Siva Kugathas, owner of ServiceMaster Clean Contract Services Guildford goes Above & Beyond again.

Siva is owner of one of the fastest growing ServiceMaster Clean Contract Services businesses in the UK and despite the time and effort Siva puts in to providing exceptional service to his clients, he always finds time to give back to the local community and charities.

During the month of February Siva has completed a 100 mile walk/run in aid of Refuge. Not only did he achieve this, he did it whilst recovering from COVID-19. The event took place straight after Siva was ill with COVID-19, which made it far more of a challenge than planned. Despite all of the odds, Siva managed to complete the walk/run for the event. It was very tough to start with, as Siva’s fitness was very poor following the bout of COVID-19. He was forced to take breaks every half a mile, as breathing was struggle due to the effect of COVID-19 on his lungs, but Siva persevered, knowing it was for a good cause.

“I signed up to this challenge before feeling unwell but wanted to meet my commitment to Refuge. It is a vital charity and supports people when they need support the most. I am in a fortunate position and I want to support people who need help and support. I have experienced what it is like to be a refugee myself as a school age child during a war in Sri Lanka and understand the challenges of needing a safe place” said Siva.

Refuge has been running since 1971, and has led campaigns against domestic abuse. They have grown to become the country’s largest single provider of specialist domestic and gender-based violence services. Now supporting over 7,000 women and children on any given day.

Siva also added, “I am proud to have been involved with this event, and at ServiceMaster Clean Contract Services Guildford we are always looking to closely work with local charities and support them in any way we can”.

If you are looking for a company that goes Above & Beyond to help your with your commercial cleaning requirements, get in touch with Siva and ServiceMaster Clean Contract Services for a free no-obligation quotation today.

A regular schedule of cleaning and disinfection is crucial for protecting employees, customers, patients, and visitors. However, in the midst of the COVID-19 pandemic and in the face of other dangerous pathogens, maintaining constant disinfection is more important than ever. Maintaining this disinfection in between major cleanings can help protect your business from potential outbreaks caused by these dangerous pathogens.

Benefits Of Regular Cleaning And Disinfection

A professional cleaning and disinfection treatment isn’t a one-time thing. It may be tempting to think of professional cleaning as a chance to “catch up” to a place where your own employees can take over. The truth is that you get the most mileage out of regular professional cleaning and disinfection long term.

  • You protect yourself from compliance issues. Professional cleaners stay up to date on the latest government guidelines, because it’s their job to do so. If you want to ensure compliance, hiring experts is the simplest way to do so.
  • You get a more thorough cleaning. Trained professionals know how to keep a work environment safe and know where viruses are likely to thrive. They know where to pay extra attention and know which cleaners are approved by the HSE to tackle which pathogens. They know how long to leave a disinfecting agent on a surface for complete disinfection.
  • You benefit from professional-grade equipment and training. To reduce the spread of dangerous pathogens and protect the health of others, cleaning professionals use HSE-approved disinfectants and the training that ensures appropriate, thorough disinfection for the business you own.
  • You can get long-term disinfectant protection between cleanings. SaniMaster disinfection services may include an antimicrobial barrier that lasts up to 90 days to help fight bacteria, mould, and fungi. This barrier provides extended surface disinfection protection as part of our preventive disinfection services to provide peace of mind for your business.

Routine professional cleaning and disinfection from trained, well-equipped experts can provide long-term cleanliness and peace of mind in any situation where you’re worried about infectious diseases taking root and spreading. It’s a great way to keep your facility functioning without breaking the bank on stockpiling cleaning equipment or educating staff in combating each of the unique pathogens that can spread in a healthcare environment.

The Importance Of Disinfecting Surfaces

Beyond just regular cleaning and disinfection, keeping certain high-touch and at-risk surfaces disinfected on an ongoing basis is key. Simple, quick wipe-downs with soap and/or with surface disinfectants can help you maintain a safe and healthy environment. In addition to protecting staff and patients, frequent disinfecting can:

  • Fight against antibiotic-resistant (AR) pathogens by taking regular action to completely wipe them out.
  • Help remove pathogens from surfaces that may come into contact with bodily fluids
  • Help combat long-lasting pathogens, including AR pathogens and HAIs that can linger on surfaces for days or even months.
  • Help kill and/or remove pathogens from surfaces that are often neglected in casual cleanings, such as floors and walls.
  • Allows onsite cleaning staff to focus on emergencies and simplifies the regular cleaning process, without having them shoulder the burden (timewise or materially) of disinfection for the entire facility.
  • Even “noncritical” surfaces that aren’t frequently touched can become a factor in the cross-transmission of diseases.

Disinfection Guidelines To Follow Between Cleanings

As important as it is to regularly clean and disinfect your place of work, there are also many steps between cleanings that you can take to make sure that you’re keeping your workplace as sanitary as possible.

  • Have employees wash their hands regularly, for the full recommended 20 seconds.
  • Use hand sanitiser before or after interacting with customers or clients, when handwashing is not immediately available. Hand sanitisers should be at least 60% alcohol.
  • Regularly clean and disinfect high-touch areas and items such as computers, phones, desktops, testing equipment, touchscreens, tables, and more.
  • Make sure that personal protective equipment (PPE) is worn properly. This includes wearing masks over both the nose and the mouth, as well as disposing of masks, gloves, and gowns properly as required.
  • Take advantage of a protective antimicrobial barrier that can help combat bacteria, fungi, and mould.
  • Be mindful of how often you replace your cleaning cloth, so that your disinfection attempts don’t become a vector for cross-contamination.

Rely On A Trusted Disinfection Company To Support Your Business’s Health

Having experts clean, disinfect, and protect your business from pathogens is the best way to ensure thorough, rigorous, regular protection. From training and education to target problem areas to the gear and cleaning agents necessary to tackle pathogens, ServiceMaster Clean couples short-term emergency disinfection with long-term preventive care.

Protecting your employees and clients from pathogens (and helping to protect your own reputation) can be as simple as calling the nearest ServiceMaster Clean location. Placing your trust in a cleaning and disinfection company lets you rest easy. You can be assured that your partner in cleaning has the knowledge and experience needed to help protect the health of your customers and employees. Learn more about our disinfection services and how our COVID-19 cleaning services can help your business be prepared to reopen.

ServiceMaster Clean Contract Services Mid Anglia have an excellent reputation among their clients for providing professional commercial cleaning but, with COVID-19 still surging and cleaning being such a high priority ServiceMaster Mid Anglia wanted to offer more to their clients.

All of the key Mobile and Operations Management Team were enrolled on an outsourced training course – The Prevention and Control of Infection and ServiceMaster Mid Angia are delighted that all employees passed the course.

The Award is issued by Training Qualification UK (TQUK) Level 2 and is aimed to allow the Field Operations Teams to enhance their understand of the importance of Cleaning within Medical environments to benefit ServiceMaster Mid Anglia’s clients within that sector.

The training covered subjects like, infection, how viruses are spread, correct cleaning techniques from hygiene cleaning through to decontamination cleaning, Risk Assessments and Chemical Handling and disposal.

Having ServiceMaster Clean Contract Services as your chosen commercial cleaning provider means you are in safe hands.

Thank you to B2W Group for providing the training.

b2w group

Want to know more about how ServiceMaster Clean Contract Services can help you with your Commercial Cleaning requirements? Get in touch today.

As a commercial cleaning provider, the latest lockdown has been quite challenging to manage. ServiceMaster Clean Contract Services Leicester explain how they are stepping up with their commercial cleaning as Lockdown easing begins.

Approximately 20% of our clients needed to close with other clients having had to reduce their service considerably due to reduced workforce at their workplace.

This hasn’t been the case across the board and in contrast, many of our clients, in particular our Healthcare sites, have remained open throughout. In a lot of these cases we have either increased the frequency of our cleaning services to supply sanitising during the day, or seen an uplift in the days we are requested to clean.

Whether our clients have remained open and required additional cleaning or for those sites that have remained open but with a Skeleton staff, we have been able to be flexible and manage the changes in requirements efficiently and effectively.

Managing the changes to ensure we consistently meet our client’s requirements has been challenging at times. On occasion, we have utilised the government Furlough scheme for staff unable to operate at their contracted place of work, this has ensured that we have been able to retain our valuable employees and ensure our workforce are safe and ready to resume services as soon as our clients can open again. For sites that have reduced their service, we have managed our workforce, to help our clients, and adapted accordingly. It is important that we can be adaptable and ensure our clients have confidence in us to be able to adapt to whatever their needs may be, and continue to build on our strong relationship.

As lockdown is eased, we believe that cleaning will be a top priority for all clients. It will be more important than ever to provide a clean and safe environment for staff, visitors, customers, patients, students or whoever may use their facility.

We know that there will be changes, we anticipate a lot of our existing clients increasing their current cleaning service, or at least returning to the full contracted service they had in place prior to lockdown, to ensure that their premises are regularly and thoroughly cleaned.

For businesses that chose to capitalise on the success of staff working from home and where office space and working numbers may reduce, we will be working with our clients to put together a suitable amended cleaning service. For our clients that are due to re-open, we already have plans in place to bring employees back to site and can start as soon as required.

Our bespoke cleaning service means that our Cleaning Task Schedules have always been bespoke to each client, this will continue and each Task Schedule will be adjusted to meet each of our client’s requirements. Since COVID-19 there has been a particular focus on the sanitising of all touchpoints, light switches, door handles and handrails etc and we anticipate this continuing to be a priority for the foreseeable.

We have already seen evidence that cleaning has definitely become more of a priority for everyone. Cleaning has likely been undervalued as a service prior to COVID-19 but, with such importance for good hygiene and cleaning standards, we see that it is now a much more valued service. We see this predominantly in the CQC Healthcare sector, a strong and growing client base of ours, and one we fully expect to continue.

We anticipate there will be an increase in demand for professional commercial cleaning as lockdown eases. Although this is a little difficult to predict, the measures we have put in place in providing our regular service, and the relationships our well organised and hardworking Operations teams have with their clients, will allow us to respond and adapt quickly to any changes and to any given circumstance or additional requirements from both new and existing clients.

Our aim is to help all of our existing clients and new clients to stay open or reopen as smoothly, as efficiently and as safely as possible.

Find out more about how we can help you with your commercial cleaning as Lockdown easing begins, get in touch today 

With the COVID-19 pandemic, staying safe and clean is more important than ever before, however, public spaces can house thousands of germs. Light switches, door handles, community kitchens, sink faucets – you name it, there are probably germs nesting on it. Consider how many surfaces you touch every day. If you touch it, several other people most likely touched it before you. Find out where the most germs in public places exist and how you can avoid them with tips from ServiceMaster Clean.

Germs In Doctors’ Offices

Visiting a doctor’s office is unavoidable. However, it’s not exactly the place you’d want to be if you needed to avoid germs. Offices including your general practitioner, a paediatrician and urgent care are riddled with germs from sick patients. Writing utensils, chairs, doorknobs and exam tables likely cling to germs, putting you at risk for exposure.

How To Avoid Them

To avoid germs at a doctor’s office, follow these tips:

  • Pack your own tissues and hand sanitisers.
  • Sit far away from other sick patients to put space between yourself and their germs.
  • Bring your own reading material.
  • When taking your child to the doctor, bring his or her favourite toys to keep them from touching germ-infested toys at the office.

Germs In Restaurants

While health officers may inspect restaurant kitchens to ensure practices are hygienic, the same inspection doesn’t occur in the restaurant’s seating area. Here, hidden germs can multiply in areas that aren’t sanitised as often as they should be. For example, restaurant menus are quickly handed from one guest to the next. Condiment bottles and salt and pepper shakers typically aren’t wiped down in between guests, either. Even the booth you’re sitting in may not be completely germ-free before you sit down.

How To Avoid Them When They Reopen

To avoid germs in a restaurant, follow these tips:

  • Sanitise condiment bottles or use a disinfectant wipe before you touch them.
  • Ask the server to wipe down the booth with a sanitiser cloth before you sit.
  • Never let your menu touch your plate or silverware.
  • Keep silverware on a napkin or your plate, never on the table.

Germs In Bathrooms

Even when regularly cleaned, public bathrooms contain plenty of germs. Germs can be found on the toilet seat handle, stall handle, bathroom faucet, and bathroom door, among other areas. To help cut down on the amount of germ transfer, many public restrooms today have installed hands-free devices like toilets, sinks and dryers. However, germs can still spread.

How To Avoid Them

If the public restroom you’re visiting doesn’t have handle-free equipment, you can avoid germs by following these tips:

  • Use a paper towel to touch handles.
  • Never set things like jackets or purses on the bathroom floor.
  • Don’t stick around after the toilet flushes, since the force could cause bacteria to fly into the air and land on your clothes.
  • If you can manage, try flushing the toilet with your foot to avoid touching the handle.
  • Learn how to wash your hands properly so they stay clean in every public space.

Germs In Offices

Offices are filled with shared workspaces that build up germs. Surfaces like the printer, fax machine, coffee maker, refrigerator, telephones and desks can go weeks or even months without being sanitized, putting you at risk for illness.

How To Avoid Them

To avoid germs at work, follow these tips:

  • Use a printable office cleaning checklist to keep your space neat and tidy.
  • Sanitize your work station daily.
  • Designate an employee in your office to be in charge of sanitizing common areas, like the kitchen or conference room.
  • Use a professional cleaning service to deeply clean your office and create a healthier work environment.

If you need a professional cleaning service to sanitize your public space, call the experts at ServiceMaster Clean our genuine commitment to offering you the best service with the proper tools, equipment, training and expertise, we can be there for you 24/7, any day of the year. Find your nearest ServiceMaster Clean to find out more today.

Under the current COVID restrictions, not everyone is in lockdown, with essential services remaining open, even though infection levels of the virus are on the rise.  ServiceMaster Clean Newbury explains how the infection control measures they have implemented has enabled their customers to carry on operating their business!

ServiceMaster Clean’s abilities in providing both Cleaning and Infection Control measures has been the key to delivering a safer working environment. ServiceMaster Clean Newbury continues to provide ongoing infection control measures to all it’s Daily Cleaning Contracts,  including disinfection services for new customers who have experienced COVID infections on their premises.

All Infection Control Measures provided by ServiceMaster Clean Newbury is based on  Stringent Health & Safety Procedures throughout it’s  business. This is supported with ongoing Health and Safety Bulletins to both Customers, ServiceMaster Clean  Administrative and Operational Staff to ensure safety measures are achieved and maintained at all times. This has continued throughout the current lockdown, keeping regular communication remains vitally important!

Infection Control information

To help ensure customers have access to up to date information, an Infection Control page was also added to the ServiceMaster Clean website making sure relevant information was just a click away if needed.

Adaptability

A Fogging System was also introduced, further enhancing the range of infection control services available from ServiceMaster Clean Newbury.  ServiceMaster Clean Newbury have three Service Divisions which has allowed them to remain open throughout the COVID Pandemic, delivering Cleaning, Sanitising and Disinfection Services to Housing Associations, Schools, Medical facilities and Manufacturing sites. For these Customers, it is vitally important that ServiceMaster Clean Newbury continues to operate its full range of services, in order to Keep Staff, Visitors, Clients, Customers, Pupils, Residents and others Safe.

Not all Customers have remained open i.e. those who do not offer essential services and are able to offer services and support remotely. These customers have either reduced requirements or do not require cleaning services at this time. This means it is important for ServiceMaster Clean Newbury to manage and monitor it’s customers  closely in order to meet its changing needs. This is achieved by daily communication with our Contracted Customers by our Contract Management and Field Management Team.

During these very uncertain times, ServiceMaster Clean Newbury ensures that on a daily basis it is delivering a Safe Working Environment to its Customers and staff.

If you are not completely happy with your current cleaning provision or require further information on Infection Control Services please do not hesitate to contact ServiceMaster Clean.

With the ups and downs COVID-19 is bringing to both individuals and businesses ServiceMaster Clean Contract Services Guildford have had to adjust frequently in order to meet the changing needs of their clients.

The Christmas period, in particular, has had significant challenges which ServiceMaster Clean Guildford have faced head-on. The big challenge faced as with many other businesses was sickness and self-isolating over the festive period. With cleaning operatives off, it is still as important as ever that the client’s needs are met.

This challenge was resolved with intelligent use of staff and shift changes, as several clients closed their doors temporarily, cleaning operatives and supervisors were issued alternative work allocation. This meant that not only staff that wanted work had it but clients also received continuity of service.

It was noticeable that many offices were closed over the festive period but there was a significant increase in requests for one-off deep cleaning and sanitisation. These requests were brought about by businesses wanting to utilise down time to ensure a thorough deep clean and sanitisation for when they could return to work but also following positive COVID cases. In these instances, it was possible to utilise cleaning operatives that would otherwise be furloughed.

All in all, December was reasonably successful for ServiceMaster Clean Guildford considering Covid and the Christmas break. Clients are happy and no issues have been reported. Considering the impact of Christmas & COVID ServiceMaster Clean Guildford still have 50% growth from December 2019 and over 10% from November 2020 which highlights how they have managed continuity of service in such difficult times.

Despite the success of this challenging period so far, ServiceMaster Clean Guildford are not resting on their laurels, planning is still as important as ever and both client service levels and staff levels will be closely monitored. It is important that the business remain strong, effective furloughing of cleaning operatives and management will be used where necessary but the aim is to keep enough provision to ensure continuity of service for valued clients.

Is your current cleaning provider meeting the mark when it comes to your cleaning requirements? Or are gaps starting to emerge?

If you want reassurance with your cleaning so you can focus on your business get in touch with ServiceMaster Clean Contract Services Guildford for a free no-obligation quotation today.

With a prevalent virus which scientists are still learning about and a vaccine promised but not yet available to combat the spread, what control measures can you put in place to mitigate the spread of COVID-19?

The spread of COVID-19

COVID-19 has a very fast reproduction rate with the droplets from coughing, sneezing and saliva from human mouths spreading onto anything the droplets have contact with.

When a person who has COVID-19 coughs, sneezes or talks, they may spread droplets containing the virus over a short distance, and these droplets will quickly settle on surrounding surfaces. This is called fomite transmission, and will transfer to surfaces include door handles, computer equipment, touch screens and handrails. You may get infected by the virus if you touch those surfaces or objects then touch your mouth, nose, or eyes.

Research has found that the new coronavirus can last up to 72 hours on plastic and stainless-steel surfaces and on cardboard for 24 hours. With this in mind, as we wait for the new vaccines to become available, the main advice to prevent COVID-19 is to practise strict hygiene measures which include cleaning and disinfecting surfaces and objects that people frequently touch more regularly than you normally would.

Even when national restrictions are lifted, we are likely to continue to see waves of coronavirus infections for the foreseeable future, particularly during the winter months, mainly because people remain indoors for longer periods of time with less ventilation. It is therefore important to stay vigilant and continue using hygienic practices.

Decontamination

As part of you cleaning programme to stop the spread of COVID-19, frequent high-level cleaning must include basics such as regular handwashing with soap and water for at least 20 seconds, to cleaning high touch points and high footfall areas.

The simplest way to keep areas clean is by cleaning walls, mopping floors, cleaning desks and workstations, as well as high touch areas like door handles etc, with anti-bacterial spray. However, sometimes this is not sufficient and a thorough deep clean is needed, particularly if a premises has had someone with a positive test, we can help you with any deep cleans you may need.

Fogging

There are several methods of deep cleaning that are used, the most common is known as a TR19 which is used to achieve a defined level of cleanliness of ventilation systems.

For deep cleaning within your premises, there is a method called fogging, which has been used in the past in hospitals for dealing with MRSA, and should be carried out by a specialist contractor, like ourselves, using specialised products and cleaning methods.

Fogging uses an antiviral disinfectant solution which cleans and sanitises large areas of a building quickly and efficiently, it can kill off the virus and other biological agents in the air and on any surfaces within the area that’s being treated.

The task involves spraying a fine mist from a spray gun which is then left to evaporate, usually for around 6 hours. The task requires the use of a chemical suit, gloves and an air fed ventilator as well as a sealed mask etc. There is a correct concentration of active chemicals that should be used when completing fogging, therefore, that is why companies like ourselves are brought in to complete the job. The product used is safe to use around electronic equipment like, computers or printers etc, as the mist is exceptionally fine, yet it’s still effective in penetrating all areas to kill off the virus. We will discuss with you beforehand as it may not be suitable for rooms that are difficult to seal.

Electrostatic broad-spectrum antimicrobial spray

In addition to the conventional fogging method, there is another method known as the electrostatic broad-spectrum antimicrobial spray process.

Electrostatic spray surface cleaning is the process of spraying an electrostatically charged mist onto surfaces and objects within your premises. The electrostatic spray uses a specialised solution that is combined with air and atomized by an electrode inside the sprayer. Surfaces that have already been treated will repel the spray, making the method extremely efficient.

Conclusion

  • To help reduce the spread of COVID-19 ensure a high standard of personal hygiene through regular handwashing with soap and warm water for at least 20 seconds. Where soap and water are not readily available, a 70% alcohol-based hand sanitiser should be used
  • The key to reducing the spread of COVID-19 in the workplace is the frequent cleaning of high touch point areas and high footfall areas and this cleaning schedule must be maintained
  • It is a legal requirement to self-isolate if you test positive or are told to self-isolate by NHS Test and Trace and could be fined if you do not self-isolate

 

For more information on disinfecting premises using fog these methods above get in contact with your local ServiceMaster Clean Contract Services business today.

As the temperatures drop, it’s time for businesses, offices and other facilities to prep for winter and the hazards it can bring, especially in areas that are more likely to receive ice and snow.

ServiceMaster Clean knows you want to keep your employees, clients and visitors safe year-round and that winter presents unique challenges. Before you switch the thermostat from cool to heat, learn how to get ready for winter in commercial settings to ensure that all of your people stay safe this season.

Keeping your air-conditioning clean

Replacing your air-conditioning/heating unit filters and making sure the ductwork, vents, registers, coils, drain pans and all other components are clean supports healthy indoor air quality for everyone in your premises.

That’s why we’d recommend getting your commercial building’s air-conditioning/heating system inspected before winter each year and cleaning the ducts if it’s necessary. Keeping the filters, vents and ductwork clean help allow for proper air circulation and ventilation.

Prepare your slip and fall solutions

Melting snow and ice can quickly become hazardous when tracked into your building or pooled around it outside. The best way to prevent slip and fall incidents in the workplace is to prepare to handle them before the winter weather hits – inside and out.

Outside, arrange for regular snow removal services to keep paths, walkways and parking lots as free of snow as possible. Maintain a protocol for salting or sanding icy areas to reduce the risk of slips and falls on-site.

Inside, place non-slip mats at all entrances to reduce the spread of melting snow and ice on floors. Schedule regular office janitorial services during the holiday season to help maintain hazard-free areas and further reduce the risk of avoidable accidents when you’re too busy to take care of the cleaning yourself.

Remove salt from your floors

Ice melt and salt are great at preventing slippery patches outdoors during the winter.

However, these chemicals are easily tracked inside on shoes and rolling bags, leaving ugly white stains and even damaging your floors. Regularly cleaning ice salt off your floors will help maintain the beauty of your carpet, hardwood, tile and other flooring materials. Luckily, the professional janitorial teams at ServiceMaster Clean can help keep your floors shining all season long, too – whether you waited too long to get ready for winter or just need a little help to keep up.

We know it’s important for your business to look pristine and stay safe year-round, even during the worst of the winter weather.

Ensure your offices are COVID safe

Unfortunately, COVID-19 will still be impacting the UK and businesses during the coming months and well into 2021, therefore you’ll need to ensure your office is being regularly cleaned as per COVID-19 cleaning guidelines.

Trust the teams at ServiceMaster Clean to help you get ready for winter this year, and keeping your premises COVID safe, by letting us handle all your commercial janitorial needs. We know what it takes to keep a business looking its best all year long. Find your nearest ServiceMaster Clean and find out more about our services today.

ServiceMaster Clean Contract Services Mid Anglia had a call late one evening, approximately 6pm from a Main GP practice in the local area where a patient had come into the GP with severe breathing difficulties. It was confirmed this was due to COVID-19 and the patient was subsequently transferred to Addenbrookes hospital. All areas used by the patient were isolated by the client and they called ServiceMaster Clean Mid Anglia for assistance in getting the areas deep cleaned, decontaminated and suitable to be used again.

sanitisation

After receiving the call, ServiceMaster Clean Mid Anglia assigned a cleaning team who were on site for 7am the following morning. The cleaning team were issued full PPE and under the circumstances were provided with full face coverings to reduce the risk to the cleaning operatives.

The team wiped down all touchable surfaces using disposable cloths, including, sinks, treatment beds. A three stage cleaning process was used, firstly with SaniMaster 6 then high pressure steam cleaning followed by re-cleaning with SaniMaster 6. This process was repeated on the floor areas.

Once the clean was completed all PPE was disposed of as contaminated waste and all equipment was sanitised afterwards to ensure there was no cross contamination.

Due to the rapid response of ServiceMaster Clean Contract Services Mid Anglia and availability of cleaning operatives the GP practice was up and running again and accepting patients by 10:00am.

Although many businesses have had to close their doors during this unprecedented lockdown, many of our existing clients have had to remain open to provide valuable services. ServiceMaster are proud to be able to help our clients and any other companies struggling to fulfill cleaning requirements during this difficult time.

Cleanliness is essential for every healthcare setting, as it is tasked with protecting the health of millions of people every day. Part of maintaining patients’ well-being is protecting them from bacteria that may be present in a facility that provides medical treatment. Regular cleaning is important to most businesses, but it’s absolutely essential for any healthcare setting, whether it’s a small doctor’s office or a large hospital.

Working with professional janitorial providers focused on meeting environmental cleaning standards for healthcare facilities can provide many benefits for employees and patients. The patient-centred healthcare cleaning programs from the experts at ServiceMaster Clean were designed to help your business achieve three critical goals:

1.Meet environmental cleaning standards

The National Patient Safety Agency (NPSA) mandates that healthcare settings in the UK, follow specific healthcare cleaning standards. Healthcare businesses that don’t comply may be subject to fines and even closure. Facilities that don’t prioritise compliance may also be held legally liable, should serious health issues occur for patients or employees because of an unclean setting.

Before hiring a commercial janitorial provider for your facility, make sure its procedures are based on the above regulatory requirements to provide adequate, patient-centred cleaning.

2. Maintain a professional appearance

A messy or unsanitary healthcare business is unlikely to be a profitable one, patients aren’t going to want to return to medical settings that aren’t professionally maintained. Healthcare businesses should not only keep the medical side of their offices disinfected, but also thoroughly clean the public areas of their facility. Dirty seat cushions in the waiting room, filled waste cans, or visible dirt or grime on floors and furnishings suggest that the facility does not take the responsibility of maintaining a safe, healthy environment seriously.

To maintain a professional medical setting, routine cleaning is essential. Whether the business concerned is a busy outpatient facility or a small dental practice, professional environmental cleaning services can help ensure your patients’ expectations are being met every day.

3. Keep staff and employees safe

Healthcare facilities depend on skilled employees with extensive training and qualifications, and due to the high costs of medical malpractice claims, licensed physicians and nurses are unlikely to stick with a healthcare business that does not meet environmental cleaning standards and regulations. In addition to retaining staff, strict cleaning standards can help improve the healthcare work environment and help increase productivity and worker satisfaction.

Healthcare workers come into contact with countless germs, that’s where professional healthcare cleaning services help protect both staff and patients from potentially serious and even deadly infections. When choosing a cleaning service to maintain your healthcare environment, select a provider committed to meeting the standards and expectations for healthcare environments.

ServiceMaster Clean is a leader in healthcare cleaning services, routinely adopting updates to applicable laws, as well as healthcare cleaning standards recommended by industry regulators. Our experts are trained on the proper cleaning protocols for specific healthcare settings to keep every environment we enter safe for both patients and employees. Contact us today for help maintaining the health of your facility.

A veteran in the franchising industry, our very own, Siva Kugathas has been shortlisted in the Transformation category at the bfa HSBC British Franchise Awards, taking place at the Vox, Birmingham, on November 30.

Siva, who before taking over the ServiceMaster Guildford franchise in January 2017, had already had a career in franchising for over 20 years with both KFC and Pizza Hut, used all that knowledge to transform the business, with turnover now 10 times that of when he first took on the resale.

He chose ServiceMaster Clean Contract Services, a contract commercial cleaning specialist franchise as he believed the potential for growth was evident.

“I am always looking for different and unusual ways to promote my business. In 2017 I featured on Eagle Radio in a carpet cleaning video for “National Clean Your Floors Day.”

Yes, that’s right, a video for radio. It was posted across the radio stations social media platforms and had great results. From this short video, I was noticed by a local company and secured a contract worth £100,000. It’s so exciting when trying something new has such a positive impact on your business.

I already feel incredibly proud to be recognised as a finalist in the BFA Awards. To me, they are the pinnacle of franchise industry awards and winning would be the ultimate achievement. I always strive to be the best in what I do and a BFA award would be a validation of this.” Siva Kugathas, Franchisee.

Pip Wilkins QFP, CEO of the bfa, said:

“In little more than three years, Siva has taken an existing franchise unit and increased its turnover tenfold. This is a fantastic achievement and it has also benefitted people in the community as he has gone from hiring one supervisor to one office manager, one operations manager, three area managers, one sales executive and seven mobile cleaners.”

Andrew Brattesani, Head of Franchising at HSBC, added:

“From the offset, Siva was determined to double the size of his business in 18 months. He focused heavily on maintaining relationships with the existing client base and receiving monthly feedback from customers, as well as putting staff retention at the centre of his objectives.”

Siva will go head-to-head against three other franchisees in November.

Good luck Siva!

Maintaining a clean work environment has always been important, but with the global COVID-19 pandemic, regular cleaning, disinfecting and hygiene have become more important than ever.

Trying to run a business right now is more challenging than ever. How do you keep people safe, while still doing the volume of business you need to keep the doors open? How do you protect your employees?

There are several important steps to take, from supplying protective gear to enforcing the guidelines laid out by the government and local health authorities. Keeping a clean place of business is one of the most crucial parts of protecting you, your workers, and your customers.

Regular cleaning and disinfecting are key in preventing the spread of the virus that causes COVID-19. And the safest, most thorough, most reliable way to keep your workplace clean is by enlisting the help of commercial cleaning professionals. Commercial cleaners offer the best protection possible to your business. They bring top-notch experience in fighting new viral threats.  With regular cleaning provided you can focus on your core business while knowing that your employees and customers are safe.

What is Coronavirus (COVID-19)?

Understanding what this virus does, how it’s transmitted, and how to take preventive measures against it are all part of the solution. With so much new information coming in all the time—and a lot of confusion about certain facts—knowing more about the new coronavirus can be an incredible help.

COVID-19 stands for Coronavirus Disease, 2019. The specific coronavirus that causes COVID-19 is called SARS-CoV-2, you may hear people use all three of these terms.

There are at least seven different coronaviruses that can affect humans. Several of them are very serious, causing conditions like SARS or MERS.

Common COVID-19 Symptoms

The new coronavirus primarily affects the respiratory system, causing coughing and shortness of breath. You may also experience fever, muscle pain, or a loss of taste or smell – NHS COVID-19 Symptoms.

Despite this wide range of symptoms, some people may not experience any symptoms at all, part of what makes this virus so dangerous is that people can have it without knowing. If someone with no symptoms—an “asymptomatic carrier”—goes out in public without a mask on, that person can spread the virus to others without realising it.

As someone responsible for a premises where people gather, helping prevent that spread is on you. You’ll want to do everything you can to ensure that an outbreak doesn’t occur at your place of business, including calling professionals to help disinfect all surfaces, so that this disease doesn’t transfer from an employee to employee, or employee to a customer, or vice-versa.

Preventing the Spread in Your Commercial Space

COVID-19 is highly virulent, and it may be transmittable in more ways than researchers originally thought, which means that fighting it is as tough as it is important. However, there are things that you can do to help prevent the spread of COVID-19.

  • Comply with UK Government guidelines and local council guidelines about business closures. If you’re allowed to open your business but conflicted about whether it’s wise to do so, consult with your local health agencies about the potential risks involved
  • Ensure personal protective equipment (PPE) is available to your employees and maybe even your customers if needed
  • Consider requiring PPE for customers entering your store, in order to maintain as safe an environment as possible
  • Communicate expectations to employees on wearing protective gear, how to responsibly interact with customers, and on the importance of staying home if they have any of the above symptoms
  • Follow guidelines about cleaning and disinfecting procedures, clean often, and disinfect surfaces that are frequently touched, even if everyone is wearing protective gear
  • Dispose of and replace disposable masks and gloves as appropriate. People, especially ones who aren’t used to wearing gloves, may touch their face with gloves on, at which point the gloves are potentially spreading a virus, rather than protecting against it
  • Be prepared to take action in the event of contamination. If someone who is suspected or confirmed to carry coronavirus after a test visits your business, be ready to cordon off the area and air it out, ideally for 24 hours, before thoroughly disinfecting it
  • Know and follow industry-specific guidelines. Check to see if the government or your industry’s governing body has issued guidance specific to your business, for instance, hospitals should promptly identify and isolate possible COVID-19 patients. Restaurants and bars may consider changing their layout so that parties of up to 6 are separated by at least six feet while waiting and dining

How Can Commercial Cleaning Help?

Commercial cleaning can help in the fight against viral infections by bringing the right tools and the right experience to your business.

  • Our commercial cleans occur at regular, scheduled intervals that you can depend on. This ongoing preventative measure can help reduce the risk of viral infections for the long haul
  • All of our cleaners are equipped with the right equipment needed for the job at hand. So, you don’t have to worry about whether your disinfectant is approved to fight COVID-19
  • Our cleaners are thorough and are trained to a high standard with cleaning high touch point areas on your premises
  • Our cleaners are trained in cleaning and disinfecting businesses of all kinds, from office buildings to hospitals,

Letting someone else handle your cleaning frees you up to focus on the reason you opened a business in the first place and do the work that you’re good at—the work that you like to do—and let other people use their expertise to handle the cleaning for you.

Find your nearest ServiceMaster Clean Contract Services here and ask for more information on how we can help.

The entire office culture across the UK has completely changed and most businesses will not return back to normal, instead a ‘new normal’ will have to be put in place.

Following lockdown, many businesses are gradually starting the process of getting their staff back to work and there are changes to the offices that have had to be made post-coronavirus.

Returning to work will have to happen in stages and the transition time will be stressful for all involved.

 

What returning to work will look like

Offices around the world are having to change the way they operate, it that means doing flexible working, for example, three days in the office and two days working remotely, or limiting the amount of staff in the offices completely, is something that has to be done.

Having an office presence is important for both processes and cultural practices and it’s going to be tempting to revert back to pre-pandemic. To help stop the spread of COVID-19 this needs to be watched carefully and enforced within the office environment.

There are three employee segments that can be considered:

  • Fully Remote working (All work can be completed at home, like a marketing role for example)
  • Hybrid Remote (As mentioned above, working at the office and at home on split days)
  • On-Site (For those that physically have to be in work, like tradespeople, cleaners etc)

 Get together with your employees and ask them what they’d prefer and if suitable for the type of business bring in the practices they want.

Redesigning the workplace

The pre-pandemic typical office was likely a mixture of private offices and open desks with staff sat side by side, meeting rooms and shared amenities. Well, this is not the case now as new measures have to be in place to keep your staff safe.

Businesses need to create workspaces to keep all employees safe, here are a few examples:

  1. Social Distancing measures must be put in place, meaning the staff are more spread out, although this does mean less staff will be allowed in the offices
  2. Bring in separate cubicles for all employees, protected with screens if needed, block off alternative desks in open-plan offices
  3. Staggered break times to ensure only a limited number of employees are in break out areas at any one time
  4. Introduce a one-way system around the office premises to ensure staff are socially distanced as much as possible
  5. Hand sanitising stations at entry and exit points, also if possible on all employees’ desks

Now is the time to initiate change

Employers around the UK need to start experimenting with bringing their employees back to offices if this isn’t possible then make working remotely more efficient by introducing more organisational digital software.

Experimenting isn’t going to hurt, if something doesn’t work for your company, try something different.

New cleaning measures are a must

Cleaning your office more effectively during and after the pandemic is vital and new cleaning regimes MUST be implemented to keep all employees safe.

Your new cleaning regime should include regular cleaning of high touch point areas on top of your regular cleaning, more frequent cleaning in high traffic areas should also be considered.

If there’s a case within your offices then a deep clean, disinfection and sanitisation should be considered before allowing people back into a possibly contaminated space.

Getting the right cleaning regime in place now, supported by the right professional cleaning company, offers reassurance for you, your employees and any visitors to your building.

If you have been doing the cleaning yourself or not getting the right level of support from your cleaning company it’s time to get in touch with your local ServiceMaster Clean Contract Services company, where you know you can rely on local commitment with national support and over 60 years of experience in the cleaning industry in the UK.

 

COVID-19 hit the world by storm towards the end of March and has quite literally changed the world as we know it.

With the government opening schools back up and trying to enforce normality as much as possible, there are still a few changes that need to happen in schools and nurseries to keep all children and staff safe.

Handwashing – Can you make it fun?

Teaching children how to wash their hands properly with soap and water doesn’t have to be hard and it is the main way that we can do to keep all within schools and nurseries safe.

Especially with younger children making the cleaning hands procedure fun is vital as it’s going to be the way of life for a while to come. Here are a few ways of making cleaning hands fun;

  1. Encourage them to sing a song when cleaning their hands, like a nursery rhyme for the younger ones and for the older ones their current favourite song
  2. Alternatively, you can make up a song in the classroom and get them to sing this instead
  3. Tell them something like if you clean your hands regularly you’ll become a superhero and give you the powers to bit the bad guys

Here’s a song released by the NHS to help with the cleaning of hands – https://www.youtube.com/watch?v=S9VjeIWLnEg

School reopening: pupil hygiene and wellbeing posters

Adults – Lead by example

Making sure as an adult you are cleaning your hands as regularly as the children and joining in with the sing-a-long is vitally important, because children learn from adults around them.

So, making a habit of washing your hands, disposing of paper towels correctly etc, your children will be more likely to copy this behaviour and continue to do so.

Always make sure you’re socially distancing with colleagues and children where possible as this will help stop the spread

Keep your eyes, ears and noses out for symptoms

Making sure you’re keeping your eyes and ears out for symptoms including, a high temperature and a new, continuous cough is important for the health of your entire school or nursery. Other symptoms can include a loss of smell or taste, so it may be a good idea to potentially check the children’s sense of smell every so often.

You can also tell the children to let you know if any other child mentions any of these symptoms so that the correct measures can be followed.

Make sure to follow NHS guidance with every potential COVID-19 case.

Always outdoor play where possible

As schools have started to open new ‘social bubbles’ have been formed in order to allow children to once again play with each other outside. Most schools have adopted a class or year group bubble which includes all of the teachers associated with that class or year group as well.

Social interaction is important for the emotional wellbeing of children, therefore outside playing being prioritised in the key decisions to open up schools.

Always make sure the children are washing their hands by following the correct procedures after every break time.

Listening is important

The children in schools and nurseries are bound to be worried or concerned because of changes to their daily routines and because of certain things they may have heard or read in regards to the coronavirus.

As a teacher, or caregiver it’s important to reassure them that you are there to listen if they’re feeling scared, unsure about something they may have heard and being there for them in these different times.

If you’re unaware of what to tell the children then there are a few different websites you can head to that will help with this;

Talking to children about coronavirus (Young Minds)

Talking to children about the coronavirus pandemic (Mental Health Foundation)

Regular cleaning is vital

Regular cleaning in schools and nurseries is vital to ensure the health and safety of the children and staff on the premises.

That is why all schools must have a new daily cleaning schedule put in place, and that is where we can help, find your nearest ServiceMaster Clean Contract Services for more information today.

Workplaces, Schools and other buildings with high levels of people frequenting them can be a common place for germs to be spread, the higher the number of people the greater the risk. Bacteria and viruses can be spread very quickly from person to person either by touch or in the case of COVID-19 in droplets in the air.

It has never been more important to promote good hygiene in the workplace and reduce the risk of infection.

Every business, school and healthcare facility will have different hygiene requirements based on the size and function, some will also have specific requirements to the industry they are in. But what does apply to all, is that since16th March when most of the UK went into lockdown, and from the time we were first made aware of the COVID-19 pandemic, one of the most important messages has been the importance of good hygiene.

As a business, school, healthcare facility or other industry, it is important to encourage people on your premises to follow good hygiene guidance and ensure there are facilities available to allow this. Use signage to remind people at strategic locations about hand washing or face coverings, one way systems or other requirements on your premises to help encourage compliance.

There is clear advice about how important good hand wash is and how to wash hands effectively. We have been advised that you must wash your hands for a good 20 seconds and this NHS video shows you the best way to wash your hands clearly https://www.nhs.uk/live-well/healthy-body/best-way-to-wash-your-hands/.

If you, your employees and your visitors make the effort to wash their hands properly, it is also important to ensure they don’t then contaminate them straight away. Drying hands properly is also important. Businesses use a variety of methods for hand drying from normal towels to hand dryers or paper towels, the most hygienic method to dry hands is by using paper towels that can be disposed of after use.

If it is not possible to have hand washing, hand gels should be made available. These should contain at least 60% alcohol to be effective against COVID-19. You can get further information from HSE about hand sanitisers here https://www.hse.gov.uk/coronavirus/hand-sanitiser/index.htm

As well as maintaining good personal hygiene, it is also important to ensure good hygiene throughout the premises. Put in place a robust regular cleaning regime to keep high touch point areas clean as well as the usual surfaces that can harbour germs such as desks, kitchens & bathrooms. Areas that are highly frequented by people should be cleaned on a more frequent basis.

If you need help with creating a suitable cleaning regime, get in touch and see how we can help. ServiceMaster Clean Contract Services are already helping businesses across the UK open safely and have more than 60 years of experience providing commercial cleaning in the UK. We can help with your daily cleaning, high touch point cleaning, sanitisation and provide cleaning products and consumables. We’re here to take care of the cleaning, leaving you to take care of your business.

Were here if you need us.

One of the most important moments in containing the spread of COVID-19 is when you have a suspected or confirmed case of COVID-19 in your business. Taking appropriate steps to clean and disinfect after the possible or confirmed case is critical in keeping you, your employees, and your customers safe.

While the infection risk from a COVID-19 contaminated environment decreases over time, it is not yet clear at what point there is no risk from the virus.

Scientists know that SARS-CoV-2 is transmitted through respiratory droplets. (Respiratory droplets are the little bits of liquid that are exhaled when someone speaks.) But they’re not yet certain about infectious aerosols. (Aerosols are the smaller, much more numerous particles that people breathe out.) Research indicates that there is at least a chance that these smaller particles of breath can carry the virus. If that’s the case, then it’s possible that the virus could travel further and linger in the air for longer than initially thought. However, studies suggest that, in non-healthcare settings, the risk of residual infectious virus is likely to be significantly reduced after 48 hours.

While researchers are still figuring the details out, there are actions you can take to protect you, your employees and your visitors.

  • Close off any areas the person with a suspected or confirmed virus visited.
  • Open outside doors and windows to increase ventilation, while still indicating that people should not enter the area.
  • If you can, wait 24 hours before beginning cleaning and disinfection. If you can’t wait 24 hours, wait as long as you can.
  • Cleaning staff should clean and disinfect every area visited by the person with a suspected or confirmed virus, as well as anything they may have touched.
  • Ensure cleaning staff have suitable PPE. Use a disposable mask, gloves, and coveralls.

More information for cleaning in non-healthcare settings outside the home can be found here https://www.gov.uk/government/publications/covid-19-decontamination-in-non-healthcare-settings/covid-19-decontamination-in-non-healthcare-settings#left-area.

Details for the Test & Trace system for employers can be found here: https://www.gov.uk/guidance/nhs-test-and-trace-workplace-guidance

If you have a suspected or confirmed case of COVID-19 in your building, consider getting the professionals in, at ServiceMaster Clean Contract Services, we can provide a deep cleaning and sanitisation service for your building as well as ongoing professional cleaning services. That way you know you are in safe hands.

Were here if you need us.

Many businesses in the UK have now been allowed to open but, as we start opening our doors and navigating our way through the new normal, maintaining high cleaning standards is just as important as ever. COVID-19 has not gone away so maintaining high cleaning standards in the workplace should be kept in place to help reduce spread of the virus.

There are several steps available to you as a business owner to help control and reduce the spread of the virus. Where possible reducing person to person contact is the most effective method, if people don’t come in to contact with the virus they can’t catch it. Obviously this isn’t always possible, and especially difficult for some businesses. Where people are more likely to come in to contact with each other, PPE is the next preferred option but again, this isn’t always possible. If your business is open suitable cleaning and  disinfection regimes should be put in place.

COVID-19 Cleaning Tips

Here is some basic information to know and first steps to take in order to maintain the cleanest, safest environment that you can.

Know the Terms

Knowing what you’re up against is a big part of fighting it. So’ here’s some clarification:

Coronavirus is a broad category of viruses. There are seven known coronaviruses that can infect people. They were first identified in the 1960s. You may hear people call this latest one “the new coronavirus” or “the novel coronavirus” to specify which one they’re talking about.

SARS-CoV-2 is the specific name of this ‘newest’ coronavirus, which was discovered at the end of 2019.

COVID-19 is the disease that is caused by SARS-CoV-2. The name tells you that it is the COronaVIrus Disease that was discovered in 2019.

It is also important to know the difference between cleaning and disinfecting, we have shared this previously in one of our other blogs ‘’Cleaning and Disinfecting

but as a little reminder…

“Cleaning” means removing dirt and impurities from surfaces. It doesn’t kill germs, but it decreases the number of germs on a given surface, this in itself will help reduce the risk of infection.

“Disinfecting” refers to killing germs, usually with chemicals like EPA-registered disinfectants. The surface may not necessarily look cleaner, and the germs may still be present, but they will be dead.

To reduce risk of infection from COVID-19 or any bacteria or virus, the best way is to use both of these processes. First, clean all surfaces to remove the bulk of the germs and to get rid of dirt. Then disinfect the surfaces to kill any germs that may remain.

Ensure you employees use suitable hygiene and hand washing procedures, especially in the workplace.

You and your employees should wash hands thoroughly, for the full recommended 20 seconds.

If hand-washing is not suitable an alcohol-based hand sanitiser with at least 60% alcohol content should be used on a regular basis. Hand Sanitiser is now readily available in shops and online or see our previous blog for instructions on how to make your own. You can even download a copy of our Hand washing poster here.

If your employees feel unwell, they should not come in to work.

This should be a standard practice generally to restrict spreading any illness but, it’s especially important right now. Anyone experiencing any symptoms of COVID-19 should avoid others. Make sure your employees know that you expect them to stay home if they are feeling ill.

Keep your employees aware of the current Government Guidelines that they should follow if they experience symptoms of COVID-19 and how they can get a test.

For latest advice, see the NHS website.

Use PPE where suitable

PPE (Personal Protective Equipment), is an important part of preventing the spread of infectious diseases. PPE includes face masks, gowns, and disposable gloves. These items are important, but they’re only effective if used well.

Masks are most effective when everyone is wearing them. People can carry the new Coronavirus without showing symptoms, wearing a face covering is a best practice for everyone. If your staff are required to wear facemasks, ensure they are aware of how they should wear them correctly (Covering the mouth and nose).

Gloves should only be used in suitable settings, they are only effective if they are disposed of and changed after each ‘single’ use. In most circumstances, it is more effective to wash hands regularly for 20 seconds with soap and water or use hand sanitiser as mentioned above.

COVID-19 Risk Assessments

You are now required to have a COVID-19 Risk Assessment in place for your business. At ServiceMaster we have a Risk Assessment for our cleaners while they are on your site, they will follow guidance within the Risk Assessment which includes information on specific COVID-19 related issues, PPE and general cleaning activities.

How to clean and disinfect your building

If you’re taking the time and effort to clean your building yourself, now is the time to make sure you do it right. Just like with washing hands, the procedures are there for a reason. If you try to cut corners or reduce costs, you could put yourself or your staff at risk. Put together a cleaning regime to make sure you take care of everything you need to.

Sort the cleaning from the disinfecting

Identify what just needs to be cleaned, and what needs to be disinfected, as well. Many surfaces and objects may be fine with a regular cleaning. But High Touchpoint area will probably need to be disinfected as well. Download out High Touchpoint cleaning poster for a list of areas that probably need more regular cleaning and disinfection.

Don’t forget to clean outside spaces too. Think about areas that people touch, door handles, handrails, tables & benches etc. All of these places can harbour the virus for hours or days even though they are outside.

Likewise, if absolutely nobody has been inside your place of business for 7 days, your normal cleaning routine will be fine upon returning. The coronavirus that causes COVID-19 has not been shown to survive on surfaces for longer than a week. However, once people return and begin to carry out day to day activities, regular disinfecting will be necessary.

For more information see our previous blogs or see the official guidance for cleaning in non-healthcare settings outside the home from the UK Government.

Consider outsourcing to commercial cleaning services provider

Professional cleaners already have the experience and cleaning products needed to help keep businesses and workplaces safe. They have the protective gear that they need. They come in, do the work, and get out. You can focus on your business and keeping yourself, your staff and your customers or visitors safe, while your cleaning provider focusses on your cleaning.

Help prevent the spread of this or any other virus in your business

It’s important to do everything you can to prevent the spread of COVID-19. That means enforcing rules about protective gear for your employees where appropriate. It means encouraging employees who feel ill to stay home. It means strictly following appropriate procedures for handwashing, cleaning, and disinfecting. And it means keeping the environment thoroughly cleaned and disinfected.

One way to reduce risk is to leave the cleaning and disinfecting to the professionals. ServiceMaster Clean Contract Services can take a giant task off your plate and a giant weight off of your mind. Whether you’re in retail, foodservice, an office environment, a School or even a GP surgery, professional cleaners have the training needed to keep you safe.

Were here if you need us.

Commercial and janitorial cleaning services have become a much more important service since the COVID-19 pandemic started.

While a lot of businesses were forced to close during lockdown, many schools, healthcare providers and other vital service providers were required to stay open throughout the lockdown. Rachael Downer – Managing Director of ServiceMaster Clean Contract Services Surrey-London explains how they adapted to the new and evolving situation to keep their staff working safely and ensure their clients could too.

Dealing with the news

When lockdown was first announced, our first thoughts were to contact our staff to reassure them that we will do everything in our power to manage our teams through this unique situation and to reassure them that we would be talking to the sites that they worked at, evaluating the situation and putting steps in place to ensure every one’s safety above all.

Following on from this, our next priority was to contact all of our clients. It was important to us to contact our clients and immediately, assess what their requirements were and what we could do to help.  We also contacted our H&S advisors to ensure that we were adhering to new legislation and guidelines and ensuring both our staff and clients’ safety.

We carried out a full review of the services we provided or would need to provide for every one of our clients initially; most of our clients were unsure about what would be needed as nobody knew what the following weeks and months would bring. The cleaning services were and continue to be reviewed regularly to meet the changing needs of our clients.

In addition to the changing needs of our clients; we had the challenge of working with our staff who also had pressures on their schedules with increased child care issues, with schools being closed.

How we adapted

To help ensure our clients sites were cleaned and sanitised for themselves, their staff and their customers or visitors, we adapted quickly to be able to provide additional services and products for our clients. These additional services on top of our regular contract cleaning included things like: Fogging, touch point cleaning, review of specifications and budgets, PPE and even Display notices. These additional services and products meant our clients could meet their own cleaning & hygiene obligations without having to source additional supplies or suppliers, making it easier for them when there is enough to deal with.

We usually hold regular meetings with our clients to ensure we are meeting our clients service expectations and with the constant changes, we found that we needed to keep in touch with our clients more than ever. Obviously with social distancing, face to face meetings were not ideal so we made the most of remote methods (as many of us have done over these last few months) and kept in regular contact using Phone, email & Zoom.

As lockdown has eased and our other clients have been able to re-open, we are pleased to say that we have been able to get our teams back in and be able to provide our usual or adjusted cleaning schedule within 48 hours of instruction from our client.

Providing more for our clients

As more clients have opened, we have seen an increase in requests for our additional services such as; Fogging, touch point cleaning, review of specifications and budgets, PPE and Display notices.

In additional to providing these services and products, we have also provided extra  training to key employees to understand the science behind the virus and how bio-fogging can help and we are pleased to say our trained staff are now accredited to give extra reassurance to our clients.

Providing exceptional levels of service is and always has been a priority to us at ServiceMaster Clean Contract Services Surrey-London and to ensure we maintained our services levels through the pandemic we increased the level of communication in respect of weekly updates on recommended services and update summaries on government guidelines, if we are all informed we are all safer.

As clients are getting back to business

At the height of the lockdown 60% of our clients were forced to close their business, now only 15% remain closed, due to the type of industry they are in. One of our main concerns as our clients came back was bringing our staff back off furlough in time to resume cleaning services rapidly.

In the main, this was actually very smooth, a couple of staff were very nervous about returning and in these cases we have placed cover staff on site and regular cleaners are on unpaid leave until they are comfortable to return.

Throughout the pandemic, our employees have been amazing!  The level of flexibility and understanding to take on new methods of cleaning and new times to deliver the service has been truly impressive. Both the operations team and support teams have adapted to new methods of working and we are delivering a service that makes our clients and staff feel safe in these very challenging times.

Cleaning on clique

Cleaning historically is not that important to many decision makers in businesses but cleaning ‘the right way’ has always been our number one priority at ServiceMaster Clean Contract Services Surrey-London. Since the COVID-19 pandemic cleaning has very clearly become a much more valued service and we hope to work more in partnership with our existing clients to meet their needs for their unique environments.

With cleaning becoming more of a priority, not only have we seen requests from our existing client to increase or adjust their ongoing cleaning service, we have also seen an increase in enquiries. We have signed several new contracts recently. There is a growing trend of businesses that historically clean the building themselves want the reassurance of a professional compliant to ensure the cleaning is done the right way as well as clients who have just not received the right service from their existing clients.

Our new clients have required services including 24 hours on site cleaners in the construction industry, communal cleaning for offices and bio fogging services and due to our structure and ability to adapt we are well placed to be able to provide these services effectively. We look forward to our ongoing relationship with our new clients.

Our clients trust us and I believe this is imperative to any relationship working and lasting. They have seen that we have risen to the challenge that the whole world has faced and we have been able to offer flexible solutions to their challenges whilst appreciating the financial struggle some have found themselves facing. I believe going forward clients will expect more but there is a new respect for the cleaning industry which benefits all parties.

Give us a call on 0845 201 1184 or email us at enquiries@servicemaster.co.ukto ask how we can help with your commercial cleaning requirements.

It has never been more important to ensure of a clean, hygienic and safe environment for yourself, your employees and your customers.

COVID-19 has shaken up the entire world. It’s meant that businesses have had to change the way that they operate to accommodate the ‘new normal’. One particular area of business that has been well highlighted is ‘cleaning‘. What should business owners be thinking about?

Revisiting Cleaning Regimes

Are the current cleaning regimes, thorough and regular enough to ensure that premises are as clean and hygienic as possible?

The last thing that any business would want, is for an employee or a customer to potentially contract something after visiting their premises.

Many businesses are now choosing to outsource cleaning to professionals for both deep cleans ahead of reopening and ongoing, daily cleaning to ensure of a clean and hygienic environment.

Products & Processes Effectiveness

Now is a good time to check that cleaning products and processes are effective against viruses, bacteria and infections.

The manufacturer of the product or piece of equipment will also recommend the most effective way of using it. I.e. application, dwell time and other specific instructions for best use.

Employee & Customer Reassurance 

By having proper cleaning measures in place, it is reassuring for employees and customers to know that a business is doing everything that it can to ensure that the environment is clean, hygienic and safe.

Some businesses choose to have visible cleaning throughout the day for that extra peace of mind. High touch point cleaning is an excellent cleaning regime for this, ensuring the most touched places are sanitised often.

ServiceMaster Clean Contract Services specialise in daily and regular cleaning and can help with periodic deep cleaning and sanitisation. We can recommend solutions to suit your requirements whether for a deep clean ahead of reopening, or an ongoing regular cleaning regime.

We understand the importance of ensuring that your premises are clean, hygienic and safe for you, your employees and your customers. Our cleaning products and processes are effective against bacteria, infections and enveloped viruses.