptional team that are also totally committed to the ‘Customer Mania’ ethos.

Siva’s ‘Customer Mania’ ethos is about ensuring the clients satisfaction and providing best in class service is the top priority of every member of staff in the business. It is this focus and dedication that makes Siva and ServiceMaster Clean Contract Services AAA stand out from the crowd and have helped grow such a successful business.

Siva is one of the First ever winners of the Great British Franchisee Awards, The Great British Franchisee Awards focuses on the people who have made UK franchising a success.  They recognise the outstanding performance of franchisees, regardless of the size of their business or the sector they work in.

The judging panel consisted of Suki Dehal – Lloyds Bank, Head of Franchising, Aman Nirwal – BDO, Senior Key Account Manager Franchising, Euan Fraser – AMO Consulting, and Derrick Simpson, Companion of the British Franchise Association.

“I thoroughly enjoyed reviewing all the applications and it has been so refreshing to see how all sizes of businesses from various sectors have coped and adapted their business in response to not only Covid-19 but looking at sustainable growth and business resilience for many years to come. It was great to see so many applications and from a cross section of franchisees too,” Aman Nirwal, BDO.

“We are delighted with the number of high-quality franchisees who entered the awards.   The winners all demonstrated what it takes to be Great British Franchisees,” Johnny Sellyn, whichfranchise.

Learn more about the whichfranchise Great British Franchisee Awards at: http://www.whichfranchise.com/awards/

“I am so happy to receive this award, at ServiceMaster Clean Contract Services AAA, we work exceptionally hard to create a great customer experience and from the time I started my journey with ServiceMaster Clean, I have aimed to be the best at what we do, it is wonderful to be recognised for what we do.” Said Siva Kugathas, owner of ServiceMaster Clean Contract Services AAA.

ServiceMaster Clean Contract Services AAA provide Commercial Cleaning Services in and around the Guildford, Bracknell, Thames Valley, Luton, Watford, East Kent, Colchester and Ipswich areas.

Want to know how Siva and his team can help you with your commercial cleaning requirements, contact them here.

 

Like a lot of people, I have spent much of lockdown working from home. I know that isn’t the case for everyone, it very much depends on the type of business and the job you do but, for a lot of people, the inside of the office is a bit of a distant memory.

Yesterday, I went in to the office for the first time in a couple of weeks and actually needed to spend some time working with other people. As much as I enjoy working from home (and I am lucky enough to have a home office), there are some significant benefits to being able to work ‘together’ at times.

For quite a lot of people going back and spending time around work colleagues will come as a much needed relief, others are going to be nervous.

With a new health secretary and more talk of restrictions coming to an end, those business that have kept their doors closed or on-site staff to a minimum, things look likely to change over the next few months. At ServiceMaster Clean Contract Services, we have certainly seen an increase in enquiries from offices that are planning their re-opening.

At the end of the day, if you have been open throughout or have been mostly closed, as more people come back to the office, keeping a clean and hygienic environment is going to be vital for reassured, happy, safe staff, reducing absences and keeping the doors open.

Getting the right cleaning schedule

Getting the right cleaning schedule in place is so important. Think about what you need. How many people are using a door, an intercom, a toilet? Daily cleaning was often a low priority for a lot of business, the bare essentials might have been considered but a place of work is very different to a place of residence. If 50 people are using the facilities every day, your cleaning needs should be very different to somewhere that has just 5 people. 50 people touch more and leave more ‘stuff’ than 5, you will need more regular cleaning.

Don’t focus solely on price

We understand that outgoing expenses are important to any business. Keeping overheads down makes you more profitable but you must consider the true cost of poor cleaning services. Having staff absent due ill health, using staff resources to manage a cleaning service or sort complaints takes valuable time out of the working day. Making up for gaps all has hidden costs.

Don’t forget the extra bits

Make life easy for yourself, you’ve probably got enough to do, other than worrying about cleaning. Did you know that a good commercial cleaning company should also be able to supply cleaning products, feminine hygiene bins, clean windows and more? Speak to your current provider and find out what else they can do you for. It saves you a job, frees up your time and there is a good chance they can save you some money too as they will likely be purchasing in larger quantities than you would if ordering directly.

What about the COVID extras

When it comes to COVID-19, it’s important to remember, we may be easing our restrictions and more adults have been vaccinated but it hasn’t gone away. It is just as important as ever to maintain high cleaning standards which continue into the future. Keep high touchpoints clean, stay on top of deep cleaning and sanitisation procedures when needed, ensure you have plenty of hand washing products available and encourage good use of them.

Always ask

If you are not sure you have the right cleaning schedule in place or the right procedures, speak to your commercial cleaning provider, they can share best practice, suggestions or even what other similar companies have in place.

If you aren’t sure you are getting the right service or help, it’s time to ask another cleaning company, one which is focussed on providing the right service.

Provide reassurance

Having the right cleaning schedule and company in place will help not only keep your staff healthy and safe, it will also give them much needed reassurance.

Enforce sound procedures, made known to all of your staff and visitors, this will help keep everyone as safe as can be.

If you need help with creating a suitable cleaning schedule, get in touch and see how we can help. ServiceMaster Clean Contract Services are already helping businesses, Healthcare providers, schools, nurseries and more across the UK. With over 60 years of experience providing cleaning services in the UK, you know you are  in safe hands. We can help with your daily cleaning, high touch point cleaning, sanitisation and provide cleaning products and consumables. We’re here to focus on your cleaning so, you can focus on your business. Get in touch with your local ServiceMaster Clean.

A clean safe environment will ensure that it’s a happy not nervous back to work for you and you team.

A huge well done to Joanne Taplin-Knight, Office Manager for ServiceMaster Clean Contract Services London City.

On Saturday 19th June, despite a long wait for the weather to clear, Joanne finally got to jump out of a plane

“I have to say that it was the most terrifying thing I have ever done but an amazing experience and I’m so glad I had the courage to do it!”

All in all, I have raised a staggering £3,500 for Ronald McDonald House Charities, they think I am the highest single jumper fundraiser which is totally overwhelming and I have you all to thank for helping me to achieve this.

I am grateful beyond words for your kind donations and know that it will help the charity tremendously, thank you so much for having faith in me.” Said Joanne.

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Read more about Joanne’s story, here https://www.justgiving.com/fundraising/joanne-taplin-knight

Want to know more about Ronald McDonald House Charities? Here you can find out how they help keep families together through difficult times. You can also learn about making your own contribution to fundraising –  https://rmhc.org.uk/

If you are looking for a company that goes “Above & Beyond” to help your with your commercial cleaning requirements, get in touch with ServiceMaster Clean Contract Services London City for a free no-obligation quotation today.

ServiceMaster Clean Contract Services AAA have done it again, owner Siva Kugathas is exceptionally proud of his staff morale and retention, knowing that a strong staff structure ensures a strong customer service level and happy clients. Siva is delighted to have won the ‘Best Business Award’ for Best Employer which highlights his dedication to creating an exceptional place to work.

Commenting on ServiceMaster Clean, the winner in the Best Employer category, the chairman of the judges said:

“Congratulations to Siva Kugathas for being an inspirational and motivational leader. Siva’s commercial cleaning company ServiceMaster Clean has achieved incredible growth and financial success because of his commitment to placing people at the core of his business. He has generously offered training courses to employees with no or few qualifications helping them get into employment or take up better roles. By creating an environment for staff loyalty and engagement, Siva is a role model who has professionalised his commercial cleaning business and built up an outstanding business.”

All of the winners are listed here www.bestbusinessawards.co.uk/previous-winners

“The Best Business Awards are one of the UKs highest profile awards. Due to its high profile, the Awards attract a wide range of entries from across all sectors from large international PLCs and public sector organisations to dynamic and innovative SMEs. But the winners all have one thing in common – they are truly excellent at what they do and have proved this by winning a Best Business Award.”

“I couldn’t be happier to receive more recognition for our commitment to being a best in class employer, I believe creating a strong team is key to providing exceptional customer service which is at the foundation of my business.” Said Siva Kugathas, owner of ServiceMaster Clean Contract Services AAA.

ServiceMaster Clean Contract Services AAA provide Commercial Cleaning Services in and around the Guildford, Bracknell, Thames Valley, Luton, Watford, East Kent, Colchester and Ipswich areas.

Want to know how Siva and his team can help you with your commercial cleaning requirements, contact them here.