Dwayne Mac Innes, Sales Consultant for Leicester at ServiceMaster LNP Contract Services.

DwayneI emigrated from South Africa a year and half ago and have been with ServiceMaster for just over a year. It has been an amazing experience so far and I couldn’t have asked for a better start to my life in the UK. I am employed by a fantastic company and work with the most wonderful team of people.

Now all that’s left to do is get used to experiencing all 4 seasons in one day.

We understand that selecting or changing cleaning service providers can be a difficult and stressful task, but here at ServiceMaster, we do the hard work, so you can be rest assured knowing your site is being maintained to the highest standard.

We begin by conducting a professional on-site survey and understanding your needs. We then provide a no obligation free quotation, with a fully customisable task schedule.

Thereafter, when you are happy to proceed, our highly trained Operations Team will conduct on-site training with our cleaning staff to ensure they are fully aware of their duties and the tasks that need to be completed.

We service a variety of sites across our area of operation, such as Offices, Schools, Nurseries, Factories and Warehouses, as well as specialising in CQC standard cleaning at Dentists, Surgeries and Health centres.

We also specialise in deep cleans, mechanical floor cleaning, window cleaning, power washing and graffiti removal.

To complement our service, we offer an extensive range of sanitary, hygiene and consumable products.

If you would like to give us a call on 0116 2403757, and let us show you how we can streamline and enhance your daily cleaning requirements. Or get in touch today 

Client Problem:

At the beginning of the Covid Pandemic the customer had parted ways with their cleaning contractor. When the team were looking to go back to Office working, they required a reliable, efficient & local cleaning company. Initially the client invited 3 companies to quote.

How we helped

We met with the client the same day to carry out a survey and discuss the clients needs.

Along with daily office cleaning, they required a deep clean of all areas, as the Office had been closed for over 12 months, this also included a full carpet clean.

We supplied a quotation the following day for all services.

The client swiftly accepted our quotation. One of the main reasons being we are a local company, with good references.

We then mobilised our team – carrying out the deep clean, and carpet clean prior to the contract going live.

Our services along the side of the regular schedule, includes a daily clean of all high touch points and we have also carried out an infection control clean for the client after a staff member tested positive for Covid.

The benefit

Our Field Service Supervisor carries out regular site visits, along with a monthly Service Review with the client either face to face or via teams – depending on requirements

6 months in the client is happy and will be looking to increase our services further when their second Office re-opens in 2022

 

If you would like to know more about how ServiceMaster Clean Deeland can help you with your commercial cleaning requirements, click here.

Client Problem:

This company had their own in-house cleaners for many years. The in-house cleaners could no longer work for them so the company needed to find an alternative solution before they were left without a cleaner.

They discovered we were locally based in Bradford and had checked our positive Google Reviews, then got in touch.

How we helped

Initially we spent time with the customer to identify their specific needs and their requirements. We then carried out a full survey of their premises.

After the detailed survey, we spent time designing detailed Cleaning Schedules for the Offices, Toilets and Kitchen Areas. The Cleaning Schedules were then emailed to the prospective customer, followed up with a detailed quotation.

During the initial survey we advised that if we were successful with our quote, we would provide a full risk assessment before commencement of contract including provision of cleaning materials and equipment and detailed site documents.

The key benefit of using our business is our commitment to high quality of service, we have a network of excellent cleaners in the Bradford region and our business had been established for 25 years.

The benefit

We were able to start promptly, in fact within just two weeks of being awarded the contract. We are also able to supply washroom consumables such as paper towels, soap and toilet rolls, making it easier for the client.

The client will receive regular communication, quality control audits and supervisory checking

To find out more about how ServiceMaster Clean Contract Services Bradford can help you with your Daily Office Cleaning, get in touch today 

Client Problem:

The client was not satisfied with their existing cleaning service provider and had notified them that they would not be discontinuing using their service

The service provider subsequently ended their services abruptly without providing notice

The client required a new cleaning service provider and cover cleaning in the interim to tide them over until a new contract was finalised

How we helped

We received the initial enquiry and made contact immediately and scheduled a meeting that was most accommodating for the client.

The initial meeting involved discussing the clients’ needs and conducting a survey.

Our first priority was to arrange cover cleaning on short notice to solve the immediate problem of no cleaning being undertaken. The ad hoc service was to run from a Monday to Friday, initially, with the view of moving to 7 days a week.

Next a task schedule was compiled and proposed to the client. The client was extremely happy with the task schedule, which he compared to a menu, being able to add or subtract cleaning requirements as necessary. The client did obtain 2 other quotations, but was most impressed with our approach to the scheduled cleaning, and therefore, awarded us the contract.

Our aim is to help all of our existing clients and new clients to stay open or reopen as smoothly, as efficiently and as safely as possible.

The benefit

The client has follow-ups on a regular basis

The client is impressed and extremely happy with the level of service

The client added additional areas to be serviced, and intends to add more areas in the near future.

Find out more about how we can help you with your Daily Office Cleaning, get in touch today