CS Mercia employee and Helping Hands Birmingham Founder, Claire Whitaker went above and beyond to help 52-year-old homeless mum get back from Scotland, 450 miles away.

Jayne a homeless mum ended up living rough in freezing temperatures after the city council’s outreach team gave a one-way train ticket to Inverness, after thinking Jayne had family up there.

CS Mercia employee and Helping Hands Birmingham Founder, Claire Whitaker noticed that she hadn’t seen Jayne around for a while, she decided to do some investigating and found out about the outreach program. After doing the investigating and some help from a lady in a local group in Scotland Jayne was found freezing cold and starving. This local lady found Jayne near Fort William and took her home for some food and a bit of warmth, Claire then drove up to Scotland to collect Jayne and bring her back to Birmingham and get her up and running in secure accommodation.

Read more about this story on any of these links:

Birmingham Mail
Inverness Courier

ServiceMaster Clean Mercia, is a franchise of ServiceMaster, owned and managed by Kevin Harden.

ServiceMaster Clean Mercia provides commercial cleaning services for doctor surgeries, veterinary practices, car showrooms, sport stadiums, offices, factories and schoolsthroughout Birmingham, Coventry, Burton on Trent, Loughborough, Ruigby and more.

Kevin collected one of the most presitigious awards on offer from ServiceMaster Franchisee of the Year 2017 award (the Marion E Wade Award) as well as the Growth Award at the Summer Summit conference for ServiceMaster limited held in June of this year.

The Franchisee of the Year 2017 is the most prestigious award and a pinnacle achievement within the ServiceMaster Franchisee network. It is awarded to one franchisee who has displayed the highest achievement in the pursuit of excellence and professional management in the ServiceMaster tradition.

“We are very excited to receive this prestigious award and are very proud of all the hard work that has been put in by the ServiceMaster Mercia team.”Commented Business Development Manager, Mark Harden

“2017 proved to be a significant year with record sales enabling investment into new office location, staff, and territories.” Finished Mark

Picking up one award is an achievement, but to go on and win Franchisee of the Year is and outstanding achievement. Winners also get the opportunity to visit the ServiceMaster conference held in the US each year.

Managing Director of ServiceMaster, Alan Lewin said: “It was great to see so many of our franchise community and suppliers gathered together to engage in the Summer Summit event. I am always appreciative of the commitment that our franchisees and suppliers make in taking a day out of their business to invest time with peers, colleagues & the franchise support team at ServiceMaster.

“We recognise achievements in the categories of Growth, People, Customer and Invest, these headings form part of our organisational “North Star” which we use as is a simple guide to cultural performance and strategic execution for all stakeholders across our community.

“We recognise the big obvious stuff like, rising NPS scores, customer service accolades, established franchisees that have grown their revenues by in excess of £1m+, and new franchisees that have got great results from their start up, and beaten their financial projections” Finished Alan

Recognising some of the less obvious, but nonetheless culturally vital parts of franchising is imperative to ServiceMaster and the Summer Summit conference allowed this to happen.

Awards were given for not only growth, but also to those that have given back to their community, or employees of franchisees that have demonstrated their commitment to the brand attributes engaging in initiatives and actions with colleagues and customers well beyond their job description, very often in their own time at their own expense.

“Over the next 12 months we plan continue to invest in technology and innovations within our industry, maintain double digit growth and develop our management structure to deliver excellent customer service to our clients.” Finished Mark

A local entrepreneurial family has reinvested into their growing business and expanded their office cleaning franchise into Birmingham and Coventry.

ServiceMaster Clean Contract Services Mercia (CS Mercia), which is owned and operated by Kevin and Joanne Harden and son, Mark, launched in 2009 and has seen the business grow by 300% in the last five years due to a high demand for its services. The company employs over 170 staff to provide daily office, industrial and education cleaning services in major towns, such as Tamworth, Burton upon Trent, Loughborough, Rugby and Lutterworth and has now expanded to operate in the cities of Birmingham and Coventry.

Kevin Harden, managing director, CS Mercia said: “With major investments being made into Birmingham, such as HS2 and the Curzon Street regeneration, now is the ideal time to launch into these major UK cities on our border. We’re excited by the opportunity to expand our business and create new jobs in the areas.”

Mark Harden, business development manager, CS Mercia added: “By focusing on our customer’ requirements and our core services, we’ve seen fantastic growth over the last few years, specifically within the education sector, which has required a consistent, quality and credible service. This investment into Coventry and Birmingham will allow us to develop our customer base and continue our growth beyond 300%.”

CS Mercia is a franchise of ServiceMaster Limited, which is one of the UK’s largest and longest-established multi-brand franchisors and is one of 68 contract cleaning franchises in the ServiceMaster franchise network.