ServiceMaster AAA wins four prestigious awards at the International Brilliance Awards 2024.  

ServiceMaster Clean AAA is kicking off 2024 with a bang.

Continuing their winning streak after winning two awards at the BFA HSBC British Franchise Awards,  being made a three-time finalist in the Customer Centricity World Series, and winning big at the UK Business Awards 2023, ServiceMaster Clean AAA has won a total of four awards at the International Brilliance Awards 2024.



About the International Brilliance Awards 2024

The International Brilliance Awards 2024 brought together industry leaders, professionals, and award-winning individuals for an evening of celebration and inspiration.

ServiceMaster Clean AAA and its owner, Siva Kugathas, won four awards categories, making this the fourth year in a row that they have won big at the event.

But what, pray tell, did they win?



The Awards Won

Entrepreneur of the Year – Brilliance Award

This marked Siva as an entrepreneur exemplifying drive, determination and exceptional abilities in creating and administering a successful business, evidenced by his proven record of leadership, ingenuity, tenacity and success.


CEO of the Year – Silver Award

As CEO of the Year, Siva consistently demonstrated clarity of vision, judgment and motivational skills to transform and empower his business.

This award recognises the ability to bring about real change for the better at a company level, in the industry as a whole and in the lives of employees.

Judges also considered entire track records, with extra attention to accomplishments since January 2017.

Having only just hit the ground running when taking over ServiceMaster Clean Contract Services Guildford in January 2017, Siva has turned his single territory operation into a 14-territory empire in this time, going from strength to strength in both business and community support.


Brilliance in Customer Services – Gold Award

This award recognises businesses constantly striving to exceed customer expectations with industry-leading service standards and innovation around customer experience.

Judges also examined how ServiceMaster Clean AAA measured customer satisfaction through NPS, our TellServiceMaster system.

As well as the effectiveness of complaint handling and how customer service improves their commercial performance.


Brand Brilliance (Small to Medium) – Silver Award

The Brand Brilliance Award was selected after heavy deliberation.

The winners are the star entries encompassing the best Business Brilliance over the year.

This award demonstrates consistent growth, strong financial performance, and Brand recognition.

Judges searched for exceptional delivery, site engagement and functionality, security, innovation and ethical practice.

They also examined how staff were engaged and developed, how strategic vision is led, managed and implemented, and evidence of a plan for sustained growth.


Want an award-winning cleaning service?

If you would benefit from cleaning services from a multi-award-winning business, call the AAA team today on 0800 047 1747.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

Siva Kugathas from ServiceMaster Clean AAA has been named Leader of the Year.

Just weeks after winning two awards at the BFA HSBC British Franchise Awards and being made a three-time finalist in the Customer Centricity World Series, Siva Kugathas from ServiceMaster Clean AAA has won a prestigious leadership award.

Siva was awarded the Leader of the Year at the UK Business Awards 2023.


The UK Business Awards ’23 

The awards feature 20 categories designed to capture vital aspects of business in the UK.

Siva was nominated for his employee mentorship schemes and his dedication to his team.

The GOLD Leader of the Year award was the highlight of the night and celebrates exceptional leadership as a vital component of commercial success and celebrates the leadership of an inspiring, guiding and reassuring mentor – all of which Siva is in spades!

Award judge and Training Director for First Impression Training, Marie Cross, said of Siva and his accomplishment:

“Having chatted with him at the end of the day, and having heard his back-story (what a fascinating guy!), I’d like to give an extra high-five to Siva Kugathas of ServiceMaster Clean, who won GOLD for Leader of the Year.

What a total inspiration you are Siva, especially to other young, up & coming entrepreneurs who can learn so much from your incredible story of success!”

Siva joined ServiceMaster Clean in 2017 from a background in franchise business management and has grown a single unit in Guildford with 17 staff to a 14-territory empire with over 900 employees.


ServiceMaster Clean AAA’s Employee Experience Strategy

By introducing a rewards scheme and emphasis on team building, Siva has reduced staff turnover and has recruited over 150 new employees this year.

Through the mentorship scheme, senior-level staff have achieved prestigious accountancy, bookkeeping, admin and secretarial skills, and executive leadership qualifications.

Two of these included staff who received qualifications from Oxford University.

The mentorship of Siva’s staff has seen excellent results at all levels of his business.

Staff who initially began with us as cleaners have found ServiceMaster Clean AAA a great place to work and develop.

For example, all regional managers promoted or appointed this year have progressed internally from cleaning or area supervisor roles.

Over half of Siva’s sixteen area manager positions were promoted from cleaners – evidencing the success of his ability to mentor and support staff from an entry-level role to a role with more responsibility.

This is all highly unusual in the cleaning industry, not only because, often, cleaners do not progress within a company – usually due to the lack of internal structure to support their growth – but they also tend not to stay in any one company for too long.

Siva has created a stable workplace environment where his staff are happy to come to work and stay with the business for a long time, as they know that they are valued and will be supported should they aspire to develop their skills.


Want to benefit from an award-winning cleaning service?

If you are in Guildford, Bracknell, Heathrow, Slough, Woking, Luton, Watford, Canterbury, Dover, Colchester, Ipswich, York, Doncaster, or Lincolnshire and would like to benefit from a cleaning service from a multi-award-winning business as a client or employee, call Siva and his team today on 0800 047 1747.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

We’re spreading the love this Valentine’s Day.

Happy Valentine’s Day from ServiceMaster Clean Contract Services!

No matter your business, the love of clean premises is universal.

Whether you’re an office, housing association, car showroom, education or medical facility, keeping your commercial property spotless is how you show you care.

Not just about your customers and patrons but your staff and your image.

Quality cleaning is often an invisible but essential tool. When it’s there, it can go unnoticed, but when it’s absent, it’s more than apparent.

That’s why we’re sharing the love this Valentine’s Day and giving flowers to our brand and industry.

As one of the UK’s top commercial cleaning providers, our franchisees up and down the country care about the territories they serve.

And as local businesses backed by a multinational brand, they are equipped with the best training, expertise, and equipment to deliver the highest standard of cleaning every time.

What we love about ServiceMaster Clean Contract Services

We spoke to some of our franchisees, to see what they love about their businesses.

CJ Micallef, from ServiceMaster Clean Contract Services Manchester and recent winner of a Great British Franchisee Award, says what she loves about her business is:

“I love ServiceMaster Manchester because of what my team achieves daily for our customers and colleagues,” she says.

“We are expert problem solvers that go above and beyond for our customers.

In an industry notorious for its problems, we demonstrate through our service delivery that no issue is too big to overcome and that with every challenge there is an opportunity for all.”

I love that our customers trust and value what we say and do. Which is a testament to our longevity within the commercial contract cleaning market.”

Great British Entrepreneur, Siva Kugathas, from ServiceMaster Clean Contract Services AAA says what he loves about his business is the flexibility and the community of our franchise network, and the support he gets from being part of that community.

Show your premises some love

At ServiceMaster Clean Contract Services, we love what we do and work closely with clients in a range of commercial industries through regular audits that enable us to go above and beyond in the service we deliver.

Show your premises some love this Valentine’s Day by joining forces with the local experts at your nearest ServiceMaster Clean Contract Services business.

Call 0845 201 1184 to see how our teams can help you today.

How business success led to an overseas Christmas for ServiceMaster AAA.

2022 was a year of success for the owner of ServiceMaster Clean Contract Services AAA Siva Kugathas.

From winning and judging awards – including being crowned a Great British Entrepreneur and cleaning up at ServiceMaster Live – to taking part in multiple initiatives to support the local community, there’s been no shortage of activity for Siva and his team.

So, a trip abroad to commemorate the holidays certainly didn’t go amiss!

As part of a Christmas Conference and to celebrate all of the various successes and say thank you for all of their hard work, Siva took his senior leadership team to Antalya in Turkey last month.

The conference

When the team arrived in Turkey, it was time for a traditional dress evening full of celebration and anticipation for the conference, which Siva says created great excitement with guests at the hotel.

The next day, Siva shared 2022 results and unveiled plans & strategies for 2023.

This also involved a session on retaining and growing customers, followed by an evening Awards session, meal and drinks to celebrate and thank those who went above and beyond for ServiceMaster AAA in 2022.

The trip was tied off the next day with a full day to explore Antalya and a final evening meal, after which the team danced the night away before their flight home the next day.

The impact

Now back from Turkey, Siva says that he wanted to take his team overseas as an opportunity to bring everyone together.

With a vast territory covering many different areas in the country and staff based in separate offices nationwide, Siva says his goal with the conference was partly to bring the team together and get them working as a unit.

He says it was great to see his staff in a different environment, which enabled him to see how he can support them in a work setting and reward them for their hard work this year.

He adds that the trip was great fun and that it was lovely that everyone got to share an experience, socialise and get together, which, with such a vast team, doesn’t happen very often!

Could you benefit from a professional cleaning service?

No matter your business, proper cleaning is a top priority but it’s not always easy.

ServiceMaster AAA provides bespoke and expert cleaning services in many areas of the UK and guarantees to go above and beyond your expectations.

Backed by an industry leader with over 60 years of experience, they benefit from the latest expertise, technology and products, exclusive to ServiceMaster: the surefire way to keep your premises looking their best.

If you’re in…

  • Guildford
  • Bracknell
  • Heathrow
  • Slough
  • Woking
  • Luton
  • Watford
  • Canterbury
  • Dover
  • Colchester
  • Ipswich
  • York
  • Doncaster
  • Lincolnshire

Or any surrounding areas, contact Siva and his teams on 0800 047 1747 to request a quote on their expert services today.

Or nationwide, find your nearest ServiceMaster Clean Contract Services business to see how your local experts can help.

The team at ServiceMaster Clean Contract Services Guildford, Bracknell, Thames Valley, East Kent, Colchester and Ipswich are at it again. Giving back and supporting those in difficult situations has been something important to Siva Kugathas (owner of ServiceMaster Clean Contract Services Guildford, Bracknell, Thames Valley, East Kent, Colchester and Ipswich) since he started his business. Siva and his team often take part in events to help raise money and support for charities he feels passionate about.

This time, they plan to take on the 16-mile YMCA DownsLink Challenge.

The challenge takes place on Saturday 17th July 2021 and participants walk the the 16-mile DownsLink from Horsham to Shoreham-by-Sea in support of YMCA DownsLink. YMCA DownsLink help put young people experiencing homelessness back on the path to independence.

You can find out more about the challenge or even sign up yourself here.

If you are in the Guildford, Bracknell, Thames Valley, East Kent, Colchester or Ipswich areas and are looking for a commercial cleaning company that goes Above and Beyond, get in touch with Siva today.

 

Siva Kugathas was new to the world of commercial cleaning when he purchased a fairly small cleaning company back in January 2017. Since that time, Siva has grown that initial business by being totally committed to providing exceptional commercial cleaning services and going above and beyond to meet his client’s expectations.

A testament to the exceptional services that Siva and his team provide are the abundance of awards he has received over recent years including the ‘Transformation’ award from the HSBC BFA awards in 2020, Brand Brilliance awards and local Guildford business awards, where he first started.

Siva came from a franchise background and was always very commercial minded. From the outset, Siva started to build a good team around him, a team that would share his customer orientated ethos. Having taken his first Guildford territory from a small but good business to a great business, Siva expanded his business to a further two territories; Bracknell in 2018 and Thames Valley in 2019. Siva established himself firmly in these areas and having grown the team further, invested in two more areas; Luton & Watford in 2020 despite COVID-19.

This year, Siva has not only expanded his business into Ipswich and Colchester, he has also made the decision to invest in and buy existing business ServiceMaster Clean Contract Services East Kent from previous owner Martin Renny who had owned the business for over 35 years.

Siva plans on working with the existing employees in East Kent and growing the team to be able to provide his high level of service to businesses, educational establishments, healthcare providers and other commercial premises throughout the East Kent area and his team will grow to ensure the same great commercial cleaning service can also be provided throughout the Ipswich and Colchester areas too.

“We are very excited about sharing our experience of providing Above and Beyond service to our new clients in the Colchester, Ipswich and East Kent areas. Working with our new clients and we will roll out our Customer Mania ethos to current and future employees in these areas so they are ready to deliver Above and Beyond service to each and every one of our Clients. Our Award winning team are ready and enthusiastic to train and pass on their experience to the new team and, the whole team are looking forward to building long lasting relationships”. Said Siva Kugathas,

Managing Director of ServiceMaster Clean Contract Services Guildford, Bracknell, Thames Valley, Luton, Watford, East Kent, Colchester and Ipswich.

“Siva’s success really comes down to his commitment to provide customer service above and beyond what is expected. He has built a very strong team that he values and together they support the rest of the business, all the way to the cleaning operatives. Siva has built a very good business and a loyal and happy client base and we are sure he will continue to do so in his new areas of operation”, added Guy Strang, ServiceMaster Clean Contract Services Brand Manager.

If you are not completely happy with your current commercial cleaning provider or perhaps are looking to outsource for the first time, find your local ServiceMaster Clean Contract Services here.

If you are in the Guildford, Bracknell, Thames Valley, East Kent, Colchester or Ipswich areas and are looking for a commercial cleaning company that goes Above and Beyond, get in touch with Siva today.

 

Siva Kugathas, owner of ServiceMaster Clean Contract Services Guildford goes Above & Beyond again.

Siva is owner of one of the fastest growing ServiceMaster Clean Contract Services businesses in the UK and despite the time and effort Siva puts in to providing exceptional service to his clients, he always finds time to give back to the local community and charities.

During the month of February Siva has completed a 100 mile walk/run in aid of Refuge. Not only did he achieve this, he did it whilst recovering from COVID-19. The event took place straight after Siva was ill with COVID-19, which made it far more of a challenge than planned. Despite all of the odds, Siva managed to complete the walk/run for the event. It was very tough to start with, as Siva’s fitness was very poor following the bout of COVID-19. He was forced to take breaks every half a mile, as breathing was struggle due to the effect of COVID-19 on his lungs, but Siva persevered, knowing it was for a good cause.

“I signed up to this challenge before feeling unwell but wanted to meet my commitment to Refuge. It is a vital charity and supports people when they need support the most. I am in a fortunate position and I want to support people who need help and support. I have experienced what it is like to be a refugee myself as a school age child during a war in Sri Lanka and understand the challenges of needing a safe place” said Siva.

Refuge has been running since 1971, and has led campaigns against domestic abuse. They have grown to become the country’s largest single provider of specialist domestic and gender-based violence services. Now supporting over 7,000 women and children on any given day.

Siva also added, “I am proud to have been involved with this event, and at ServiceMaster Clean Contract Services Guildford we are always looking to closely work with local charities and support them in any way we can”.

If you are looking for a company that goes Above & Beyond to help your with your commercial cleaning requirements, get in touch with Siva and ServiceMaster Clean Contract Services for a free no-obligation quotation today.

The last couple of months have been tough for many local businesses and services as they were forced to temporarily close in March when lockdown was put in place; but some had to remain open. Schools, GP surgeries and some businesses all had to remain open to provide vital services. Staying open to provide these valuable services also created its own challenges, keeping staff, patients and pupils safe had new hurdles to overcome.

ServiceMaster Clean Contract Services Guildford (Owned by Siva Kugathas) provide daily and weekly cleaning for lots of local businesses, schools, nurseries and healthcare providers all year round; and as their client’s needs changed, they were able to adapt working patterns to ensure that their cleaning staff could meet the increased demand on some of their client’s sites to ensure that they could continue to operate safely.

Not only have ServiceMaster Guildford managed to meet the changing needs of their existing clients but, Siva and his team were more than equipped to help new clients that needed additional cleaning support during the crisis to help them to stay open safely. Suitable PPE (Personal Protective Equipment) was provided for all of the cleaning staff that kept working to help keep both them and their clients safe. All ServiceMaster Guildford staff received and continue to receive regular communication to ensure they are up to date with changing requirements.

It has long been ServiceMaster Guildfords aim to establish a long-term relationship with their clients in which they play a key role in enhancing the image, cleanliness and hygiene of their clients premises.

In 2018 ServiceMaster Guildford invested in EShield technology, a disinfection system using electrostatic sprayers. They were the first approved users of the patented EShield technology in the UK, and this technology has enabled them to also provide COVID-19 sanitisation within 24 hours of a call from their client. ServiceMaster Guildford have sanitised offices and factories that had had positive COVID-19 cases, enabling them to reopen their premises to resume their services as soon as possible. The requirements for general deep cleans and sanitisation is also increasing as more businesses and services are allowed to open.

Siva’s priority is to go above and beyond to provide exceptional customer service, he is working with all of his clients to help them to continue to operate by implementing new or reviewing current cleaning processes to help make it safe for all.

Siva Kugathas the business owner of ServiceMaster Clean Contract Services Guildford will be sleeping outdoors again this year on the 20th March 2020 for the YMCA Sleep Easy 2020. Siva is raising money to support the YMCA for the work that they do for young homeless people.

You can help Siva raise money for this great cause by donating directly to their fundraising page – https://www.justgiving.com/Siva-Kugathas?utm_source=Sharethis&utm_medium=fundraisingpage&utm_content=Siva-Kugathas&utm_campaign=pfp-email&utm_term=YdaA53wnB.

JustGiving sends your donation straight to YMCA DownsLink Group so that they can put your generosity to good use!

Thank you for your support!

All of the team at ServiceMaster Clean Contract Services Guildford, are delighted that one of our clients – YMCA Guildford Foyer has been nominated for an award at the YMCA Youth Matters awards.

Just over 3 years ago YMCA Guildford was registered as a welcome centre for Unaccompanied Asylum Seeking Children (UASC). Due to local authority cuts the welcome centre service was cut. However YMCA Guildford were determined to maintain their services and put to use the expertise developed in that time to support newly arrived UASC within a supported housing environment.

The award they have been nominated for is the Diversity Award 2019 

Read more here: https://www.ymca.org.uk/about/awards/diversity-award-2019#1553519934929-884973d6-8108aea4-3752

We’d love to help the team atYMCA Guildford Foyer get the votes they need to get shortlisted and get the awesome young people they work with to the event and we’d love it if you could help too.

One of our franchisees, Siva Kugathas, who runs ServiceMaster Clean Contract Services Guildford slept on the streets to support YMCA!

Siva YMCA

YMCA DownsLink Group hosted their annual Sleep Easy Event at Guildford Castle, which had around 31 people sleeping outdoors on the night of Friday 22nd March.

Siva was one of the dedicated men and women that decided to support this fantastic cause and decided to donate a whopping £1000 to the event and YMCA.

“It was very tough having to sleep just the one night outside, but homeless people sleep every night on the street. I knew I would go home the next day, but those who sleep on the streets don’t have that facility. It made me think deeper.” commented Siva

Sleep Easy has taken place in five locations so far across YMCA DownsLink Groups area, and to date, they have raised more than £42,000! The money raised goes towards helping young people that are currently living homeless, for multiple different reasons.

Donations can still be made online to this great cause at bit.ly/SleepEasy19.

Siva also added, “I am proud to have been involved with this event, and at ServiceMaster Clean Contract Services Guildford we are always looking to closely work with local charities and support them in any way we can”.

ServiceMaster Clean Contract Services Guildford are please to be able to help with this worthwhile cause.

Trincomalee R.K.M Sri Koneswara Hindu College
Old Students Association
United Kingdom

Trincomalee R.K.M Sri Koneswara Hindu College

We would like to express our gratitude for your generous donation of GBP 500.00 towards our charitable causes. Your donation was used to renovate 2 wells in Seethanan Veli village in the Eastern outskirts of Trincomalee District. A community of 100 families were struggling without clean water for drinking and general purpose and your donation helped us in rectifying that.

On behalf of both Hindu OSA UK & Seethanan Veli community, I would like to thank you and hope that you will continue to support our cause in the future.

Fraternally,

Ilancheliyan (Cheliyan)
Secretary

Following a fantastic year, ServiceMaster Clean Contract Services Guildford took the Management team for a social event to show thanks to the team and further build team spirt.

The fixture was Guildford Flames vs Coventry Blaze on Sat 12th Jan 2019

It was a great event and a good opportunity to stop talking all things Office Cleaning and get behind one of the local teams here in Guildford, sadly Guildford lost on this occasion but ServiceMaster Clean Contract Services Guildford will be back to show support soon.

 

The Managing Director Siva Kugathas over at ServiceMaster Clean Contract Services Guildford & Thames Valley joined in with the nation hosting a Macmillan coffee morning for the staff in his team and other staff within his office building.

There were fun little games like “Place The Cherry on The Gateau” and guess the weight of the cake, along with more cake and coffee than a supermarket, it ended up being a fun morning, with some full stomachs!

Siva, the management team, some friends and the ServiceMaster Clean Contract Services brand manager, Guy Strang raised the grand total of £300.22.

I’m sure this is something they will do next year and after hearing how much fun the team had, and how much money was raised other ServiceMaster Clean Contract Services teams around the country will do the same next year also.

ServiceMaster Clean Contract Services Guildford has another podcast on Eagle Radio, have a listen to find out what Guy Strang – Brand Manager for ServiceMaster Clean Contract Services has to say about us and the Contract Services network.

Click the logo to listen to the Podcast.

Eagle Radio pod cast

ServiceMaster Clean Guildford, is a franchise of ServiceMaster, owned and managed by Siva Kugathas for just the last 18 months, the business continues to go from strength to strength.

ServiceMaster Clean Guildford provides commercial cleaning services for doctor surgeries, veterinary practices, car showrooms, sport stadiums, offices, factories and schools throughout Guildford, Woking and Farnham.

Siva collected Rookie of the Year, Sales Growth and his employee Kinga Derenowska picked up Employee of the Year at the Summer Summit conference for ServiceMaster limited held in June of this year.

“To pick up these three awards despite only being in business a short length of time is fantastic. I am thrilled, we all are.” Commented Siva

“I chose to nominate Kinga for Employee of the Year as this year she really has gone above and beyond. Kinga started as an office admin worker and her main responsibility was doing Payroll and Accounts. She was not responsible for recruitment or any other operational duties. However, she saw that I needed help and took it upon herself to help during her own spare time.

“We grew from 17 employees on payroll when I took over the business to 79 in just 11 months and Kinga has always been on hand wherever needed in the business. I truly believe CS Guildford wouldn’t have grown this much so soon, without the commitment and help from Kinga” Finished Siva

Picking up one award is an achievement, but to collect three in the first year of business is outstanding.

Siva Kugathas (43), of Sutton, spent 20 years working in senior franchise roles, for both Pizza Hut and KFC in both the UK and Europe before choosing to invest in the Guildford-based, commercial cleaning franchise, ServiceMaster Clean Contract Services (CS Guildford). Siva was responsible for creating KFC’s UK Operations Service Manual and achieved the Restaurant Manager of the Year award in 1997.

CS Guildford currently turns over £138,000 and employs 30 staff but Siva aims to double this size of the company and his over the next 18 months. The company provides daily office and commercial cleaning services to businesses across the region and is part of the ServiceMaster franchise network, which has been trading in the UK since 1959.

Siva said: “There’s huge potential for this company and we’re looking forward to seeing rapid growth by adding new clients and by bringing in and developing new staff. The support from ServiceMaster has been excellent and I’m excited to get up and running and working with our new and existing clients.”

Guy Strang, brand operations manager, ServiceMaster Clean Contract Services UK added: “Siva’s experience and passion for providing an excellent customer service is second to none and we’re confident CS Guildford will grow rapidly, bringing wealth and jobs to the Guildford area.”

CS Guildford was founded in 1992 and is part of a national network of 68 licensed office cleaning businesses.

ServiceMaster Clean Contract Services of Guildford have gone from strength to strength in the last 23 months, growing by 500k. The Managing Director, Siva Kugathas has awarded some of his staff for their hard work in accordance with the company’s success.

Siva decided to have an awards evening on 30th November 2018 and hosted it in The Shard, Central London. All that made an appearance, including brand manager Guy Strang, said how enjoyable the evening was.

The three that received an award for the “Sales Contribution Award” were;

Agnes Bielawska

Awards Evening

Kinga Derenowska

Awards Evening

Alexandra Preda

Awards Evening

These three members of staff are all part of the management team at ServiceMaster Clean Contract Services Guildford.

We hope you join us in congratulating these three members of staff on their awards, and of course the continued success of the business as a whole. We look forward to seeing what the next year brings Siva and his team.

ServiceMaster Clean Contract Services provide commercial cleaning services for doctor surgeries, veterinary practices, car showrooms, sports stadiums, offices, factories and schools throughout the UK.

ServiceMaster Clean Guildford, is a franchise of ServiceMaster, owned and managed by Siva Kugathas for just the last 18 months the business continues to go from strength to strength.

ServiceMaster Clean Guildford provides commercial cleaning services for doctor surgeries, veterinary practices, car showrooms, sport stadiums, offices, factories and schools throughout Guildford, Woking and Farnham.

Siva collected Rookie of the Year, Sales Growth and his employee Kinga Derenowska picked up Employee of the Year at the Summer Summit conference for ServiceMaster limited held in June of this year.

“To pick up these three awards despite only being in business a short length of time is fantastic. I am thrilled, we all are.” Commented Siva.

“I chose to nominate Kinga for Employee of the Year as this year she really has gone above and beyond. Kinga started as an office admin worker and her main responsibility was doing Payroll and Accounts. She was not responsible for recruitment or any other operational duties. However, she saw that I needed help and took it upon herself to help during her own spare time.

“We grew from 17 employees on payroll when I took over the business to 79 in just 11 months and Kinga has always been on hand wherever needed in the business. I truly believe CS Guildford wouldn’t have grown this much so soon, without the commitment and help from Kinga” Finished Siva

Picking up one award is an achievement, but to collect three in the first year of business is outstanding.

Managing Director of ServiceMaster, Alan Lewin said: “It was great to see so many of our franchise community and suppliers gathered together to engage in the Summer Summit event. I am always appreciative of the commitment that our franchisees and suppliers make in taking a day out of their business to invest time with peers, colleagues and the franchise support team at ServiceMaster.

“We recognise achievements in the categories of Growth, People, Customer and Invest, these headings form part of our organisational “North Star” which we use as is a simple guide to cultural performance and strategic execution for all stakeholders across our community.

“We recognise the big obvious stuff like, rising NPS scores, customer service accolades, established franchisees that have grown their revenues by in excess of £1m+, and new franchisees that have got great results from their start up, and beaten their financial projections” Finished Alan

Recognising some of the less obvious, but nonetheless culturally vital parts of franchising is imperative to ServiceMaster and the Summer Summit conference allowed this to happen.

Awards were given for not only growth, but also to those that have given back to their community, or employees of franchisees that have demonstrated their commitment to the brand attributes engaging in initiatives and actions with colleagues and customers well beyond their job description, very often in their own time at their own expense.

“I would like to thank Kinga and rest of the team for their support, along with ServiceMaster, and some older franchisees that have been imperative in my start up process” Finished Siva.

A local entrepreneur has invested in and taken ownership of a Guildford-based commercial cleaning franchise and aims to create new employment opportunities as the business expands.

Siva Kugathas (43), of Sutton, spent 20 years working in senior franchise roles, for both Pizza Hut and KFC in both the UK and Europe before choosing to invest in the Guildford-based, commercial cleaning franchise, ServiceMaster Clean Contract Services (CS Guildford). Siva was responsible for creating KFC’s UK Operations Service Manual and achieved the Restaurant Manager of the Year award in 1997.

CS Guildford currently turns over £138,000 and employs 30 staff but Siva aims to double this size of the company and his over the next 18 months. The company provides daily office and commercial cleaning services to businesses across the region and is part of the ServiceMaster franchise network, which has been trading in the UK since 1959.

Siva said: “There’s huge potential for this company and we’re looking forward to seeing rapid growth by adding new clients and by bringing in and developing new staff. The support from ServiceMaster has been excellent and I’m excited to get up and running and working with our new and existing clients.”

Guy Strang, brand operations manager, ServiceMaster Clean Contract Services UK added: “Siva’s experience and passion for providing an excellent customer service is second to none and we’re confident CS Guildford will grow rapidly, bringing wealth and jobs to the Guildford area.”

CS Guildford was founded in 1992 and is part of a national network of 68 licensed office cleaning businesses.