Jayne Gethin has owned and managed ServiceMaster Clean Contract Services South West Wales for over fifteen years and has grown it into a truly family run business with both her son ‘Jonathan’ and daughter ‘Lianne’, now working in the business. Jayne and her team are dedicated to providing Commercial Cleaning Services with exceptional customer service levels. With thanks to the outstanding level of customer service, Jayne and her team have gained an unwavering level of loyalty among her customers, which is evidenced by the many clients who have been with Service Master Clean Contract Services South West Wales for in excess of 10 years.
Following on from the success across South West Wales, Jayne was delighted when the opportunity became available to expand her operation and invest in a new territory – ServiceMaster Clean Contract Services South East Wales. Jayne knew there was an excellent opportunity to share her high standards, Above and Beyond ethos, commitment to providing exceptional cleaning with both new employees and new clients alike throughout all of South Wales.
“We were previously in discussions a few years ago to take over the South East Wales territory and it never fully materialized, therefore when the opportunity arose for a second time, we jumped at the opportunity.
Many businesses within South Wales have multiple sites or offices split between Swansea area (South West Wales) and Cardiff/Newport area (South East Wales), so we feel that owning the two territories to cover the entire South of Wales and the M4 corridor was key for future growth and prosperity of the business. It allows us to tender for work in the future which requires us to take full control if the clients site is split between the two areas.
The covid pandemic has been a challenging period for all businesses, but businesses have now realised how important it is to maintain a clean and healthy environment for their employees to work in. This provides challenges to our operational teams as we have tailored our services to suit, such as; touch point cleaning, fogging services etc.. However it also means that there is huge potential for more growth as many clients have increased their cleaning hours and many companies who previously conducted their cleaning themselves are now looking to professional companies such as ServiceMaster Clean for their expertise and knowledge. Because of this we feel that it is a perfect time to purchase another territory and allow us to grow the ServiceMaster brand within this core area of Wales.
We have already recruited an excellent area supervisor within this area who oversees 20+ contracts which were acquired with the territory and Rachel alongside our two full time contracts managers are ensuring the new contracts are running smoothly in order for us to build up customer confidence and brand awareness ready for future growth into this territory, with huge potential and opportunities.
When we took over the South East Wales territory, two customers who we are currently servicing in South West Wales asked us to tender for the work in their Cardiff/Newport branches instantly. The tenders were successful and the growth was almost instantaneous. Now that the government ‘lock downs’ are finally looking to end within Wales we are really excited to push growth within this area even more and excited to see what the future holds for ServiceMaster South Wales”. Said Jayne Gethin, Managing Director of ServiceMaster Clean Contract Service South West Wales & South East Wales
“Jayne has been an exemplary ServiceMaster Clean Contract Services Business Owner and has exceptional commitment to providing excellent service to her clients, we have no doubt that Jayne will continue to grow an exemplary cleaning business across the South East of Wales, just like she has across the South West”, added Guy Strang, ServiceMaster Clean Contract Services Brand Manager.
If you are based in South Wales and are not totally happy with your current commercial cleaning provider, get in touch with Jayne and her team today to see how they can help you keep your building clean.