Jayne Gethin has owned and managed ServiceMaster Clean Contract Services South West Wales for over fifteen years and has grown it into a truly family run business with both her son ‘Jonathan’ and daughter ‘Lianne’, now working in the business. Jayne and her team are dedicated to providing Commercial Cleaning Services with exceptional customer service levels. With thanks to the outstanding level of customer service, Jayne and her team have gained an unwavering level of loyalty among her customers, which is evidenced by the many clients who have been with Service Master Clean Contract Services South West Wales for in excess of 10 years.

Following on from the success across South West Wales, Jayne was delighted when the opportunity became available to expand her operation and invest in a new territory – ServiceMaster Clean Contract Services South East Wales. Jayne knew there was an excellent opportunity to share her high standards, Above and Beyond ethos, commitment to providing exceptional cleaning with both new employees and new clients alike throughout all of South Wales.

“We were previously in discussions a few years ago to take over the South East Wales territory and it never fully materialized, therefore when the opportunity arose for a second time, we jumped at the opportunity.

Many businesses within South Wales have multiple sites or offices split between Swansea area (South West Wales) and Cardiff/Newport area (South East Wales), so we feel that owning the two territories to cover the entire South of Wales and the M4 corridor was key for future growth and prosperity of the business. It allows us to tender for work in the future which requires us to take full control if the clients site is split between the two areas.

The covid pandemic has been a challenging period for all businesses, but businesses have now realised how important it is to maintain a clean and healthy environment for their employees to work in. This provides challenges to our operational teams as we have tailored our services to suit, such as; touch point cleaning, fogging services etc.. However it also means that there is huge potential for more growth as many clients have increased their cleaning hours and many companies who previously conducted their cleaning themselves are now looking to professional companies such as ServiceMaster Clean for their expertise and knowledge. Because of this we feel that it is a perfect time to purchase another territory and allow us to grow the ServiceMaster brand within this core area of Wales.

We have already recruited an excellent area supervisor within this area who oversees 20+ contracts which were acquired with the territory and Rachel alongside our two full time contracts managers are ensuring the new contracts are running smoothly in order for us to build up customer confidence and brand awareness ready for future growth into this territory, with huge potential and opportunities.

When we took over the South East Wales territory, two customers who we are currently servicing in South West Wales asked us to tender for the work in their Cardiff/Newport branches instantly. The tenders were successful and the growth was almost instantaneous. Now that the government ‘lock downs’ are finally looking to end within Wales we are really excited to push growth within this area even more and excited to see what the future holds for ServiceMaster South Wales”. Said Jayne Gethin, Managing Director of ServiceMaster Clean Contract Service South West Wales & South East Wales

“Jayne has been an exemplary ServiceMaster Clean Contract Services Business Owner and has exceptional commitment to providing excellent service to her clients, we have no doubt that Jayne will continue to grow an exemplary cleaning business across the South East of Wales, just like she has across the South West”, added Guy Strang, ServiceMaster Clean Contract Services Brand Manager.

If you are based in South Wales and are not totally happy with your current commercial cleaning provider, get in touch with Jayne and her team today to see how they can help you keep your building clean.

ServiceMaster Clean Contract Services Swansea have been providing Contract Commercial Cleaning Services for over 10 years to commercial clients that cover many different types of industries including; retail outlets, offices, charities, doctor surgeries and manufacturing plants. This month we celebrate not just with one client reaching this impressive milestone but two!

Warm Wales, who are based in Kenfig Industrial Estate, Port Talbot and Toast who are based in Swansea Enterprise Park, are the fourteenth and fifteenth clients respectively, who have been using our commercial cleaning services for over ten years. Both clients started using our commercial cleaning services in January 2008 and even though both companies have re-located within that time we have moved with them to their new locations and adapted our commercial cleaning services to their businesses needs and requirements.

Jayne Managing Director for ServiceMaster Clean, Swansea & South West Wales said:
“As always it is great celebrating these milestones with our clients who have been loyal to ourselves over the last ten years. I appreciate that we operate within a very competitive market but days like today demonstrate that we must be doing something right within the services we provide. It is great to see each others companies grow and as a result relocate over the years. I am very much looking forward to working alongside both companies in the future and celebrate more important milestones together. Thank you to all at Warm Wales and Toast for your continued loyalty and support.”

Warm Wales and Toast now make it 15 clients who have been using our services for over ten years, throughout 2018 we will be celebrating more of these anniversaries with another 6 clients having 10 year anniversaries due, this will bring the total to 21 clients which is extremely impressive in such a competitive industry. Thank you to all of our clients for your continued support and loyalty.

Growth Award

ServiceMaster Swansea & South West Wales scooped the North Star Growth Award, as well as the North Star Customer Service Award at the 2017 national conference for ServiceMaster limited held in June.

ServiceMaster Swansea provides commercial cleaning services for doctor surgeries, veterinary practices, car showrooms, sport stadiums, offices, factories and schools throughout Swansea, Carmarthen, Neath, Port Talbot, Bridgend, Llanelli, Merthyr Tydfil and Pembrokeshire.

The company, owned by Jayne & Paul Gethin, is a franchise of ServiceMaster Limited and has had a steady growth rate for a number of years now. This is the second year they have taken both the growth and customer service award and believe winning these awards together demonstrates the right mix within the business.

“To pick up these two awards for the second year running demonstrates that customer retention is as important as business growth and they can be achieved together – hand in hand.” Commented Business Development Manager, Jonathan Gethin.

“As well as picking up these awards, the last 12 months have seen us move into bigger business units as well as celebrate being awarded our first tender from the Sell2Wales website which was open to applicants throughout the UK.” Finished Jonathan.

Having traded for over 13 years now, the business has high aspirations for the next 12-months and hope to increase their turnover to £1.5 million.

Picking up these awards for one year is a success in itself, but to go and claim them for the second-year running is no easy task.

“It feels great to have won again. Sometimes the cleaning world can be a thankless industry as we are only contacted when there is something wrong, so winning these awards really boosts team morale.

“We can’t wait to see what the next 12 months has in store for us as a business – watch this space!” Finished Jonathan

Following our 10th anniversary of trading in 2015 we have proudly celebrated with ten clients who have been using our commercial cleaning services for over a decade. June 1st 2017 marked yet another ten year client anniversary bringing our grand total up to an impressive 11 clients.

Strawberry Place Surgery in Morriston, Swansea commenced using our cleaning services in 2007 where we serviced their old surgery for a short period before undertaking their commercial cleaning needs within their brand new purpose built doctor surgery.

Jayne our Managing Director for ServiceMaster Clean, Swansea stated “Once again we have witnessed another great milestone of providing ten consecutive years of commercial cleaning services, this is our eleventh client we have celebrated this milestone with, within the last two years and each and every time it feels as special. I understand the industry we work in is very competitive and I would like to thank Nicola and her team at Strawberry Place Surgery for the loyalty they have shown towards my company and I look forward to working closely with Nicola and her team over the forthcoming years.”

Strawberry Place is the eleventh commercial client to celebrate the ten year milestone which now includes five doctor surgeries, three office cleaning contracts, one charity with multiple sites, one factory and a retail outlet, with two more approaching throughout the year. We look forward to bringing you the news.

2014 B2B British Franchise of the Year Finalist.
We are currently in the top three for the Business to Business British franchise of the year award and are awaiting the result which will be accredited in October 2014.

2013 Skills and Development Award – South Wales Chamber of Commerce
Further more form the investors in people award the South Wales Chamber of Commerce accredited ServiceMaster with this award for once again the development of staff.

2013 Investors in People – Bronze
This was achieved on the first attempt and shows the continual development of staff and highlights staff retention.

2010 ServiceMaster Marion E Award
The highest award in the ServiceMaster franchise and also the final award possible to achieve. This is picked from over 300+ franchises and is held in the highest recognition.

2007 ServiceMaster Award of Excellence
This is for the pursuit of excellence in customer retention and brand recognition whilst positively growing the franchise.

2005 ServiceMaster Frank Small Award
Highest growth for a new ServiceMaster Franchise in the UK.