Client Problem:

At the beginning of the Covid Pandemic the customer had parted ways with their cleaning contractor. When the team were looking to go back to Office working, they required a reliable, efficient & local cleaning company. Initially the client invited 3 companies to quote.

How we helped

We met with the client the same day to carry out a survey and discuss the clients needs.

Along with daily office cleaning, they required a deep clean of all areas, as the Office had been closed for over 12 months, this also included a full carpet clean.

We supplied a quotation the following day for all services.

The client swiftly accepted our quotation. One of the main reasons being we are a local company, with good references.

We then mobilised our team – carrying out the deep clean, and carpet clean prior to the contract going live.

Our services along the side of the regular schedule, includes a daily clean of all high touch points and we have also carried out an infection control clean for the client after a staff member tested positive for Covid.

The benefit

Our Field Service Supervisor carries out regular site visits, along with a monthly Service Review with the client either face to face or via teams – depending on requirements

6 months in the client is happy and will be looking to increase our services further when their second Office re-opens in 2022

 

If you would like to know more about how ServiceMaster Clean Deeland can help you with your commercial cleaning requirements, click here.

How to minimise illnesses this winter by maintaining a clean and hygienic workplace. 

As the nights draw in and the winter months approach; as does regular cold and flu season. This is always a big concern for businesses across the globe, and due to a more vulnerable population through an overall lack of immunity to the flu, public health officials are preparing for an especially harsh winter.

During this time, it’s important to remain vigilant in protecting your workplace from the spread of diseases by continuing the good hygiene practices that most have fallen into during the pandemic. Whilst these will help to minimise staff sickness and absences, they can only do so much. Therefore, it is also important to take the necessary steps to keep your staff and workplace safe. This includes:

  • Staying home if you are feeling ill

Pre-COVID, most office-workers in the UK would likely admit to being guilty of maintaining a ‘stiff upper-lip’ and going into work despite a sniffle and a cough. And whilst the recent easing of government restrictions may make it feel safe to slip back into old habits, public health officials are urging people to steer clear of the workplace if they fall ill this winter, whether with COVID19 or something else.

  • Routinely cleaning surfaces

COVID19 and other viruses like the flu can potentially survive on surfaces for some time, ranging from a few hours, to a number of days. Luckily, both COVID and the influenza virus are fairly fragile. This means that typical cleaning and disinfecting practices should be enough to kill them, provided that this is done regularly.

  • Regularly disinfecting high-touch point areas

COVID19 and the flu can both be spread through touch, so be sure to be vigilant in cleaning any surfaces or objects in your office that are frequently come into contact with – such as desks, keyboards, chair arms, phones, door handles, taps, or bannisters. These areas should be cleaned up to three or four times a day if possible, depending on the busyness of your workplace.

  • Regularly removing waste

It may seem obvious, but you should be emptying and sanitising your bins and wastebaskets daily to get rid of items like tissues that can harbour bacteria and germs.

  • Vacuuming and cleaning carpets

Deep cleaning or vacuuming your carpets regularly helps reduce the spread of germs and also improves the indoor air quality in your office. This is especially important when dealing with airborne pathogens like COVID and influenza. You could also help this by clearing out your air-conditioning/heating systems.

If these practices feel difficult to maintain by yourself, why not get in touch with us and use ServiceMaster Clean for a regular and high quality office cleaning service? Trust us to help you get ready for winter this year, and keep your premises germ and virus free by letting us handle all your commercial janitorial needs.

Click here to find your nearest ServiceMaster Clean and learn more about our services today.

 

Another blog post you may be interested in reading is on promoting good hygiene in the workplace

The Avril Bannister award, was set up in memory of a dear colleague, is awarded annually to an employee who exemplifies their high levels of commitment and service.

We are delighted to announce Hannah Ross, Communal Operations Manager is the winner of the Avril Bannister Award for 2020.

The Avril Bannister Award 2020

The runner up was Colin Barrett, Field Service Foreman.

Congratulations to both Hannah and Colin on their achievements.

If you would like to know more about ServiceMaster Clean Newbury, click here.

As lockdown measures have been eased and the country tries to get back to some kind of normality, it is just as important as ever to ensure a clean, hygienic and safe environment for yourself, your employees, your customers, your pupils, your patients or whoever comes into your building.

We have been living with COVID-19 for almost a year and a half now, longer than a lot thought and it does not look like it’s going away any time soon. In fact, it is highly likely that it will never go away and that we will have to find a way to live with it.

This means that businesses have had to change the way that they operate to accommodate the ‘new normal’. Including the cleaning, here are some pointers to help you maintain good cleaning standards…

Revisiting Cleaning Regimes

Are the current cleaning regimes, thorough and regular enough to ensure that premises are as clean and hygienic as possible?

The last thing that any business would want, is for an employee or a customer to potentially contract something after visiting their premises.

Many businesses are now choosing to outsource cleaning to professionals for both deep cleans ahead of reopening and ongoing, daily cleaning to ensure of a clean and hygienic environment.Products & Processes Effectiveness

Check that cleaning products and processes are effective against viruses, bacteria and infections.

The manufacturer of the product or piece of equipment will also recommend the most effective way of using it. I.e. application, dwell time and other specific instructions for best use.

Employee & Customer Reassurance 

By having proper cleaning measures in place, it is reassuring for employees and customers to know that a business is doing everything that it can to ensure that the environment is clean, hygienic and safe.

Some businesses choose to have visible cleaning throughout the day for that extra peace of mind. High touch point cleaning is an excellent cleaning regime for this, ensuring the most touched places are sanitised often.

Keep on top of high touchpoint areas

Ensure your high touch point areas such as door handles, hand rails and touch plates are cleaned more frequently

ServiceMaster Clean Contract Services specialise in daily and regular cleaning and can help with periodic deep cleaning and sanitisation. We can recommend solutions to suit your requirements whether for a deep clean ahead of reopening, or an ongoing regular cleaning regime.

We understand the importance of ensuring that your premises are clean, hygienic and safe for you, your employees and your customers. Our cleaning products and processes are effective against bacteria, infections and enveloped viruses.

ServiceMaster Clean Newbury was established 30 years ago by Nick Dee Shapland and started as a one man and his van business, now 30 years later the thriving business employees over 350 people.

As Nick looks forward to his retirement, ServiceMaster Clean Newbury stays safely in the hands of the loyal and experienced employees as the business becomes an Employee Ownership Trust (EOT).

You can read more about the story in Newbury Today and in Newbury Business Today.

Nick has been a major part of ServiceMaster Clean over the last 30 year and will be missed by his employees, ServiceMaster limited and many of the other franchisees across the network.

We wish wish nick a very happy retirement.

If you would like to know more about ServiceMaster Clean Newbury, click here.

ServiceMaster Clean Newbury is celebrating its 30th Year in Business and the exciting prospect of moving to an Employee Ownership Trust. Nick Dee Shapland reflects on the companies history, it’s business philosophy and it’s future, in an article: Highlighting best practice published in:

“The Parliamentary Review”

You can read and download the article here (PDF)

https://servicemasternewbury.co.uk/blog/thirty-years-in-business/

If you are not completely happy with your current cleaning provision or require further information on Infection Control Services please do not hesitate to contact ServiceMaster Clean Newbury today .

Siva Kugathas, owner of ServiceMaster Clean Contract Services Guildford goes Above & Beyond again.

Siva is owner of one of the fastest growing ServiceMaster Clean Contract Services businesses in the UK and despite the time and effort Siva puts in to providing exceptional service to his clients, he always finds time to give back to the local community and charities.

During the month of February Siva has completed a 100 mile walk/run in aid of Refuge. Not only did he achieve this, he did it whilst recovering from COVID-19. The event took place straight after Siva was ill with COVID-19, which made it far more of a challenge than planned. Despite all of the odds, Siva managed to complete the walk/run for the event. It was very tough to start with, as Siva’s fitness was very poor following the bout of COVID-19. He was forced to take breaks every half a mile, as breathing was struggle due to the effect of COVID-19 on his lungs, but Siva persevered, knowing it was for a good cause.

“I signed up to this challenge before feeling unwell but wanted to meet my commitment to Refuge. It is a vital charity and supports people when they need support the most. I am in a fortunate position and I want to support people who need help and support. I have experienced what it is like to be a refugee myself as a school age child during a war in Sri Lanka and understand the challenges of needing a safe place” said Siva.

Refuge has been running since 1971, and has led campaigns against domestic abuse. They have grown to become the country’s largest single provider of specialist domestic and gender-based violence services. Now supporting over 7,000 women and children on any given day.

Siva also added, “I am proud to have been involved with this event, and at ServiceMaster Clean Contract Services Guildford we are always looking to closely work with local charities and support them in any way we can”.

If you are looking for a company that goes Above & Beyond to help your with your commercial cleaning requirements, get in touch with Siva and ServiceMaster Clean Contract Services for a free no-obligation quotation today.

A regular schedule of cleaning and disinfection is crucial for protecting employees, customers, patients, and visitors. However, in the midst of the COVID-19 pandemic and in the face of other dangerous pathogens, maintaining constant disinfection is more important than ever. Maintaining this disinfection in between major cleanings can help protect your business from potential outbreaks caused by these dangerous pathogens.

Benefits Of Regular Cleaning And Disinfection

A professional cleaning and disinfection treatment isn’t a one-time thing. It may be tempting to think of professional cleaning as a chance to “catch up” to a place where your own employees can take over. The truth is that you get the most mileage out of regular professional cleaning and disinfection long term.

  • You protect yourself from compliance issues. Professional cleaners stay up to date on the latest government guidelines, because it’s their job to do so. If you want to ensure compliance, hiring experts is the simplest way to do so.
  • You get a more thorough cleaning. Trained professionals know how to keep a work environment safe and know where viruses are likely to thrive. They know where to pay extra attention and know which cleaners are approved by the HSE to tackle which pathogens. They know how long to leave a disinfecting agent on a surface for complete disinfection.
  • You benefit from professional-grade equipment and training. To reduce the spread of dangerous pathogens and protect the health of others, cleaning professionals use HSE-approved disinfectants and the training that ensures appropriate, thorough disinfection for the business you own.
  • You can get long-term disinfectant protection between cleanings. SaniMaster disinfection services may include an antimicrobial barrier that lasts up to 90 days to help fight bacteria, mould, and fungi. This barrier provides extended surface disinfection protection as part of our preventive disinfection services to provide peace of mind for your business.

Routine professional cleaning and disinfection from trained, well-equipped experts can provide long-term cleanliness and peace of mind in any situation where you’re worried about infectious diseases taking root and spreading. It’s a great way to keep your facility functioning without breaking the bank on stockpiling cleaning equipment or educating staff in combating each of the unique pathogens that can spread in a healthcare environment.

The Importance Of Disinfecting Surfaces

Beyond just regular cleaning and disinfection, keeping certain high-touch and at-risk surfaces disinfected on an ongoing basis is key. Simple, quick wipe-downs with soap and/or with surface disinfectants can help you maintain a safe and healthy environment. In addition to protecting staff and patients, frequent disinfecting can:

  • Fight against antibiotic-resistant (AR) pathogens by taking regular action to completely wipe them out.
  • Help remove pathogens from surfaces that may come into contact with bodily fluids
  • Help combat long-lasting pathogens, including AR pathogens and HAIs that can linger on surfaces for days or even months.
  • Help kill and/or remove pathogens from surfaces that are often neglected in casual cleanings, such as floors and walls.
  • Allows onsite cleaning staff to focus on emergencies and simplifies the regular cleaning process, without having them shoulder the burden (timewise or materially) of disinfection for the entire facility.
  • Even “noncritical” surfaces that aren’t frequently touched can become a factor in the cross-transmission of diseases.

Disinfection Guidelines To Follow Between Cleanings

As important as it is to regularly clean and disinfect your place of work, there are also many steps between cleanings that you can take to make sure that you’re keeping your workplace as sanitary as possible.

  • Have employees wash their hands regularly, for the full recommended 20 seconds.
  • Use hand sanitiser before or after interacting with customers or clients, when handwashing is not immediately available. Hand sanitisers should be at least 60% alcohol.
  • Regularly clean and disinfect high-touch areas and items such as computers, phones, desktops, testing equipment, touchscreens, tables, and more.
  • Make sure that personal protective equipment (PPE) is worn properly. This includes wearing masks over both the nose and the mouth, as well as disposing of masks, gloves, and gowns properly as required.
  • Take advantage of a protective antimicrobial barrier that can help combat bacteria, fungi, and mould.
  • Be mindful of how often you replace your cleaning cloth, so that your disinfection attempts don’t become a vector for cross-contamination.

Rely On A Trusted Disinfection Company To Support Your Business’s Health

Having experts clean, disinfect, and protect your business from pathogens is the best way to ensure thorough, rigorous, regular protection. From training and education to target problem areas to the gear and cleaning agents necessary to tackle pathogens, ServiceMaster Clean couples short-term emergency disinfection with long-term preventive care.

Protecting your employees and clients from pathogens (and helping to protect your own reputation) can be as simple as calling the nearest ServiceMaster Clean location. Placing your trust in a cleaning and disinfection company lets you rest easy. You can be assured that your partner in cleaning has the knowledge and experience needed to help protect the health of your customers and employees. Learn more about our disinfection services and how our COVID-19 cleaning services can help your business be prepared to reopen.

ServiceMaster Clean Contract Services Mid Anglia have an excellent reputation among their clients for providing professional commercial cleaning but, with COVID-19 still surging and cleaning being such a high priority ServiceMaster Mid Anglia wanted to offer more to their clients.

All of the key Mobile and Operations Management Team were enrolled on an outsourced training course – The Prevention and Control of Infection and ServiceMaster Mid Angia are delighted that all employees passed the course.

The Award is issued by Training Qualification UK (TQUK) Level 2 and is aimed to allow the Field Operations Teams to enhance their understand of the importance of Cleaning within Medical environments to benefit ServiceMaster Mid Anglia’s clients within that sector.

The training covered subjects like, infection, how viruses are spread, correct cleaning techniques from hygiene cleaning through to decontamination cleaning, Risk Assessments and Chemical Handling and disposal.

Having ServiceMaster Clean Contract Services as your chosen commercial cleaning provider means you are in safe hands.

Thank you to B2W Group for providing the training.

b2w group

Want to know more about how ServiceMaster Clean Contract Services can help you with your Commercial Cleaning requirements? Get in touch today.

As a commercial cleaning provider, the latest lockdown has been quite challenging to manage. ServiceMaster Clean Contract Services Leicester explain how they are stepping up with their commercial cleaning as Lockdown easing begins.

Approximately 20% of our clients needed to close with other clients having had to reduce their service considerably due to reduced workforce at their workplace.

This hasn’t been the case across the board and in contrast, many of our clients, in particular our Healthcare sites, have remained open throughout. In a lot of these cases we have either increased the frequency of our cleaning services to supply sanitising during the day, or seen an uplift in the days we are requested to clean.

Whether our clients have remained open and required additional cleaning or for those sites that have remained open but with a Skeleton staff, we have been able to be flexible and manage the changes in requirements efficiently and effectively.

Managing the changes to ensure we consistently meet our client’s requirements has been challenging at times. On occasion, we have utilised the government Furlough scheme for staff unable to operate at their contracted place of work, this has ensured that we have been able to retain our valuable employees and ensure our workforce are safe and ready to resume services as soon as our clients can open again. For sites that have reduced their service, we have managed our workforce, to help our clients, and adapted accordingly. It is important that we can be adaptable and ensure our clients have confidence in us to be able to adapt to whatever their needs may be, and continue to build on our strong relationship.

As lockdown is eased, we believe that cleaning will be a top priority for all clients. It will be more important than ever to provide a clean and safe environment for staff, visitors, customers, patients, students or whoever may use their facility.

We know that there will be changes, we anticipate a lot of our existing clients increasing their current cleaning service, or at least returning to the full contracted service they had in place prior to lockdown, to ensure that their premises are regularly and thoroughly cleaned.

For businesses that chose to capitalise on the success of staff working from home and where office space and working numbers may reduce, we will be working with our clients to put together a suitable amended cleaning service. For our clients that are due to re-open, we already have plans in place to bring employees back to site and can start as soon as required.

Our bespoke cleaning service means that our Cleaning Task Schedules have always been bespoke to each client, this will continue and each Task Schedule will be adjusted to meet each of our client’s requirements. Since COVID-19 there has been a particular focus on the sanitising of all touchpoints, light switches, door handles and handrails etc and we anticipate this continuing to be a priority for the foreseeable.

We have already seen evidence that cleaning has definitely become more of a priority for everyone. Cleaning has likely been undervalued as a service prior to COVID-19 but, with such importance for good hygiene and cleaning standards, we see that it is now a much more valued service. We see this predominantly in the CQC Healthcare sector, a strong and growing client base of ours, and one we fully expect to continue.

We anticipate there will be an increase in demand for professional commercial cleaning as lockdown eases. Although this is a little difficult to predict, the measures we have put in place in providing our regular service, and the relationships our well organised and hardworking Operations teams have with their clients, will allow us to respond and adapt quickly to any changes and to any given circumstance or additional requirements from both new and existing clients.

Our aim is to help all of our existing clients and new clients to stay open or reopen as smoothly, as efficiently and as safely as possible.

Find out more about how we can help you with your commercial cleaning as Lockdown easing begins, get in touch today 

With the COVID-19 pandemic, staying safe and clean is more important than ever before, however, public spaces can house thousands of germs. Light switches, door handles, community kitchens, sink faucets – you name it, there are probably germs nesting on it. Consider how many surfaces you touch every day. If you touch it, several other people most likely touched it before you. Find out where the most germs in public places exist and how you can avoid them with tips from ServiceMaster Clean.

Germs In Doctors’ Offices

Visiting a doctor’s office is unavoidable. However, it’s not exactly the place you’d want to be if you needed to avoid germs. Offices including your general practitioner, a paediatrician and urgent care are riddled with germs from sick patients. Writing utensils, chairs, doorknobs and exam tables likely cling to germs, putting you at risk for exposure.

How To Avoid Them

To avoid germs at a doctor’s office, follow these tips:

  • Pack your own tissues and hand sanitisers.
  • Sit far away from other sick patients to put space between yourself and their germs.
  • Bring your own reading material.
  • When taking your child to the doctor, bring his or her favourite toys to keep them from touching germ-infested toys at the office.

Germs In Restaurants

While health officers may inspect restaurant kitchens to ensure practices are hygienic, the same inspection doesn’t occur in the restaurant’s seating area. Here, hidden germs can multiply in areas that aren’t sanitised as often as they should be. For example, restaurant menus are quickly handed from one guest to the next. Condiment bottles and salt and pepper shakers typically aren’t wiped down in between guests, either. Even the booth you’re sitting in may not be completely germ-free before you sit down.

How To Avoid Them When They Reopen

To avoid germs in a restaurant, follow these tips:

  • Sanitise condiment bottles or use a disinfectant wipe before you touch them.
  • Ask the server to wipe down the booth with a sanitiser cloth before you sit.
  • Never let your menu touch your plate or silverware.
  • Keep silverware on a napkin or your plate, never on the table.

Germs In Bathrooms

Even when regularly cleaned, public bathrooms contain plenty of germs. Germs can be found on the toilet seat handle, stall handle, bathroom faucet, and bathroom door, among other areas. To help cut down on the amount of germ transfer, many public restrooms today have installed hands-free devices like toilets, sinks and dryers. However, germs can still spread.

How To Avoid Them

If the public restroom you’re visiting doesn’t have handle-free equipment, you can avoid germs by following these tips:

  • Use a paper towel to touch handles.
  • Never set things like jackets or purses on the bathroom floor.
  • Don’t stick around after the toilet flushes, since the force could cause bacteria to fly into the air and land on your clothes.
  • If you can manage, try flushing the toilet with your foot to avoid touching the handle.
  • Learn how to wash your hands properly so they stay clean in every public space.

Germs In Offices

Offices are filled with shared workspaces that build up germs. Surfaces like the printer, fax machine, coffee maker, refrigerator, telephones and desks can go weeks or even months without being sanitized, putting you at risk for illness.

How To Avoid Them

To avoid germs at work, follow these tips:

  • Use a printable office cleaning checklist to keep your space neat and tidy.
  • Sanitize your work station daily.
  • Designate an employee in your office to be in charge of sanitizing common areas, like the kitchen or conference room.
  • Use a professional cleaning service to deeply clean your office and create a healthier work environment.

If you need a professional cleaning service to sanitize your public space, call the experts at ServiceMaster Clean our genuine commitment to offering you the best service with the proper tools, equipment, training and expertise, we can be there for you 24/7, any day of the year. Find your nearest ServiceMaster Clean to find out more today.

Under the current COVID restrictions, not everyone is in lockdown, with essential services remaining open, even though infection levels of the virus are on the rise.  ServiceMaster Clean Newbury explains how the infection control measures they have implemented has enabled their customers to carry on operating their business!

ServiceMaster Clean’s abilities in providing both Cleaning and Infection Control measures has been the key to delivering a safer working environment. ServiceMaster Clean Newbury continues to provide ongoing infection control measures to all it’s Daily Cleaning Contracts,  including disinfection services for new customers who have experienced COVID infections on their premises.

All Infection Control Measures provided by ServiceMaster Clean Newbury is based on  Stringent Health & Safety Procedures throughout it’s  business. This is supported with ongoing Health and Safety Bulletins to both Customers, ServiceMaster Clean  Administrative and Operational Staff to ensure safety measures are achieved and maintained at all times. This has continued throughout the current lockdown, keeping regular communication remains vitally important!

Infection Control information

To help ensure customers have access to up to date information, an Infection Control page was also added to the ServiceMaster Clean website making sure relevant information was just a click away if needed.

Adaptability

A Fogging System was also introduced, further enhancing the range of infection control services available from ServiceMaster Clean Newbury.  ServiceMaster Clean Newbury have three Service Divisions which has allowed them to remain open throughout the COVID Pandemic, delivering Cleaning, Sanitising and Disinfection Services to Housing Associations, Schools, Medical facilities and Manufacturing sites. For these Customers, it is vitally important that ServiceMaster Clean Newbury continues to operate its full range of services, in order to Keep Staff, Visitors, Clients, Customers, Pupils, Residents and others Safe.

Not all Customers have remained open i.e. those who do not offer essential services and are able to offer services and support remotely. These customers have either reduced requirements or do not require cleaning services at this time. This means it is important for ServiceMaster Clean Newbury to manage and monitor it’s customers  closely in order to meet its changing needs. This is achieved by daily communication with our Contracted Customers by our Contract Management and Field Management Team.

During these very uncertain times, ServiceMaster Clean Newbury ensures that on a daily basis it is delivering a Safe Working Environment to its Customers and staff.

If you are not completely happy with your current cleaning provision or require further information on Infection Control Services please do not hesitate to contact ServiceMaster Clean.

With the ups and downs COVID-19 is bringing to both individuals and businesses ServiceMaster Clean Contract Services Guildford have had to adjust frequently in order to meet the changing needs of their clients.

The Christmas period, in particular, has had significant challenges which ServiceMaster Clean Guildford have faced head-on. The big challenge faced as with many other businesses was sickness and self-isolating over the festive period. With cleaning operatives off, it is still as important as ever that the client’s needs are met.

This challenge was resolved with intelligent use of staff and shift changes, as several clients closed their doors temporarily, cleaning operatives and supervisors were issued alternative work allocation. This meant that not only staff that wanted work had it but clients also received continuity of service.

It was noticeable that many offices were closed over the festive period but there was a significant increase in requests for one-off deep cleaning and sanitisation. These requests were brought about by businesses wanting to utilise down time to ensure a thorough deep clean and sanitisation for when they could return to work but also following positive COVID cases. In these instances, it was possible to utilise cleaning operatives that would otherwise be furloughed.

All in all, December was reasonably successful for ServiceMaster Clean Guildford considering Covid and the Christmas break. Clients are happy and no issues have been reported. Considering the impact of Christmas & COVID ServiceMaster Clean Guildford still have 50% growth from December 2019 and over 10% from November 2020 which highlights how they have managed continuity of service in such difficult times.

Despite the success of this challenging period so far, ServiceMaster Clean Guildford are not resting on their laurels, planning is still as important as ever and both client service levels and staff levels will be closely monitored. It is important that the business remain strong, effective furloughing of cleaning operatives and management will be used where necessary but the aim is to keep enough provision to ensure continuity of service for valued clients.

Is your current cleaning provider meeting the mark when it comes to your cleaning requirements? Or are gaps starting to emerge?

If you want reassurance with your cleaning so you can focus on your business get in touch with ServiceMaster Clean Contract Services Guildford for a free no-obligation quotation today.

With a prevalent virus which scientists are still learning about and a vaccine promised but not yet available to combat the spread, what control measures can you put in place to mitigate the spread of COVID-19?

The spread of COVID-19

COVID-19 has a very fast reproduction rate with the droplets from coughing, sneezing and saliva from human mouths spreading onto anything the droplets have contact with.

When a person who has COVID-19 coughs, sneezes or talks, they may spread droplets containing the virus over a short distance, and these droplets will quickly settle on surrounding surfaces. This is called fomite transmission, and will transfer to surfaces include door handles, computer equipment, touch screens and handrails. You may get infected by the virus if you touch those surfaces or objects then touch your mouth, nose, or eyes.

Research has found that the new coronavirus can last up to 72 hours on plastic and stainless-steel surfaces and on cardboard for 24 hours. With this in mind, as we wait for the new vaccines to become available, the main advice to prevent COVID-19 is to practise strict hygiene measures which include cleaning and disinfecting surfaces and objects that people frequently touch more regularly than you normally would.

Even when national restrictions are lifted, we are likely to continue to see waves of coronavirus infections for the foreseeable future, particularly during the winter months, mainly because people remain indoors for longer periods of time with less ventilation. It is therefore important to stay vigilant and continue using hygienic practices.

Decontamination

As part of you cleaning programme to stop the spread of COVID-19, frequent high-level cleaning must include basics such as regular handwashing with soap and water for at least 20 seconds, to cleaning high touch points and high footfall areas.

The simplest way to keep areas clean is by cleaning walls, mopping floors, cleaning desks and workstations, as well as high touch areas like door handles etc, with anti-bacterial spray. However, sometimes this is not sufficient and a thorough deep clean is needed, particularly if a premises has had someone with a positive test, we can help you with any deep cleans you may need.

Fogging

There are several methods of deep cleaning that are used, the most common is known as a TR19 which is used to achieve a defined level of cleanliness of ventilation systems.

For deep cleaning within your premises, there is a method called fogging, which has been used in the past in hospitals for dealing with MRSA, and should be carried out by a specialist contractor, like ourselves, using specialised products and cleaning methods.

Fogging uses an antiviral disinfectant solution which cleans and sanitises large areas of a building quickly and efficiently, it can kill off the virus and other biological agents in the air and on any surfaces within the area that’s being treated.

The task involves spraying a fine mist from a spray gun which is then left to evaporate, usually for around 6 hours. The task requires the use of a chemical suit, gloves and an air fed ventilator as well as a sealed mask etc. There is a correct concentration of active chemicals that should be used when completing fogging, therefore, that is why companies like ourselves are brought in to complete the job. The product used is safe to use around electronic equipment like, computers or printers etc, as the mist is exceptionally fine, yet it’s still effective in penetrating all areas to kill off the virus. We will discuss with you beforehand as it may not be suitable for rooms that are difficult to seal.

Electrostatic broad-spectrum antimicrobial spray

In addition to the conventional fogging method, there is another method known as the electrostatic broad-spectrum antimicrobial spray process.

Electrostatic spray surface cleaning is the process of spraying an electrostatically charged mist onto surfaces and objects within your premises. The electrostatic spray uses a specialised solution that is combined with air and atomized by an electrode inside the sprayer. Surfaces that have already been treated will repel the spray, making the method extremely efficient.

Conclusion

  • To help reduce the spread of COVID-19 ensure a high standard of personal hygiene through regular handwashing with soap and warm water for at least 20 seconds. Where soap and water are not readily available, a 70% alcohol-based hand sanitiser should be used
  • The key to reducing the spread of COVID-19 in the workplace is the frequent cleaning of high touch point areas and high footfall areas and this cleaning schedule must be maintained
  • It is a legal requirement to self-isolate if you test positive or are told to self-isolate by NHS Test and Trace and could be fined if you do not self-isolate

For more information on disinfecting premises using fog these methods above get in contact with your local ServiceMaster Clean Contract Services business today.

As the temperatures drop, it’s time for businesses, offices and other facilities to prep for winter and the hazards it can bring, especially in areas that are more likely to receive ice and snow.

ServiceMaster Clean knows you want to keep your employees, clients and visitors safe year-round and that winter presents unique challenges. Before you switch the thermostat from cool to heat, learn how to get ready for winter in commercial settings to ensure that all of your people stay safe this season.

Keeping your air-conditioning clean

Replacing your air-conditioning/heating unit filters and making sure the ductwork, vents, registers, coils, drain pans and all other components are clean supports healthy indoor air quality for everyone in your premises.

That’s why we’d recommend getting your commercial building’s air-conditioning/heating system inspected before winter each year and cleaning the ducts if it’s necessary. Keeping the filters, vents and ductwork clean help allow for proper air circulation and ventilation.

Prepare your slip and fall solutions

Melting snow and ice can quickly become hazardous when tracked into your building or pooled around it outside. The best way to prevent slip and fall incidents in the workplace is to prepare to handle them before the winter weather hits – inside and out.

Outside, arrange for regular snow removal services to keep paths, walkways and parking lots as free of snow as possible. Maintain a protocol for salting or sanding icy areas to reduce the risk of slips and falls on-site.

Inside, place non-slip mats at all entrances to reduce the spread of melting snow and ice on floors. Schedule regular office janitorial services during the holiday season to help maintain hazard-free areas and further reduce the risk of avoidable accidents when you’re too busy to take care of the cleaning yourself.

Remove salt from your floors

Ice melt and salt are great at preventing slippery patches outdoors during the winter.

However, these chemicals are easily tracked inside on shoes and rolling bags, leaving ugly white stains and even damaging your floors. Regularly cleaning ice salt off your floors will help maintain the beauty of your carpet, hardwood, tile and other flooring materials. Luckily, the professional janitorial teams at ServiceMaster Clean can help keep your floors shining all season long, too – whether you waited too long to get ready for winter or just need a little help to keep up.

We know it’s important for your business to look pristine and stay safe year-round, even during the worst of the winter weather.

Ensure your offices are COVID safe

Unfortunately, COVID-19 will still be impacting the UK and businesses during the coming months and well into 2021, therefore you’ll need to ensure your office is being regularly cleaned as per COVID-19 cleaning guidelines.

Trust the teams at ServiceMaster Clean to help you get ready for winter this year, and keeping your premises COVID safe, by letting us handle all your commercial janitorial needs. We know what it takes to keep a business looking its best all year long. Find your nearest ServiceMaster Clean and find out more about our services today.

ServiceMaster Clean Contract Services Mid Anglia had a call late one evening, approximately 6pm from a Main GP practice in the local area where a patient had come into the GP with severe breathing difficulties. It was confirmed this was due to COVID-19 and the patient was subsequently transferred to Addenbrookes hospital. All areas used by the patient were isolated by the client and they called ServiceMaster Clean Mid Anglia for assistance in getting the areas deep cleaned, decontaminated and suitable to be used again.

sanitisation

After receiving the call, ServiceMaster Clean Mid Anglia assigned a cleaning team who were on site for 7am the following morning. The cleaning team were issued full PPE and under the circumstances were provided with full face coverings to reduce the risk to the cleaning operatives.

The team wiped down all touchable surfaces using disposable cloths, including, sinks, treatment beds. A three stage cleaning process was used, firstly with SaniMaster 6 then high pressure steam cleaning followed by re-cleaning with SaniMaster 6. This process was repeated on the floor areas.

Once the clean was completed all PPE was disposed of as contaminated waste and all equipment was sanitised afterwards to ensure there was no cross contamination.

Due to the rapid response of ServiceMaster Clean Contract Services Mid Anglia and availability of cleaning operatives the GP practice was up and running again and accepting patients by 10:00am.

Although many businesses have had to close their doors during this unprecedented lockdown, many of our existing clients have had to remain open to provide valuable services. ServiceMaster are proud to be able to help our clients and any other companies struggling to fulfill cleaning requirements during this difficult time.

Cleanliness is essential for every healthcare setting, as it is tasked with protecting the health of millions of people every day. Part of maintaining patients’ well-being is protecting them from bacteria that may be present in a facility that provides medical treatment. Regular cleaning is important to most businesses, but it’s absolutely essential for any healthcare setting, whether it’s a small doctor’s office or a large hospital.

Working with professional janitorial providers focused on meeting environmental cleaning standards for healthcare facilities can provide many benefits for employees and patients. The patient-centred healthcare cleaning programs from the experts at ServiceMaster Clean were designed to help your business achieve three critical goals:

1.Meet environmental cleaning standards

The National Patient Safety Agency (NPSA) mandates that healthcare settings in the UK, follow specific healthcare cleaning standards. Healthcare businesses that don’t comply may be subject to fines and even closure. Facilities that don’t prioritise compliance may also be held legally liable, should serious health issues occur for patients or employees because of an unclean setting.

Before hiring a commercial janitorial provider for your facility, make sure its procedures are based on the above regulatory requirements to provide adequate, patient-centred cleaning.

2. Maintain a professional appearance

A messy or unsanitary healthcare business is unlikely to be a profitable one, patients aren’t going to want to return to medical settings that aren’t professionally maintained. Healthcare businesses should not only keep the medical side of their offices disinfected, but also thoroughly clean the public areas of their facility. Dirty seat cushions in the waiting room, filled waste cans, or visible dirt or grime on floors and furnishings suggest that the facility does not take the responsibility of maintaining a safe, healthy environment seriously.

To maintain a professional medical setting, routine cleaning is essential. Whether the business concerned is a busy outpatient facility or a small dental practice, professional environmental cleaning services can help ensure your patients’ expectations are being met every day.

3. Keep staff and employees safe

Healthcare facilities depend on skilled employees with extensive training and qualifications, and due to the high costs of medical malpractice claims, licensed physicians and nurses are unlikely to stick with a healthcare business that does not meet environmental cleaning standards and regulations. In addition to retaining staff, strict cleaning standards can help improve the healthcare work environment and help increase productivity and worker satisfaction.

Healthcare workers come into contact with countless germs, that’s where professional healthcare cleaning services help protect both staff and patients from potentially serious and even deadly infections. When choosing a cleaning service to maintain your healthcare environment, select a provider committed to meeting the standards and expectations for healthcare environments.

ServiceMaster Clean is a leader in healthcare cleaning services, routinely adopting updates to applicable laws, as well as healthcare cleaning standards recommended by industry regulators. Our experts are trained on the proper cleaning protocols for specific healthcare settings to keep every environment we enter safe for both patients and employees. Contact us today for help maintaining the health of your facility.

A veteran in the franchising industry, our very own, Siva Kugathas has been shortlisted in the Transformation category at the bfa HSBC British Franchise Awards, taking place at the Vox, Birmingham, on November 30.

Siva, who before taking over the ServiceMaster Guildford franchise in January 2017, had already had a career in franchising for over 20 years with both KFC and Pizza Hut, used all that knowledge to transform the business, with turnover now 10 times that of when he first took on the resale.

He chose ServiceMaster Clean Contract Services, a contract commercial cleaning specialist franchise as he believed the potential for growth was evident.

“I am always looking for different and unusual ways to promote my business. In 2017 I featured on Eagle Radio in a carpet cleaning video for “National Clean Your Floors Day.”

Yes, that’s right, a video for radio. It was posted across the radio stations social media platforms and had great results. From this short video, I was noticed by a local company and secured a contract worth £100,000. It’s so exciting when trying something new has such a positive impact on your business.

I already feel incredibly proud to be recognised as a finalist in the BFA Awards. To me, they are the pinnacle of franchise industry awards and winning would be the ultimate achievement. I always strive to be the best in what I do and a BFA award would be a validation of this.” Siva Kugathas, Franchisee.

Pip Wilkins QFP, CEO of the bfa, said:

“In little more than three years, Siva has taken an existing franchise unit and increased its turnover tenfold. This is a fantastic achievement and it has also benefitted people in the community as he has gone from hiring one supervisor to one office manager, one operations manager, three area managers, one sales executive and seven mobile cleaners.”

Andrew Brattesani, Head of Franchising at HSBC, added:

“From the offset, Siva was determined to double the size of his business in 18 months. He focused heavily on maintaining relationships with the existing client base and receiving monthly feedback from customers, as well as putting staff retention at the centre of his objectives.”

Siva will go head-to-head against three other franchisees in November.

Good luck Siva!

Maintaining a clean work environment has always been important, but with the global COVID-19 pandemic, regular cleaning, disinfecting and hygiene have become more important than ever.

Trying to run a business right now is more challenging than ever. How do you keep people safe, while still doing the volume of business you need to keep the doors open? How do you protect your employees?

There are several important steps to take, from supplying protective gear to enforcing the guidelines laid out by the government and local health authorities. Keeping a clean place of business is one of the most crucial parts of protecting you, your workers, and your customers.

Regular cleaning and disinfecting are key in preventing the spread of the virus that causes COVID-19. And the safest, most thorough, most reliable way to keep your workplace clean is by enlisting the help of commercial cleaning professionals. Commercial cleaners offer the best protection possible to your business. They bring top-notch experience in fighting new viral threats.  With regular cleaning provided you can focus on your core business while knowing that your employees and customers are safe.

What is Coronavirus (COVID-19)?

Understanding what this virus does, how it’s transmitted, and how to take preventive measures against it are all part of the solution. With so much new information coming in all the time—and a lot of confusion about certain facts—knowing more about the new coronavirus can be an incredible help.

COVID-19 stands for Coronavirus Disease, 2019. The specific coronavirus that causes COVID-19 is called SARS-CoV-2, you may hear people use all three of these terms.

There are at least seven different coronaviruses that can affect humans. Several of them are very serious, causing conditions like SARS or MERS.

Common COVID-19 Symptoms

The new coronavirus primarily affects the respiratory system, causing coughing and shortness of breath. You may also experience fever, muscle pain, or a loss of taste or smell – NHS COVID-19 Symptoms.

Despite this wide range of symptoms, some people may not experience any symptoms at all, part of what makes this virus so dangerous is that people can have it without knowing. If someone with no symptoms—an “asymptomatic carrier”—goes out in public without a mask on, that person can spread the virus to others without realising it.

As someone responsible for a premises where people gather, helping prevent that spread is on you. You’ll want to do everything you can to ensure that an outbreak doesn’t occur at your place of business, including calling professionals to help disinfect all surfaces, so that this disease doesn’t transfer from an employee to employee, or employee to a customer, or vice-versa.

Preventing the Spread in Your Commercial Space

COVID-19 is highly virulent, and it may be transmittable in more ways than researchers originally thought, which means that fighting it is as tough as it is important. However, there are things that you can do to help prevent the spread of COVID-19.

  • Comply with UK Government guidelines and local council guidelines about business closures. If you’re allowed to open your business but conflicted about whether it’s wise to do so, consult with your local health agencies about the potential risks involved
  • Ensure personal protective equipment (PPE) is available to your employees and maybe even your customers if needed
  • Consider requiring PPE for customers entering your store, in order to maintain as safe an environment as possible
  • Communicate expectations to employees on wearing protective gear, how to responsibly interact with customers, and on the importance of staying home if they have any of the above symptoms
  • Follow guidelines about cleaning and disinfecting procedures, clean often, and disinfect surfaces that are frequently touched, even if everyone is wearing protective gear
  • Dispose of and replace disposable masks and gloves as appropriate. People, especially ones who aren’t used to wearing gloves, may touch their face with gloves on, at which point the gloves are potentially spreading a virus, rather than protecting against it
  • Be prepared to take action in the event of contamination. If someone who is suspected or confirmed to carry coronavirus after a test visits your business, be ready to cordon off the area and air it out, ideally for 24 hours, before thoroughly disinfecting it
  • Know and follow industry-specific guidelines. Check to see if the government or your industry’s governing body has issued guidance specific to your business, for instance, hospitals should promptly identify and isolate possible COVID-19 patients. Restaurants and bars may consider changing their layout so that parties of up to 6 are separated by at least six feet while waiting and dining

How Can Commercial Cleaning Help?

Commercial cleaning can help in the fight against viral infections by bringing the right tools and the right experience to your business.

  • Our commercial cleans occur at regular, scheduled intervals that you can depend on. This ongoing preventative measure can help reduce the risk of viral infections for the long haul
  • All of our cleaners are equipped with the right equipment needed for the job at hand. So, you don’t have to worry about whether your disinfectant is approved to fight COVID-19
  • Our cleaners are thorough and are trained to a high standard with cleaning high touch point areas on your premises
  • Our cleaners are trained in cleaning and disinfecting businesses of all kinds, from office buildings to hospitals,

Letting someone else handle your cleaning frees you up to focus on the reason you opened a business in the first place and do the work that you’re good at—the work that you like to do—and let other people use their expertise to handle the cleaning for you.

Find your nearest ServiceMaster Clean Contract Services here and ask for more information on how we can help.

The entire office culture across the UK has completely changed and most businesses will not return back to normal, instead a ‘new normal’ will have to be put in place.

Following lockdown, many businesses are gradually starting the process of getting their staff back to work and there are changes to the offices that have had to be made post-coronavirus.

Returning to work will have to happen in stages and the transition time will be stressful for all involved.

 

What returning to work will look like

Offices around the world are having to change the way they operate, it that means doing flexible working, for example, three days in the office and two days working remotely, or limiting the amount of staff in the offices completely, is something that has to be done.

Having an office presence is important for both processes and cultural practices and it’s going to be tempting to revert back to pre-pandemic. To help stop the spread of COVID-19 this needs to be watched carefully and enforced within the office environment.

There are three employee segments that can be considered:

  • Fully Remote working (All work can be completed at home, like a marketing role for example)
  • Hybrid Remote (As mentioned above, working at the office and at home on split days)
  • On-Site (For those that physically have to be in work, like tradespeople, cleaners etc)

 Get together with your employees and ask them what they’d prefer and if suitable for the type of business bring in the practices they want.

Redesigning the workplace

The pre-pandemic typical office was likely a mixture of private offices and open desks with staff sat side by side, meeting rooms and shared amenities. Well, this is not the case now as new measures have to be in place to keep your staff safe.

Businesses need to create workspaces to keep all employees safe, here are a few examples:

  1. Social Distancing measures must be put in place, meaning the staff are more spread out, although this does mean less staff will be allowed in the offices
  2. Bring in separate cubicles for all employees, protected with screens if needed, block off alternative desks in open-plan offices
  3. Staggered break times to ensure only a limited number of employees are in break out areas at any one time
  4. Introduce a one-way system around the office premises to ensure staff are socially distanced as much as possible
  5. Hand sanitising stations at entry and exit points, also if possible on all employees’ desks

Now is the time to initiate change

Employers around the UK need to start experimenting with bringing their employees back to offices if this isn’t possible then make working remotely more efficient by introducing more organisational digital software.

Experimenting isn’t going to hurt, if something doesn’t work for your company, try something different.

New cleaning measures are a must

Cleaning your office more effectively during and after the pandemic is vital and new cleaning regimes MUST be implemented to keep all employees safe.

Your new cleaning regime should include regular cleaning of high touch point areas on top of your regular cleaning, more frequent cleaning in high traffic areas should also be considered.

If there’s a case within your offices then a deep clean, disinfection and sanitisation should be considered before allowing people back into a possibly contaminated space.

Getting the right cleaning regime in place now, supported by the right professional cleaning company, offers reassurance for you, your employees and any visitors to your building.

If you have been doing the cleaning yourself or not getting the right level of support from your cleaning company it’s time to get in touch with your local ServiceMaster Clean Contract Services company, where you know you can rely on local commitment with national support and over 60 years of experience in the cleaning industry in the UK.