The owners of ServiceMaster Clean Contract Services Warwick, Michal Kawerski and Dariusz Kowalik have won the prestigious Rookie of the Year award at this year’s ‘ServiceMaster Live’ event.

ServiceMaster Live, which took place this May, is an annual gathering of franchisees from across the ServiceMaster UK brand family. This has been the first time the conference has been able to run since 2019 due to the limitations to public gatherings brought in to prevent the spread of COVID-19. Now finally together again, the event saw franchisees and their teams recognised for their hard work in overall customer service, sales, marketing efforts, resilience in the face of hardships, charity and community work and more, in an awards ceremony at the close of the day. It was a first-time win for Michal and Dariusz from ServiceMaster Clean Contract Services Warwick, who began their business during the pandemic and amidst lockdowns in August of 2020. Despite the challenges that came with starting a business in such difficult and uncertain times, the pair were able to rise to the occasion and prove worthy winners of the ServiceMaster Clean Contract Services Rookie of the Year award.

Michal & Dariusz came to ServiceMaster with previous experience of owning a commercial and domestic cleaning company. Michal has built himself from the ground up, beginning his career in the cleaning industry as a daily cleaner before becoming a supervisor. When he then began his own cleaning business, Michal was struck by how the industry was evolving. He says he witnessed the change in attitudes to cleaning due to the COVID pandemic as he saw more and more people recognise the importance of regularly cleaning and sanitising their premises. Michal and Dariusz knew they could do more, and set their sights on growing a bigger and better business. And although Michal and Dariusz knew the industry and the processes that came with it, they also knew they didn’t want to enter into the unknown alone, and wanted the support and backing of a well-known brand. Michal was already intimately familiar with the ServiceMaster Clean brand as a result of working within our network before for one of our franchises, so the pair knew that with the backing of the ServiceMaster Clean brand, they could grow a truly thriving business.

And they have done just that. Rookie of the Year is awarded to franchisees that are considered brand new to our network – meaning that they have been in business for less than two years. It recognises franchisees who have implemented the ServiceMaster systems to substantially grow their business. For Guy Strang, ServiceMaster Clean Contract Services Brand Leader and Marketing Manager Victoria Tayler, Michal & Dariusz were the clear choice for the winners of this coveted award.

“I am delighted that Michal & Dariusz have won Rookie of the Year. Having previously owned a commercial Cleaning Company, they have fully embraced the ServiceMaster Clean Contract Services Brand and our values and created a fantastic business that will go from strength to strength,” said Marketing Manager Victoria Tayler.

Not only does winning this award solidify the successes of Michal and Dariusz’s journey, but Michal says that winning Rookie of the Year is giving them a boost.

“Aside from making us feel good, [an award like Rookie of the Year] can also offer a great boost to business. An award brings credibility and opens doors to new opportunities. It can impress potential clients, boost sales, and improve employee engagement and loyalty.” Not only that, but Michal says that is proof that they have achieved their goals, and serves as a demonstration “that we take pride in what we do and that we do it well.” He says that he and Dariusz attribute their early success to “staying passionate and focused on [their] goals.”

So, it’s onwards and upwards for ServiceMaster Clean Contract Services Warwick. This award has galvanised its owners to keep going above and beyond in providing their quality and professional premises cleaning services to each and every one of their clients.

And with over 60 years as industry-leading contract cleaning specialists, it’s no wonder that both public and private sector establishments nationwide trust ServiceMaster Clean to deliver a bespoke and professional service every time. For professional cleaning services tailored to you, in a range of environments including offices, GP and medical practices, schools, student accommodation and car showrooms, think ServiceMaster Clean.

If you are in Warwick and any of the surrounding areas and would like to enlist the help of industry professionals with decades of bespoke cleaning experience, get in touch with Michal and Dariusz by calling 01926 353095 or filling out a call-back form today for a free quote.

Written by Tom Page, Digital Content Writer

Siva Kugathas and his team at ServiceMaster AAA have won several awards at this year’s ServiceMaster Live! event.

ServiceMaster Clean Contract Services AAA owner Siva Kugathas has taken home multiple awards from this year’s annual ServiceMaster conference – ServiceMaster Live!

The conference, which took place this May, was a gathering of franchisees from across the ServiceMaster UK brand family and culminated in an awards ceremony at the end of the day. This saw franchisees and their teams recognised for their hard work in overall customer service, sales, marketing efforts, resilience in the face of hardships, charity and community work and more.

Siva is no stranger to awards, having won multiple growth and business awards since starting his journey with ServiceMaster Clean Contract Services back in 2017. Siva purchased ServiceMaster Clean Guildford 5 years ago and saw it as an ideal opportunity to take the established business to the next level. And he certainly has, winning a string of very notable awards including for Business Person of the Year and was one of the first-ever Great British Franchisee of the Year winners back in June 2021 as well as a win from a member of his team, Kinga Derenowska, who also recently won a Global Business Excellence Award. Siva has now added to this list of accolades the ServiceMaster Marion E Wade Award for Franchisee of the Year.

The most prestigious award presented at ServiceMaster Live, franchisee of the year is the pinnacle of achievement for a franchisee in ServiceMaster Brands UK. For Guy Strang, ServiceMaster Clean Contract Services Brand Leader and Marketing Manager Victoria Tayler, Siva was the obvious choice for such a coveted award. He has grown his business by a substantial amount during his time as owner, both financially and literally, adding a large number of staff members to his brilliant team and 12 additional territories since 2017. Part of what makes Siva so effective in this regard is his ability to build and maintain strong relationships, both with customers and with his staff. Even as he was finding his feet when first taking over his business, Siva knew the importance of maintaining and improving relationships with the existing client base. As a result, he arranged face-to-face meetings with each customer which not only allowed him to introduce himself and put a name to a face with all of his brand-new customers. Then, having established a good foundation with the existing client base, Siva set out to improve the already great levels of satisfaction with the implementation of a monthly NPS as well as on-site customer feedback forms which allow him to see where he needs to improve. Siva understands that people are at the heart of any business and that consistent quality communication with these people, be they staff or customers, holds the key to a job well done for all.

“Wow, Siva has won several growth awards, a customer award, people awards, a marketing award and most prestigiously the Franchisee of the Year Award and I am not surprised at all,” says Victoria Tayler, ServiceMaster Clean Contract Services Marketing Manager.

“Since I have known and worked with Siva, he has always worked incredibly hard to grow an outstanding commercial cleaning business, he 100% believes in his staff and they in turn 100% believe in him, this makes for an exceptional business, an exceptional team and exceptional customer service that deservedly goes from strength to strength and I am sure there is more to come.”

Siva himself says that he was “delighted and proud” to win multiple awards whilst surrounded by his team and peers at ServiceMaster Live. He would like to thank his team, to whom he attributes his success, and says he plans to “Increase [his] focus on growth by carrying out more marketing activities as well as increasing the brand presence within [his] region.”

We would like to thoroughly congratulate Siva on his award and wish him all the best for the future, and we look forward to seeing him grow even further, with no shortage of awards sure to come!

If you are in any of the following areas: Guildford, Bracknell, Heathrow, Slough, Woking, Luton, Watford, Canterbury, Dover, Colchester, Ipswich, York, Doncaster, Lincolnshire and surrounding areas and would like some extra help cleaning your premises regularly from a top, industry recognised, business, get in touch with Siva and his award-winning team via the ServiceMaster Clean AAA website. Or call 0800 047 1747 today for a free quote.

Written by Tom Page, Digital Content Writer

The owner of ServiceMaster Clean Contract Services North East is celebrating having won the prestigious Award of Excellence at ServiceMaster Live!

‘ServiceMaster Live!’, which took place this May, was a gathering of franchisees from across the ServiceMaster Ltd. brand family. Franchisees from each network came together to learn from one another and celebrate each other’s successes in an awards ceremony at the end of the day.

This included the presentation of the coveted Award of Excellence, awarded to none other than Chris Blewitt of ServiceMaster Clean Contract Services North East. This is given to a franchisee that has proven to exemplify the ServiceMaster tenet of the pursuit of excellence. Chris has owned and managed his business for four years. He has acquired an excellent reputation among his clients for providing professional cleaning services during this time. This was initially across Durham and Teesside. However, he also developed this by expanding his territory and substantially growing his business by covering a much larger area early last year. As Chris says, “We now cover the whole North East region.’’ Upon embarking on his journey, Chris’s focus was not only on growing his business but also on developing his workforce and creating more local jobs. Not only has he done this – as he now employs 124 people – but Chris also truly embodies the ServiceMaster ethos of going Above and Beyond by always taking time to provide help and support to other franchisees within the network.

As Victoria Tayler, ServiceMaster Clean Contract Services’ Marketing Manager says, “Chris truly deserves this award. Since knowing and working with Chris, it has been clear that he prides himself on creating a first-class service for his clients and fully embracing the ServiceMaster Clean Contract Services Brand. Chris has not only built a fantastic business providing exceptional service to his clients but also provides a great deal of support to the rest of the network and is always eager to help develop and progress the network as a whole.”

Chris says that receiving the Award of Excellence is especially humbling given the size and strength of the ServiceMaster Clean Contract Services network and that he felt honoured to be recognised amongst them at ServiceMaster Live!

“ServiceMaster Clean nationally has a lot of very well-run businesses. I am delighted that our business is considered to be performing at the highest level, in everything we do. It is a credit to the team we have and the tremendous dedication they show day in and day out.’’

“We strive to provide a truly professional cleaning service,’’ he says. “One our customers can rely on. We ensure that all aspects of the cleaning contract are carried out properly. This appeals to the type of customers we want to attract and will ensure our ambitious growth plans should be achieved.”

With ambitious plans and the will to achieve them, it is no wonder and no doubt that the future looks bright for Chris and ServiceMaster Clean Contract Services North East. We would once again like to congratulate Chris and thank him and his team for all their hard work during the difficult COVID-19 pandemic.

If you are not totally happy with your current commercial cleaning provider, get in touch with Chris and his team today to see how they can help you keep your building clean.

Written by Tom Page, Digital Content Writer

ServiceMaster Clean Contract Services Jemsl (West London, North Surrey & Hertfordshire) are keen to give back to their local community and support locally based charities.

Most recently the team held a sale to raise funds for a local charity GAIN (Grantham’s Autism Information Network).

raise funds for a local charity GAIN raise funds for a local charity GAIN

 

 

 

 

 

 

Gain is a charity employee Jackie supports and volunteers for on a regular basis and this event saw the wider team contribute and helped raise £160 from colleagues and over £670 from sales so far for the charity.

GAIN offer a local support group for families with children on the autism spectrum, including arranging social events with local businesses, autism friendly cinema viewings, sporting activities, holiday clubs, coffee mornings and a helpline.

If you would like to know more about GAIN, visit their website.

If you are looking for a company that goes “Above & Beyond” to help your with your commercial cleaning requirements, get in touch with ServiceMaster Clean Contract Services Jemsl(West London, North Surrey & Hertfordshire) for a free no-obligation quotation today.

For the best results during your office spring clean, be sure to follow our office spring cleaning checklist

For most, spring has become synonymous with cleaning. Spring cleaning is now a yearly ritual in our homes that gives us the time and space to declutter and tidy everything that has fallen into disarray over the past few months. But what about your office?

Your workspace is just as important to keep clean and tidy as your home. In fact, studies have found that keeping a clean work environment can have an impact on employees’morale, productivity, and mood reducing both tiredness and procrastination. However, in most offices, carrying out a thorough spring clean amidst looming deadlines, meetings, presentations, and more meetings, is not a top priority.

But not to worry, there are ways to simplify the process and make spring cleaning your office free of hassle. Here are some simple steps you can take to make spring cleaning your office easy.

1. Clean your desk

The best approach to cleaning rooms in your office is to start at the top and work your way down. Therefore, begin with your desk. This primary workstation is where you spend most of your time and can become crowded easily, piling up with papers, stationery, and electronics.

This means it also can be a hotspot for germs, dust, and general unpleasantness. Therefore, decluttering and cleaning your desk is highly likely to benefit your mental and physical wellbeing.

Make sure to also re-organise your desk drawers. Be ruthless, get rid of anything you do not need, and make sure that you have a proper filing system for everything that you do. Once your desk space is clear and organised, you can clean it by wiping the surface down with a clean, damp microfiber rag, and replacing items one by one.

As you put the desk back together, think carefully about what needs to be kept close at hand and what can be stored or filed. Items you use frequently should maintain their space on the desktop, while other, lesser-used items can be stored or filed away. When disposing of paper materials, the best course of action is to be sure to shred sensitive documents and recycle the scraps.

2. Clean monitor and computer equipment

Especially if you spend all day at your desk – including your lunch break – your keyboard and other computer equipment are probably not the cleanest. To clean your computer equipment thoroughly:

Disconnect your keyboard from your computer or monitor. If you are using a laptop, then make sure it is turned off before you start.
Flip your keyboard or laptop upside down to get any initial crumbs, hair, and other debris out of the hard to reach areas.
Use the duster appliance on your vacuum cleaner or a can of compressed air to get rid of any remaining debris that is still lingering in between the keys.
Take an antibacterial wipe, cotton bud, or a piece of kitchen roll and dip it into some antiseptic disinfectant (which you can purchase at most supermarkets) and rub it between and along the keys of your keyboard. Make sure to use a light touch, as getting your electronics too damp is dangerous.
Use a microfiber cloth to clean up the remaining disinfectant and polish the keys.

Taking the computer clean-up one step further, you may also want to tidy your files on yourdevice, by decluttering your desktop and getting rid of old and unnecessary files. For extra security, it is also a good idea to back up your files to either cloud or external hard drive and change your passwords on important applications and devices.  

3. Clean kitchens, break rooms and bathrooms

Perhaps even more so than any other office space, kitchens, break rooms, and bathrooms must be kept in a clean and sanitary state. Particularly in communal buildings like offices, these spaces can be especially prone to the spread of harmful bacteria. So, be sure to clean equipment within them such as microwaves, coffee machines, kettles and fridges thoroughly, and wipe down any surfaces and appliances like sinks with a strong antibacterial cleaner. For a proper spring clean, you can also sort through cupboards and drawers in kitchens and break rooms and dispose of old or expired food and drinks, replacing the essentials.

4. Clean your floors

Cleaning both your carpet and hardwood floors can be difficult without the proper equipment but can go a long way toward making your office look and feel fresh. Luckily, we have written a whole blog post on the best way to clean different types of flooring in your office.

And if all of this feels like too much work to juggle alongside your regular workload, do not hesitate to get in touch with us by finding your nearest ServiceMaster Clean Contract Services business. With the proper tools for thorough office cleaning and over 60 years of experience as an industry leader in the commercial cleaning sector, ServiceMaster Clean Contract Services can provide your office with the care it deserves, at a time that suits you.

Call 0845 201 1184 to learn more or request a quote today.

 

Written by Tom Page, Digital Content Writer

Kinga Derenowska of ServiceMaster AAA has been awarded ‘Outstanding Employee’ at the 2022 Global Business Excellence Awards.

We are proud to congratulate Kinga Derenowska from ServiceMaster AAA on receiving the prestigious award for ‘Outstanding Employee’ at the recent Global Business Excellence Awards. The awards take place four times a year and are designed to commemorate feats of business excellence across the public, private, and charity sectors. To be awarded a Global Business Excellence Award, candidates have to prove that they are “working smarter than their competitors to create a business edge.” The ‘Outstanding Employee’ award is then awarded by virtue of a candidate’s “great potential and … significant impact on [their] business or its workforce.”

The Global Business Excellence Awards are then judged by a large panel of independent expert judges who select winners according to strict criteria for each category and sector. This includes considering a candidate’s financial results, innovation, customer, employee, investor and community benefits. Speaking of Kinga and ServiceMaster AAA following her win, the chairman of the judges said:

“Congratulations to Ms Kinga Derenowska for being an outstanding role model employee and making a significant contribution to the success of commercial cleaning company ServiceMaster AAA. On joining the company in 2017, she displayed impressive leadership qualities and within a year she won the company’s employee of the year award. When working from home, there was limited access to paperwork for the payroll, but she persevered and worked long hours to ensure staff were paid. Kinga is a star employee with a brilliant future ahead of her.”

Winning a Global Business Excellence Award is a very high-profile accolade for ServiceMaster AAA, and is a further testament to our professionalism, innovation, and standard of excellence, as the newest in a long line of notable accolades awarded to ServiceMaster AAA, including a win at the SME National Business Awards ‘Business Person of the Year for business owner Siva Kugathas. Once again, the ServiceMaster AAA team have proven that they are an exceptional team who are brilliant at what they do. We would like to wish Kinga and the ServiceMaster AAA team every continued success and would like to once again take this opportunity to congratulate Kinga on her well-deserved win.

If you are in Guildford, Bracknell, Heathrow, Slough, Woking, Luton, Watford, Canterbury, Dover, Colchester, Ipswich, York, Doncaster, or Lincolnshire and think you would benefit from a professional, experienced, and industry-renowned commercial contract cleaning service, get in touch with the ServiceMaster AAA team by calling 0800 047 1747 today.

All about ServiceMaster Clean Contract Services AAA’s ongoing work with YMCA DownsLink Group 

ServiceMaster Clean Contract Services AAA in Guildford is continuing its ongoing support of YMCA DownsLink Group by supporting its Room Sponsorship Scheme at Guildford Foyer.

 

The sponsorship will last for the length of a year and is part of the YMCA DownsLink Group’s supported accommodation project that provides a safe place to live for young people in a housing crisis.

ServiceMaster Clean Contract Services AAA has been working to provide our trademark quality cleaning services to the Guildford Foyer, along with some of YMCA DownsLink Group’s other locations for many years, and has developed a strong relationship with them during this time. As a result, ServiceMaster Clean Contract Services AAA’s manager Siva Kugathas and his team jumped at the chance to be able to support the YMCA. This comes as the next in the team’s growing string of charity and community support initiatives this year. This includes some other work for the YMCA DownsLink Group, such as their Membership Movement and Sleep Easy and Downs Link Challenge fundraisers – as well as some other charity initiatives like Run for the Trees. With this support for the Room Sponsorship scheme, we are proud to say that one of the rooms in the Foyer in Guildford is being named after ServiceMaster Clean!

We are very proud of our relationships and work with our clients as part of our place within local communities and look forward to working to bettering these communities for many more years to come. To find out more about how you can support the YMCA DownsLink Group yourself, please take a look at their website to learn about their corporate partnerships.

And if you think it might be time to outsource your premises cleaning to the professionals, find your nearest ServiceMaster Clean Contract Services business to learn more about our services today.

ServiceMaster Clean Contract Services Manchester is celebrating 30 years of top-quality commercial contract cleaning services.

30 years ago, Martin and Sarah Steinman purchased the ServiceMaster Contract Services franchise to provide cleaning services in the city centre and south areas of Manchester.

The ServiceMaster brand was already recognised and highly respected as a leading provider of cleaning related services throughout the USA. The brand has also now become well-established in the UK, which the Manchester team say has supported them and given them the confidence to succeed.

The company has, as a result, seen a lot of change in its three decades of business. When the Manchester business began in 1992 there was no minimum wage, no 28 days holiday entitlement nor was there a requirement for ISO accreditations. But right from the start, the company successfully grew, and rapidly won on four occasions the coveted “Award of Excellence” as the top ServiceMaster franchisee within the ServiceMaster brand in the UK. Additionally, the owners were quickly awarded the Franchisee of the Year Award by the Daily Express and HSBC bank.

In 2006 the company purchased the business license to operate in North Manchester which then enabled the company to concentrate and successfully provide services throughout the Greater Manchester area. ServiceMaster Clean Contract Services strives to provide a high quality of service. The professional and high-quality working standards, customer service and commitment to Manchester’s staff have been in place since the company began, have never wavered. Even in difficult periods like the financial recession in 2008, and more recently, throughout the COVID19 pandemic – ServiceMaster Clean Contract Services Manchester’s staff and customers can always be assured of their support, no matter what.

The company has successfully grown over the years, has ISO 9001, 14001 and 45001 accreditations. ServiceMaster Manchester has BICS certification, Safe Contractor and are proud supporters of the Real Living Wage.

Above all the success of ServiceMaster Manchester, what is outstanding has been the development of its people. The business remains a family concern run daily by CJ Commercial Director and Jason Hanrahan Operations Director. The whole team have a wealth of experience in sales, operations, admin, finance and HR. Not forgetting the many cleaning operatives who have supported ServiceMaster, many of which have over 10 years of service with the company.  Despite the importance of the cleaning industry becoming more widely acknowledged following the COVID19 pandemic, for such a feat to be achieved within the cleaning industry for as long as 3 decades is exceptional.

 

And the Contract Services Manchester client base speaks for itself. ServiceMaster Manchester provides and delivers cleaning services to over 200 sites throughout Manchester – including multiple well-known commercial businesses and schools..

CJ and the team at ServiceMaster Clean Contract Services Manchester say they “look to the future with excitement, we have the experience, we have the knowledge, we have the success, and in 2022 we have the opportunity. We look forward to the future and we enjoy the present – what a great position to be in!”

If you are looking for professional and regular commercial cleaning experience from an established and experienced industry professional, get in touch with ServiceMaster Clean Contract Services Manchester today.

Siva Kugathas, owner of ServiceMaster Clean Contract Services AAA has completed the 200 mile challenge for Run for the Trees for The National Forest

Run for the Trees certificate

Siva completed the challenge of running 200 miles in February and was also joined by, Roxana Nae who also ran 200 miles, Joshua Damm who ran 50 miles, Kinga Derenowska who ran 50 miles and Sathya Thuraisamy who also ran 50 miles.

Run for the Trees is a fun, personal challenge event for runners and walkers alike, to keep you active as the novelty of the new year begins to wear off. this challenge can be completed anywhere and leaves a positive footprint on the planet as the more miles we cover, the more trees will be planted.

The more miles run (or walked), the more trees planted, you can find out more about Run for the trees on their webpage.

They also held a team event on 18th Feb 2022 with 18 Managers and 6 children (who were family members). They were planning on walking around 100 miles on the day as team. However; storm Eunice had other ideas and for safety reasons the walk had to be cut short and the team walked just 12 miles.

Siva and his team often take part in charity events so we are sure we will be seeing more of their exploits soon.

If you are in the Guildford, Bracknell, Thames Valley, East Kent, Luton, Watford, Colchester, Ipswich, Humberside, Lincolnshire, Doncaster or York areas and are looking for a commercial cleaning company that goes Above and Beyond, get in touch with Siva today.

 

Dwayne Mac Innes, Sales Consultant for Leicester at ServiceMaster LNP Contract Services.

DwayneI emigrated from South Africa a year and half ago and have been with ServiceMaster for just over a year. It has been an amazing experience so far and I couldn’t have asked for a better start to my life in the UK. I am employed by a fantastic company and work with the most wonderful team of people.

Now all that’s left to do is get used to experiencing all 4 seasons in one day.

We understand that selecting or changing cleaning service providers can be a difficult and stressful task, but here at ServiceMaster, we do the hard work, so you can be rest assured knowing your site is being maintained to the highest standard.

We begin by conducting a professional on-site survey and understanding your needs. We then provide a no obligation free quotation, with a fully customisable task schedule.

Thereafter, when you are happy to proceed, our highly trained Operations Team will conduct on-site training with our cleaning staff to ensure they are fully aware of their duties and the tasks that need to be completed.

We service a variety of sites across our area of operation, such as Offices, Schools, Nurseries, Factories and Warehouses, as well as specialising in CQC standard cleaning at Dentists, Surgeries and Health centres.

We also specialise in deep cleans, mechanical floor cleaning, window cleaning, power washing and graffiti removal.

To complement our service, we offer an extensive range of sanitary, hygiene and consumable products.

If you would like to give us a call on 0116 2403757, and let us show you how we can streamline and enhance your daily cleaning requirements. Or get in touch today 

The owner of ServiceMaster AAA has been shortlisted for Leader of the Year in the 2022 European Cleaning and Hygiene Awards amongst a record number of entries.

Coming straight off the back of winning Business Person of the Year at the SME National Business Awards, Siva Kugathas of ServiceMaster Clean Contact Services AAA has been shortlisted for Leader of the Year in the 2022 European Clean and Hygiene Awards.  

The European Clean and Hygiene Awards are a pan-European event that is designed to recognise excellence within the cleaning and hygiene industry – a sector that has only become more important during the COVID-19 pandemic. Needs and demand for quality cleaning services have grown rapidly since March 2020. After the 2020 awards were postponed due to the COVID crisis, the upcoming awards will be the first to acknowledge the work of companies like ServiceMaster AAA during the pandemic. Entries for the fifth awards event opened in April 2021 and will be held this spring on 28th April 2022 at the Le Plaza Hotel in Brussels.

The awards were founded by ECJ (European Cleaning Journal and Environment Media Group) and champion a wide range of businesses in the cleaning sector. The ten different awards categories are judged by ECJ editor Michelle Marshall, industry expert Lynn Webster, EFCI president Juan Díez de los Ríos de San Juan, and industry expert Frank Veneman. To be nominated for the leadership award, entrants like Siva had to be put forward by an individual working with them within their organisation. Finalists then had to demonstrate excellent leadership skills that impact positively on their employees and business.  

Of the finalists, judge and ECJ editor Michelle Marshall said:

“We are delighted to be back for 2022 and with a record year for entries. It was an incredibly difficult job for our judges to narrow down to a shortlist but we feel our finalists really deserve recognition for their dedication and commitment to our industry over what has been a challenging few years on the frontline.

Siva’s leadership skills have seen his team through a difficult couple of years and ensured that ServiceMaster AAA remains a shining example of quality cleaning services. Siva’s contribution to the ServiceMaster Clean business can be no better exemplified by the growth he has achieved in his five years as a ServiceMaster franchisee. He purchased ServiceMaster Clean Contract Services Guildford in January 2017 with an annual turnover of around £111,000 and has grown his business year on year since. All whilst investing in further territories in Bracknell, Thames Valley, East Kent, Luton, Watford, Ipswich, Colchester, Humberside Lincolnshire and Doncaster.

In speaking to his team, it is immediately clear that Siva’s leadership motivates them all to better themselves and reach new heights. Sathya Thuraisamy, Operation Services Manager at ServiceMaster Clean Contract Services AAA, and member of Siva’s team says that Siva is an inspiration to his staff and that they all feel a great sense of pride to work with him; as part of such a great team:

What Siva has achieved through his accomplishments is exemplary. He gives us opportunities to improve ourselves and also motivates all to achieve new heights along with him.

Gauri Lather, Marketing Manager for ServiceMaster Clean Contact Services AAA also says Siva’s mentorship has been central to the journey and success of ServiceMaster AAA and its staff:

Siva’s competitive and kind nature has always inspired me. It has helped in my ongoing transformation and to gain a competitive edge – all while freeing me to focus on the core business. He is always focused on expanding our business by strengthening customer relationships and continuing to supply high standards of service to this key market. Overall, my, and my team’s journey at ServiceMaster wouldn’t have been this smooth if we didnt have Siva as our mentor.

We are delighted to congratulate Siva on yet another outstanding achievement and wish him the best of luck in April.

If you’d like to learn more about our award-winning business and the services we offer, you can find out here, or visit our blog for more updates on our services and successes.

Client Problem:

At the beginning of the Covid Pandemic the customer had parted ways with their cleaning contractor. When the team were looking to go back to Office working, they required a reliable, efficient & local cleaning company. Initially the client invited 3 companies to quote.

How we helped

We met with the client the same day to carry out a survey and discuss the clients needs.

Along with daily office cleaning, they required a deep clean of all areas, as the Office had been closed for over 12 months, this also included a full carpet clean.

We supplied a quotation the following day for all services.

The client swiftly accepted our quotation. One of the main reasons being we are a local company, with good references.

We then mobilised our team – carrying out the deep clean, and carpet clean prior to the contract going live.

Our services along the side of the regular schedule, includes a daily clean of all high touch points and we have also carried out an infection control clean for the client after a staff member tested positive for Covid.

The benefit

Our Field Service Supervisor carries out regular site visits, along with a monthly Service Review with the client either face to face or via teams – depending on requirements

6 months in the client is happy and will be looking to increase our services further when their second Office re-opens in 2022

 

If you would like to know more about how ServiceMaster Clean Deeland can help you with your commercial cleaning requirements, click here.

Though it is behind us now, 2021 was difficult for people and businesses worldwide. During these uncertain times, ServiceMaster Clean Contract Services have stayed committed to supporting our staff through the challenges of the last year. Behind every successful franchise network is a team of staff who work tirelessly to make sure that our services are the best that they can possibly be. Working to maintain a successful network means working hard to make sure to cultivate a positive environment and improve staff satisfaction levels and retention. We pride ourselves in our ability to do this, even in an industry like contract cleaning services where this is usually difficult.

It doesn’t take much, and can just be in the little things. For example, before Christmas last year, ServiceMaster Clean Contract Services Swansea continued its annual tradition of hand delivering a box of chocolates to each of its 250 staff members at their place of work. This was a small token of appreciation for its staff for their work throughout the year, and to wish them a Merry Christmas. However, due to the pandemic and Swansea’s ever-growing staff, the team decided to go the extra mile and do things a little differently and sent every member of staff a ServiceMaster branded chocolate bar in the post. But that wasn’t all, just like Roald Dahl’s Charlie and the Chocolate Factory, a select number of these chocolates had a winning raffle ticket inside that had a combined value of over £450.00! The lucky member of staff just had to call into the office and quote the code on the ticket.

One of the winners decided to spend her winnings on extra physio for her grandson, another decided to finish off her Christmas shopping, and another waited for her son to arrive home before opening the chocolate (as he is a Charlie in the Chocolate Factory Fan) and was delighted to find a winning ticket.

The top winner was Carly Morris who works in a Sports Centre and a Doctor Surgery in Neath, and she was kind enough to send the below photo.

ServiceMaster Clean Contract Services Swansea’s staff were overjoyed by this gesture, and the branch are looking forward to doing the same in December of this year.

Our staff are at the heart of our franchises, and they have worked tirelessly to ensure that the work we do is carried out safely and to a high standard in spite of changing and often challenging working conditions posed by the pandemic.

If you’d like to learn more about ServiceMaster Clean Contract Services Swansea and the services we offer, you can find out more here or call on 01792 323238. If you want to find your local ServiceMaster Clean Contract Services, you can find your nearest franchise here.

Written by Tom Page

ServiceMaster Clean Contract Services have seen great success during the last year – particularly in combatting the COVID-19 pandemic. Here is How we supported our clients throughout 2021.

The last year has been difficult for people and businesses across the globe, but ServiceMaster Clean Contract Services has proven repeatedly our resolve and ability to persevere through the challenges of the last year. For ServiceMaster Clean Contract Services, 2020 and 2021 were actually two years of multiple success stories, primarily through our notable ability to adapt and offer quality support to our customers during the pandemic.

Many of our Contract Services clients needed to close for periods of the pandemic, whilst others had to reduce services significantly due to a dwindling workforce. But for many people and businesses, cleaning has never before been so high on the list of priorities in the way it became during the pandemic. Though it may well have been an undervalued sector prior to COVID-19, people are now paying much more attention to keeping premises clean and maintaining good hygiene. ServiceMaster Clean Contract Services has risen to the challenges brought by the changing requirements and demand exceptionally well.

The healthcare sector has been heavily impacted by COVID-19, and as such, had a greater reliance of getting the highest of cleaning standards. ServiceMaster Clean Contract Services were already highly experienced in managing CQC cleaning for healthcare sector clients and this experience was put to good use by many of our excellent franchisees. As many healthcare clients such as healthcare centres and surgeries remained open throughout lockdowns, ServiceMaster Clean made use of our existing knowledge and the deep cleaning practices that were already in place prior to COVID-19.

We were also able to remain flexible and was able to adapt to whatever (sometimes daily) challenges arose due to the often frequent changes in government guidelines. To keep up with regular procedural changes, utilising our effective communication skills were imperative. This primarily included liaising with clients, other organisations like Public Health England, infection control specialists at each surgery, and local NHS contacts to ensure the guidelines were met and the client’s premises were cleaned to the required standards. Over the course of the pandemic, requirements changed and following exceptionally good feedback from existing clients, we because a first choice for vaccination centres as they opened. The first was a South London GP Trust who were in the process of setting up a vaccination centre and had been impressed ServiceMaster Clean Contract Services. The first meeting for this vaccination centre was in the run up to Christmas 2020, this was quickly followed by a call from Alliance for Better Care, to provide cleaning services for one vaccination centre initially, then a further two. A Vaccine Centre Coordinator who worked closely with us said, “I would definitely recommend ServiceMaster, they have been helpful, prompt, reliable, and provided a high level of cleaning, we have come to rely on them and are forever grateful they have accommodated all our needs even with the constant changes of the vaccination programme. They are a pleasure to work with.” 

As well as an excellent couple of years, we anticipate a successful 2022 and a further increase in demand for professional commercial cleaning as restrictions ease. Although this is a little difficult to predict, the measures put in place in providing regular service, and the relationships that our operations teams have with their clients, will allow ServiceMaster Clean Contract Services to continue to adapt quickly to any changes or additional requirements from both our new and existing clients.

On top of the adaption to services, consistent service level provision and meeting customer service requirements, ServiceMaster Clean Contract Services have also had several of our most successful franchises purchase new territories so that they can expand their client bases further. All in all, the future is also looking squeaky clean for ServiceMaster Clean Contract Services.

The owner of ServiceMaster AAA has won Business Person of the Year Award at the fourth annual SME National Business Awards.

Last Friday 3rd December marked the fourth annual SME National Business Awards. Taking place at Wembley stadium, the ceremony celebrates the innovation and successes of small and medium enterprises – or SMEs. These are businesses (like ServiceMaster) whose personnel numbers equal 250 employees or less.

The awards are open to any successful business in the UK, which are then judged on 18 categories by up to 4 of a national panel of 30 judges, who are all top business people within their chosen area. The team behind the ceremony cite their awards as a “credible opportunity to support and share in our vision to raise the profile of industrious, hardworking and enterprising SME’s nationally,” and “a sought after accolade of achievement, a veritable endorsement of success in business which offers exceptional marketing and PR opportunities as well increasing your credibility and standing in the eyes of your peers and your customers.”

Therefore, we are thrilled to congratulate our very own Siva Kugathas of ServiceMaster AAA, on winning the highest Gold Award for Business Person of the Year. This award recognises a business person or entrepreneur who shows outstanding initiative, boldness, imagination, and management practices in their chosen enterprise.

Siva purchased ServiceMaster Guildford in January 2017 with an annual turnover of around £111,000 and grown his business to around £1,526,000 in 2020 while investing in a further 4 territories. He is also well on track to achieving his £1 million projected growth this year and has invested in a further 5 territories recently, with a plan to achieve £10 million in the next 5 years. It was these successes that Siva and his team were celebrating at their annual conference in Greece at the time of the awards, Siva’s son collected the award in his place, so he says, they had the joint experience of winning the award at Wembley, and reflecting on a great business year on a well-earned trip overseas. Siva says that he attributes the successes of his franchises to the strength of his team, and would like to dedicate this award to them. As well as this, he says that the award has galvanized both himself and his team, and that they are motivated to make 2022 and even better year than 2021.

Once again, we would like to offer Siva our congratulations, and wish he and his team continued success for the year to come.

If you’d like to learn more about our award winning business and the services we offer, you can find your nearest ServiceMaster Clean franchise here, or visit our blog for more updates on our services and successes.

Client Problem:

This company had their own in-house cleaners for many years. The in-house cleaners could no longer work for them so the company needed to find an alternative solution before they were left without a cleaner.

They discovered we were locally based in Bradford and had checked our positive Google Reviews, then got in touch.

How we helped

Initially we spent time with the customer to identify their specific needs and their requirements. We then carried out a full survey of their premises.

After the detailed survey, we spent time designing detailed Cleaning Schedules for the Offices, Toilets and Kitchen Areas. The Cleaning Schedules were then emailed to the prospective customer, followed up with a detailed quotation.

During the initial survey we advised that if we were successful with our quote, we would provide a full risk assessment before commencement of contract including provision of cleaning materials and equipment and detailed site documents.

The key benefit of using our business is our commitment to high quality of service, we have a network of excellent cleaners in the Bradford region and our business had been established for 25 years.

The benefit

We were able to start promptly, in fact within just two weeks of being awarded the contract. We are also able to supply washroom consumables such as paper towels, soap and toilet rolls, making it easier for the client.

The client will receive regular communication, quality control audits and supervisory checking

To find out more about how ServiceMaster Clean Contract Services Bradford can help you with your Daily Office Cleaning, get in touch today 

Client Problem:

The client was not satisfied with their existing cleaning service provider and had notified them that they would not be discontinuing using their service

The service provider subsequently ended their services abruptly without providing notice

The client required a new cleaning service provider and cover cleaning in the interim to tide them over until a new contract was finalised

How we helped

We received the initial enquiry and made contact immediately and scheduled a meeting that was most accommodating for the client.

The initial meeting involved discussing the clients’ needs and conducting a survey.

Our first priority was to arrange cover cleaning on short notice to solve the immediate problem of no cleaning being undertaken. The ad hoc service was to run from a Monday to Friday, initially, with the view of moving to 7 days a week.

Next a task schedule was compiled and proposed to the client. The client was extremely happy with the task schedule, which he compared to a menu, being able to add or subtract cleaning requirements as necessary. The client did obtain 2 other quotations, but was most impressed with our approach to the scheduled cleaning, and therefore, awarded us the contract.

Our aim is to help all of our existing clients and new clients to stay open or reopen as smoothly, as efficiently and as safely as possible.

The benefit

The client has follow-ups on a regular basis

The client is impressed and extremely happy with the level of service

The client added additional areas to be serviced, and intends to add more areas in the near future.

Find out more about how we can help you with your Daily Office Cleaning, get in touch today 

The Marion E Wade Award (Franchisee of the Year) is the most prestigious award ServiceMaster presents and is the pinnacle of achievement for a franchise within the company.

The award was given to Kevin this year as him and his team displayed the highest achievement in pursuit of excellence and professional management in the ServiceMaster tradition.

Kevin has been trading as ServiceMaster Clean Contract Services Mercia since November 2008 and has grown to become a multi-million-pound business in that time, purchasing new local territories along the way.

The business cleans over 140 offices, medical centres, schools and warehouses across the East and West Midlands and employs over 300 cleaning staff to complete these regular jobs.

Kevin said –  “We are particularly proud to receive this award in 2021 when we have all faced very difficult challenges due the Covid -19 pandemic. Our management team and all their support workers have really stepped up to the mark this year. It is due to their efforts and dedication that we have been able to not only service our loyal customer base but also grow our business in this difficult business climate”.

Guy Strang, ServiceMaster Clean Contract Services Brand Manager added,

“Kevin is a model franchisee that is always looking to improve and expand his business in any way he can. I’d like to personally congratulate Kevin on winning the Marion E Wade Award and look forward to seeing what the future holds for him and his business.”

The Avril Bannister award, was set up in memory of a dear colleague, is awarded annually to an employee who exemplifies their high levels of commitment and service.

We are delighted to announce Hannah Ross, Communal Operations Manager is the winner of the Avril Bannister Award for 2020.

The Avril Bannister Award 2020

The runner up was Colin Barrett, Field Service Foreman.

Congratulations to both Hannah and Colin on their achievements.

If you would like to know more about ServiceMaster Clean Newbury, click here.

ServiceMaster Clean Contract Services AAA (Owned by Siva Kugathas) are a commercial cleaning company based in the South of England, Siva and his team have always been dedicated to the ServiceMaster ethos of going ‘Above and Beyond’ in all that they do.

Siva purchased a fairly small cleaning company back in January 2017. Since that time, Siva has grown that initial business by being totally committed to providing exceptional commercial cleaning services and going Above & Beyond to meet his client’s expectations. Following his success with the first business, Siva expanded his operation to a further two territories; Bracknell in 2018 and Thames Valley in 2019. Then having established himself firmly in these areas and having grown the team further, invested in two more areas; Luton & Watford in 2020 despite COVID-19, these were subsequently followed by the acquisition of Ipswich and Colchester and an existing business in East Kent.

In recognition of the dedication to the ServiceMaster Brand, continued efforts, sustained growth, customer service levels and excellent employer status, Siva and ServiceMaster Clean Contract Services AAA won not one award but eight awards at the recent ServiceMaster awards event. These were: North Star Growth Awards for Growth of more than £300k in 1 year and more than £1m in 5 years, The Customer Service Award for gaining an outstanding NPS score, three People Awards, where employees Anna Derenowska, Kinga Derenowska and Zanetta, were all recognised for their outstanding efforts going Above & Beyond. The Invest Award for giving back to the community and The Award of Excellence, for exemplifying the pursuit of excellence in the ServiceMaster Tradition.

Siva commented “To pick up eight awards is amazing, I feel incredibly proud to be recognised by ServiceMaster for our commitment to going ‘Above & Beyond’ in all that we do. I always strive to be the best in what I do and these awards are validation of this.

Guy Strang, ServiceMaster Clean Contract Services Brand Manager added “Siva and his team are committed to providing exceptional customer service and giving back to the local community. Siva prides himself on being an exceptional place to work, and fully embodies the ServiceMaster Ethos of Going Above & Beyond. All seven awards are very well deserved and I am sure there will be more to come, well done.”

If you are in the Guildford, Bracknell, Thames Valley, East Kent, Luton, Watford, Colchester or Ipswich areas and are looking for a commercial cleaning company that goes Above and Beyond, get in touch with Siva today.