ServiceMaster Clean Newbury are delighted to announce this year’s winner of the annual Avril Bannister Award.  This award was set up in 2011 to honour a former colleague, Avril Bannister and presented annually to a member of staff who exhibits the same high standards exhibited by Avril in the following areas:  Dependability, Consistent Quality of Work, Communications, Leadership, Appearance and Commitment.

We are delighted that John Millington, Field Supervisor for the Communal Services Department was awarded the Avril Bannister Award for 2018.  Since joining ServiceMaster on 25th April 2005, John progressed to his current role and subsequently qualified as a BICSc Assessor, passing on a depth and breadth knowledge and experience to the Communal team.  His positive and steady nature, combined with warm and friendly style is integral to his role as the backbone of the Communal technicians.

Amanda Cook, Field Services Supervisor for the Commercial Services Department is a very worthy runner up.  Amanda has a very strong customer focus and exemplifies the service provision our customers want and expect.  She takes time to get to know her staff and provide extra support for those who need it.  Amanda looks for solutions not for problems.

ServiceMaster Clean Newbury is celebrating after collecting 2  prestigious  awards at the  annual awards conference.

ServiceMaster Clean Newbury scooped up two awards at the  annual ServiceMaster conference event

A franchise of ServiceMaster, ServiceMaster Clean Newbury provides Contract Cleaning Services for Doctor Surgeries, Veterinary Practices, Car Showrooms, Sport Stadiums, Offices, Factories and Schools throughout the Newbury area.

ServiceMaster Clean Newbury has grown steadily over the last 5 years with  Its three dedicated Services Divisions, Contract Services Commercial for Office Cleaning, Retail Showrooms etc. Contract Services Communal for the specialist cleaning of Housing Associations, General Needs Properties, Sheltered Schemes and Void Cleaning.

ServiceMaster Clean Newbury has 7 Departments, one of which is  Business Services which manages and oversee all operational and Quality aspects of the company. In addition to having dedicated departments, ServiceMaster Newbury has built a culture based on Principles – People – Performance which has helped to develop great teamwork.

ServiceMaster Clean Newbury has invested in ISO 9001:2015 and 14001:2015 combined Quality and Environmental Management System.  This Quality Assurance Management Programme (QAMP) is overseen by Jane Paisley, Quality Assurance Manager. The QAMP incorporates a regime of audits and KPI reporting.

Nicola Loxton, the Business Administrator for ServiceMaster Clean Newbury, stated: “The continued growth of ServiceMaster Newbury is a reflection of the quality of its people, the strength of its processes and procedures and a high level of responsibility and accountability at all levels of the company.

The objectives  for the next 12 months  is to grow our business  through the work of the New Business & Development Department and also via Social Housing tenders, also to continue to look at and trial innovative equipment and products, especially those of benefit to the environment.”

Nick Dee Shapland, M.D. of Deeland Limited t/a ServiceMaster Clean Newbury voiced his delight to say that it was great to be recognised by ServiceMaster our Franchisor for the Sales Results we had produced this last year.

Managing Director of ServiceMaster Limited (Franchisor), Alan Lewin said: “It was great to see so many of our franchise community and suppliers gathered together to engage in the Summer Summit event. I am always appreciative of the commitment that our franchisees and suppliers make in taking a day out of their business to invest time with peers, colleagues & the franchise support team at ServiceMaster.

“We recognise achievements in the categories of Growth, People, Customer and Invest, these headings form part of our organisational “North Star” which we use as is a simple guide to cultural performance and strategic execution for all stakeholders across our community.

“We recognise the big obvious stuff like, rising NPS scores, customer service accolades, established franchisees that have grown their revenues by in excess of £1m+, and new franchisees that have got great results from their startup, and beaten their financial projections” finished Alan.

Recognising some of the less obvious, but nonetheless, culturally vital parts of franchising are imperative to ServiceMaster and the Summer Summit conference allowed this to happen.

Awards were given for not only growth, but also to those that have given back to their community, or employees of franchisees that have demonstrated their commitment to the brand attributes engaging in initiatives and actions with colleagues and customers well beyond their job description, very often in their own time at their own expense.

ServiceMaster has over 300 franchisees operating in close to 700 licensed areas under its brands, including Merry Maids, ServiceMaster Clean, Furniture Medic, TruGreen Professional LawnCare and Rosemary Bookkeeping. TruGreen has been recognised as a leading franchise opportunity in the Elite Franchise Top 100 franchises in the United Kingdom.

Doreen Baxter, who is employed by ServiceMaster Clean Newbury, won her first award at the Company’s Annual General Meeting  held in February of this year. The Avril Bannister award is given to a member of staff who has won the Monthly OSCAR (Outstanding Service Commitment and Recognition) Award during the year. This award is based on someone voting for their fellow colleague who they feel has made a considerable difference to the way the company performs.

The company owned by Nick Dee Shapland is a franchise of ServiceMaster Limited and was started up in 1991, Nick explained that his business has gone from strength over the last 27 years through following the ServiceMaster philosophy of Principles – People – Performance and this award went to Doreen who is better known for her nick name Jazz for the way she embraces the culture of our business. Jaz has been working for ServiceMaster since 2012 covering all aspects of Communal Cleaning Services as Site Supervisor, at Seven Vale based in Tewkesbury. According to her colleagues, she regularly goes above and beyond so often so, that they have lost track of how many times she has helped out on contracts, smoothed the path with clients and stepped in when there are staff shortages, extra requirements and help needed.

“There was a time when we had no staff available to cover the Regency Hall of Residence at Cheltenham University, however Jazz very thoughtfully gave up her holiday and stepped in to save the day. “She is well respected both in and out of the office, by staff and customers alike. She is well known for her great smile and “can do” attitude which encourages her team to work alongside her to get the job done.”

The award is given in the name of Avril Bannister who was with ServiceMaster Newbury for 15 years, during which time she displayed many qualities as an employee and especially as a person. Sadly, Avril passed away after a brave battle against cancer, this award is designed to remember her and honour employees who exhibit the same high standards in their work,

Jazz second ward came on the 14th June at the ServiceMaster Clean Conference held in Leicester when she received the ServiceMaster Franchisee’s Employee of the Year award for going above and beyond. This was based on the submission given by ServiceMaster Clean Newbury to ServiceMaster Limited, Alan Lewin the M.D. of ServiceMaster Limited, highlighted  the contribution made by people such as Jazz to the success of the ServiceMaster Clean Network. Nick said, she is an example to us all and we are very fortunate to have her as part of the ServiceMaster team.”  Jazz receives a trophy as well as a cash prize.

ServiceMaster Clean Newbury Operates Contract Cleaning services for Commercial Offices, Doctor Surgeries, Veterinary Practices, Car Showrooms, Sport Stadiums, Factories and Schools throughout Newbury, Reading, Basingstoke, Swindon and surrounding areas.

Chris Wright, Alcumus auditor visited ServiceMaster Newbury head office on the 10thOctober to conduct a thorough 6 monthly audit of our Quality and Environmental Management System (ISO9001 and 14001).  In his report, Mr Wright states “The audit of the QMS and EMS has shown the systems to be robust and effective. The company continues to make continual improvements to the management system by making use of improved computer systems that will further streamline the company processes for the benefit of its staff and customers.”

Jane Paisley, QA Manager, would like to thank all the staff for their hard work in ensuring our procedures are followed and congratulate everyone for laying the groundwork for a successful audit with no non-conformances.

Nick Dee Shapland, Managing Director, was presented with the prestigious Marion E. Wade Award at the 2017 National ServiceMaster conference on the 12th July 2017.

Having previously won the award in 1997, 2006 and 2013, Nick was delighted Deeland Ltd t/a ServiceMaster was again recognised for displaying “the highest achievement in the pursuit of excellence and professional management” in 2016.

Nick was quick to praise all the staff at Deeland for their leadership and hard work and congratulate everyone on building a successful team.

Contact ServiceMaster Clean Contract Services Reading/Newbury today to find out how we can help with your commercial cleaning requirements. Call us on 01635 38100.