Growth Award

ServiceMaster Swansea & South West Wales scooped the North Star Growth Award, as well as the North Star Customer Service Award at the 2017 national conference for ServiceMaster limited held in June.

ServiceMaster Swansea provides commercial cleaning services for doctor surgeries, veterinary practices, car showrooms, sport stadiums, offices, factories and schools throughout Swansea, Carmarthen, Neath, Port Talbot, Bridgend, Llanelli, Merthyr Tydfil and Pembrokeshire.

The company, owned by Jayne & Paul Gethin, is a franchise of ServiceMaster Limited and has had a steady growth rate for a number of years now. This is the second year they have taken both the growth and customer service award and believe winning these awards together demonstrates the right mix within the business.

“To pick up these two awards for the second year running demonstrates that customer retention is as important as business growth and they can be achieved together – hand in hand.” Commented Business Development Manager, Jonathan Gethin.

“As well as picking up these awards, the last 12 months have seen us move into bigger business units as well as celebrate being awarded our first tender from the Sell2Wales website which was open to applicants throughout the UK.” Finished Jonathan.

Having traded for over 13 years now, the business has high aspirations for the next 12-months and hope to increase their turnover to £1.5 million.

Picking up these awards for one year is a success in itself, but to go and claim them for the second-year running is no easy task.

“It feels great to have won again. Sometimes the cleaning world can be a thankless industry as we are only contacted when there is something wrong, so winning these awards really boosts team morale.

“We can’t wait to see what the next 12 months has in store for us as a business – watch this space!” Finished Jonathan

2014 B2B British Franchise of the Year Finalist.
We are currently in the top three for the Business to Business British franchise of the year award and are awaiting the result which will be accredited in October 2014.

2013 Skills and Development Award – South Wales Chamber of Commerce
Further more form the investors in people award the South Wales Chamber of Commerce accredited ServiceMaster with this award for once again the development of staff.

2013 Investors in People – Bronze
This was achieved on the first attempt and shows the continual development of staff and highlights staff retention.

2010 ServiceMaster Marion E Award
The highest award in the ServiceMaster franchise and also the final award possible to achieve. This is picked from over 300+ franchises and is held in the highest recognition.

2007 ServiceMaster Award of Excellence
This is for the pursuit of excellence in customer retention and brand recognition whilst positively growing the franchise.

2005 ServiceMaster Frank Small Award
Highest growth for a new ServiceMaster Franchise in the UK.