ServiceMaster Clean Newbury is celebrating its 30th Year in Business and the exciting prospect of moving to an Employee Ownership Trust. Nick Dee Shapland reflects on the companies history, it’s business philosophy and it’s future, in an article: Highlighting best practice published in:

“The Parliamentary Review”

You can read and download the article here (PDF)

https://servicemasternewbury.co.uk/blog/thirty-years-in-business/

If you are not completely happy with your current cleaning provision or require further information on Infection Control Services please do not hesitate to contact ServiceMaster Clean Newbury today .

Under the current COVID restrictions, not everyone is in lockdown, with essential services remaining open, even though infection levels of the virus are on the rise.  ServiceMaster Clean Newbury explains how the infection control measures they have implemented has enabled their customers to carry on operating their business!

ServiceMaster Clean’s abilities in providing both Cleaning and Infection Control measures has been the key to delivering a safer working environment. ServiceMaster Clean Newbury continues to provide ongoing infection control measures to all it’s Daily Cleaning Contracts,  including disinfection services for new customers who have experienced COVID infections on their premises.

All Infection Control Measures provided by ServiceMaster Clean Newbury is based on  Stringent Health & Safety Procedures throughout it’s  business. This is supported with ongoing Health and Safety Bulletins to both Customers, ServiceMaster Clean  Administrative and Operational Staff to ensure safety measures are achieved and maintained at all times. This has continued throughout the current lockdown, keeping regular communication remains vitally important!

Infection Control information

To help ensure customers have access to up to date information, an Infection Control page was also added to the ServiceMaster Clean website making sure relevant information was just a click away if needed.

Adaptability

A Fogging System was also introduced, further enhancing the range of infection control services available from ServiceMaster Clean Newbury.  ServiceMaster Clean Newbury have three Service Divisions which has allowed them to remain open throughout the COVID Pandemic, delivering Cleaning, Sanitising and Disinfection Services to Housing Associations, Schools, Medical facilities and Manufacturing sites. For these Customers, it is vitally important that ServiceMaster Clean Newbury continues to operate its full range of services, in order to Keep Staff, Visitors, Clients, Customers, Pupils, Residents and others Safe.

Not all Customers have remained open i.e. those who do not offer essential services and are able to offer services and support remotely. These customers have either reduced requirements or do not require cleaning services at this time. This means it is important for ServiceMaster Clean Newbury to manage and monitor it’s customers  closely in order to meet its changing needs. This is achieved by daily communication with our Contracted Customers by our Contract Management and Field Management Team.

During these very uncertain times, ServiceMaster Clean Newbury ensures that on a daily basis it is delivering a Safe Working Environment to its Customers and staff.

If you are not completely happy with your current cleaning provision or require further information on Infection Control Services please do not hesitate to contact ServiceMaster Clean.

This year ServiceMaster Clean Contract Services Newbury have supported Swings and Smiles based in Thatcham. Swings and Smiles support children and young people with special needs and their families, with the emphasis on happiness, fun and inclusion.

We collected chocolate boxes for the children and their families.  We also made a donation on the ‘Big Matched Day’ to help with their fund-raising.

Adherence to good practices and teamwork played a central role in dealing with challenging economic times in 2018, Managing Director Nick Dee Shapland said at ServiceMaster’s Mid Year Company Review. He confirmed ServiceMaster ended the financial year in a strong position, with the company well positioned to look forward to the business future with optimism and thanked the staff for their leadership and hard work. For the first time, the mid year review was delivered at both ServiceMaster’s offices in Newbury and again in Gloucester due to continued expansion in the social housing market.

The mid-year review included information on:

  • Sales growth in the three departments – Commercial, Communal and Residential.
  • The importance of budgeting to deliver a programme of growth and investment in people, vehicles and technology.
  • The need to maintain high levels of customer satisfaction and investment in staff through training and auditing.
  • Legislative updates and the gender pay gap.

One of the much anticipated meeting highlights was the presentation of the annual Avril Bannister Award. The Avril Bannister Award is given to someone who displays dependability, a consistent quality of work, good communication skills, leadership, a high standard of appearance and is committed to the pursuit of excellence. We are delighted to announce this year’s winner is John Millington, Communal Field Supervisor. Amanda Cook, Commercial Field Supervisor, is the very worthy runner up.

ServiceMaster Clean Newbury are delighted to announce this year’s winner of the annual Avril Bannister Award.  This award was set up in 2011 to honour a former colleague, Avril Bannister and presented annually to a member of staff who exhibits the same high standards exhibited by Avril in the following areas:  Dependability, Consistent Quality of Work, Communications, Leadership, Appearance and Commitment.

We are delighted that John Millington, Field Supervisor for the Communal Services Department was awarded the Avril Bannister Award for 2018.  Since joining ServiceMaster on 25th April 2005, John progressed to his current role and subsequently qualified as a BICSc Assessor, passing on a depth and breadth knowledge and experience to the Communal team.  His positive and steady nature, combined with warm and friendly style is integral to his role as the backbone of the Communal technicians.

Amanda Cook, Field Services Supervisor for the Commercial Services Department is a very worthy runner up.  Amanda has a very strong customer focus and exemplifies the service provision our customers want and expect.  She takes time to get to know her staff and provide extra support for those who need it.  Amanda looks for solutions not for problems.

ServiceMaster Clean Newbury is celebrating after collecting 2  prestigious  awards at the  annual awards conference.

ServiceMaster Clean Newbury scooped up two awards at the  annual ServiceMaster conference event

A franchise of ServiceMaster, ServiceMaster Clean Newbury provides Contract Cleaning Services for Doctor Surgeries, Veterinary Practices, Car Showrooms, Sport Stadiums, Offices, Factories and Schools throughout the Newbury area.

ServiceMaster Clean Newbury has grown steadily over the last 5 years with  Its three dedicated Services Divisions, Contract Services Commercial for Office Cleaning, Retail Showrooms etc. Contract Services Communal for the specialist cleaning of Housing Associations, General Needs Properties, Sheltered Schemes and Void Cleaning.

ServiceMaster Clean Newbury has 7 Departments, one of which is  Business Services which manages and oversee all operational and Quality aspects of the company. In addition to having dedicated departments, ServiceMaster Newbury has built a culture based on Principles – People – Performance which has helped to develop great teamwork.

ServiceMaster Clean Newbury has invested in ISO 9001:2015 and 14001:2015 combined Quality and Environmental Management System.  This Quality Assurance Management Programme (QAMP) is overseen by Jane Paisley, Quality Assurance Manager. The QAMP incorporates a regime of audits and KPI reporting.

Nicola Loxton, the Business Administrator for ServiceMaster Clean Newbury, stated: “The continued growth of ServiceMaster Newbury is a reflection of the quality of its people, the strength of its processes and procedures and a high level of responsibility and accountability at all levels of the company.

The objectives  for the next 12 months  is to grow our business  through the work of the New Business & Development Department and also via Social Housing tenders, also to continue to look at and trial innovative equipment and products, especially those of benefit to the environment.”

Nick Dee Shapland, M.D. of Deeland Limited t/a ServiceMaster Clean Newbury voiced his delight to say that it was great to be recognised by ServiceMaster our Franchisor for the Sales Results we had produced this last year.

Managing Director of ServiceMaster Limited (Franchisor), Alan Lewin said: “It was great to see so many of our franchise community and suppliers gathered together to engage in the Summer Summit event. I am always appreciative of the commitment that our franchisees and suppliers make in taking a day out of their business to invest time with peers, colleagues & the franchise support team at ServiceMaster.

“We recognise achievements in the categories of Growth, People, Customer and Invest, these headings form part of our organisational “North Star” which we use as is a simple guide to cultural performance and strategic execution for all stakeholders across our community.

“We recognise the big obvious stuff like, rising NPS scores, customer service accolades, established franchisees that have grown their revenues by in excess of £1m+, and new franchisees that have got great results from their startup, and beaten their financial projections” finished Alan.

Recognising some of the less obvious, but nonetheless, culturally vital parts of franchising are imperative to ServiceMaster and the Summer Summit conference allowed this to happen.

Awards were given for not only growth, but also to those that have given back to their community, or employees of franchisees that have demonstrated their commitment to the brand attributes engaging in initiatives and actions with colleagues and customers well beyond their job description, very often in their own time at their own expense.

ServiceMaster has over 300 franchisees operating in close to 700 licensed areas under its brands, including Merry Maids, ServiceMaster Clean, Furniture Medic, TruGreen Professional LawnCare and Rosemary Bookkeeping. TruGreen has been recognised as a leading franchise opportunity in the Elite Franchise Top 100 franchises in the United Kingdom.

Doreen Baxter, who is employed by ServiceMaster Clean Newbury, won her first award at the Company’s Annual General Meeting  held in February of this year. The Avril Bannister award is given to a member of staff who has won the Monthly OSCAR (Outstanding Service Commitment and Recognition) Award during the year. This award is based on someone voting for their fellow colleague who they feel has made a considerable difference to the way the company performs.

The company owned by Nick Dee Shapland is a franchise of ServiceMaster Limited and was started up in 1991, Nick explained that his business has gone from strength over the last 27 years through following the ServiceMaster philosophy of Principles – People – Performance and this award went to Doreen who is better known for her nick name Jazz for the way she embraces the culture of our business. Jaz has been working for ServiceMaster since 2012 covering all aspects of Communal Cleaning Services as Site Supervisor, at Seven Vale based in Tewkesbury. According to her colleagues, she regularly goes above and beyond so often so, that they have lost track of how many times she has helped out on contracts, smoothed the path with clients and stepped in when there are staff shortages, extra requirements and help needed.

“There was a time when we had no staff available to cover the Regency Hall of Residence at Cheltenham University, however Jazz very thoughtfully gave up her holiday and stepped in to save the day. “She is well respected both in and out of the office, by staff and customers alike. She is well known for her great smile and “can do” attitude which encourages her team to work alongside her to get the job done.”

The award is given in the name of Avril Bannister who was with ServiceMaster Newbury for 15 years, during which time she displayed many qualities as an employee and especially as a person. Sadly, Avril passed away after a brave battle against cancer, this award is designed to remember her and honour employees who exhibit the same high standards in their work,

Jazz second ward came on the 14th June at the ServiceMaster Clean Conference held in Leicester when she received the ServiceMaster Franchisee’s Employee of the Year award for going above and beyond. This was based on the submission given by ServiceMaster Clean Newbury to ServiceMaster Limited, Alan Lewin the M.D. of ServiceMaster Limited, highlighted  the contribution made by people such as Jazz to the success of the ServiceMaster Clean Network. Nick said, she is an example to us all and we are very fortunate to have her as part of the ServiceMaster team.”  Jazz receives a trophy as well as a cash prize.

ServiceMaster Clean Newbury Operates Contract Cleaning services for Commercial Offices, Doctor Surgeries, Veterinary Practices, Car Showrooms, Sport Stadiums, Factories and Schools throughout Newbury, Reading, Basingstoke, Swindon and surrounding areas.

Chris Wright, Alcumus auditor visited ServiceMaster Newbury head office on the 10thOctober to conduct a thorough 6 monthly audit of our Quality and Environmental Management System (ISO9001 and 14001).  In his report, Mr Wright states “The audit of the QMS and EMS has shown the systems to be robust and effective. The company continues to make continual improvements to the management system by making use of improved computer systems that will further streamline the company processes for the benefit of its staff and customers.”

Jane Paisley, QA Manager, would like to thank all the staff for their hard work in ensuring our procedures are followed and congratulate everyone for laying the groundwork for a successful audit with no non-conformances.

This Christmas, staff at ServiceMaster Newbury put their annual Secret Santa presents to good use and instead donated toiletries for Two Saints’ clients in Newbury. “Selecting presents for people who really need them is not only a pleasure, but has also given us a sense of purpose and community.” said Nicola Loxton, PA to the Managing Director.

Two Saint’s mission is to significantly improve the lives of those who are homeless, vulnerable or in need of support by providing high quality, effective and reliable housing, support and learning services. In 2016/17 they provided 8,545 nights of emergency accommodation and assisted 1,484 people through their floating support service.

If you would like to know more about how you can help Two Saints, please visit their website http://www.twosaints.org.uk/support-us/.

We would like to thank everyone who have helped and supported this cause with us, we have managed to raise £260.83 in total.

Every week in the UK at least 12 apparently fit and healthy young people aged 35 and under die suddenly from undiagnosed heart conditions. Your donations will help to continue the campaign to reduce the number of young sudden cardiac deaths and the heartbreak that follows such a tragic loss. The funds will be used to support medical research, subsidising CRY cardiac screening clinics and producing and distributing relevant literature and information. CRY also provide bereavement support services and a fast track pathology service for affected families.

Nick Dee Shapland, Managing Director, was presented with the prestigious Marion E. Wade Award at the 2017 National ServiceMaster conference on the 12th July 2017.

Having previously won the award in 1997, 2006 and 2013, Nick was delighted Deeland Ltd t/a ServiceMaster was again recognised for displaying “the highest achievement in the pursuit of excellence and professional management” in 2016.

Nick was quick to praise all the staff at Deeland for their leadership and hard work and congratulate everyone on building a successful team.

Contact ServiceMaster Clean Contract Services Reading/Newbury today to find out how we can help with your commercial cleaning requirements. Call us on 01635 38100.