ServiceMaster Clean Contract Services LNP staff member awarded a prestigious award by Leicester City Football Club.

Davinder Ghattoura, Leicester Supervisor for ServiceMaster Clean Contract Services LNP, has been awarded the Active Woman 2023 award by Leicester City Football Club as part of their Leicester City in the Community programme.

Davinder attended an event at King Power Stadium, where she won their most prestigious award.

The accolade recognises her contributions to their Active Women programme.

Moreover, it also recognises Davinder’s embodiment of their core values: engage, inspire and empower through togetherness.


Leicester City Active Women

The Active Woman programme encourages sports engagement for women aged 18-49.

Davinder also won a football signed by the LCFC Women’s Team!

 

Winning the award means a huge amount to Davinder, who, less than a year ago, featured on ITV news representing the programme, and says she is honoured.

“I couldn’t believe it,” she says. “[What was] even more special was sharing this moment with my mum, who had attended with me. [It was] such a proud moment for us to share.”

“The Active Women project has become a part of my life,” she adds.

“I have tried my best at everything I have attended.”

“I will proudly hold the title of Active Women 2023 to engage and inspire more women this year and for years to come.”

The team at ServiceMaster Clean Contract Services would like to say a massive well done to Davinder.

We eagerly look forward to seeing how she helps to shape the Active Women programme in the future.


Local people, national expertise, premium service

At ServiceMaster Clean Contract Services, we have over 60 years of experience as a national brand.

Our committed business owners supply expert and informed services to businesses in their area.

We’ll also work tirelessly to exceed your expectations by helping you manage the requirements of your premises.

Start working with a cleaner you can trust today and join your local experts working hard to support your community.

If you’re in Leicester, Northampton or Peterborough and the surrounding areas, call 0116 2403757 or, nationwide, find your nearest ServiceMaster Clean business to book a free, no-obligation quote on our services today.

ServiceMaster AAA wins four prestigious awards at the International Brilliance Awards 2024.  

ServiceMaster Clean AAA is kicking off 2024 with a bang.

Continuing their winning streak after winning two awards at the BFA HSBC British Franchise Awards,  being made a three-time finalist in the Customer Centricity World Series, and winning big at the UK Business Awards 2023, ServiceMaster Clean AAA has won a total of four awards at the International Brilliance Awards 2024.



About the International Brilliance Awards 2024

The International Brilliance Awards 2024 brought together industry leaders, professionals, and award-winning individuals for an evening of celebration and inspiration.

ServiceMaster Clean AAA and its owner, Siva Kugathas, won four awards categories, making this the fourth year in a row that they have won big at the event.

But what, pray tell, did they win?



The Awards Won

Entrepreneur of the Year – Brilliance Award

This marked Siva as an entrepreneur exemplifying drive, determination and exceptional abilities in creating and administering a successful business, evidenced by his proven record of leadership, ingenuity, tenacity and success.


CEO of the Year – Silver Award

As CEO of the Year, Siva consistently demonstrated clarity of vision, judgment and motivational skills to transform and empower his business.

This award recognises the ability to bring about real change for the better at a company level, in the industry as a whole and in the lives of employees.

Judges also considered entire track records, with extra attention to accomplishments since January 2017.

Having only just hit the ground running when taking over ServiceMaster Clean Contract Services Guildford in January 2017, Siva has turned his single territory operation into a 14-territory empire in this time, going from strength to strength in both business and community support.


Brilliance in Customer Services – Gold Award

This award recognises businesses constantly striving to exceed customer expectations with industry-leading service standards and innovation around customer experience.

Judges also examined how ServiceMaster Clean AAA measured customer satisfaction through NPS, our TellServiceMaster system.

As well as the effectiveness of complaint handling and how customer service improves their commercial performance.


Brand Brilliance (Small to Medium) – Silver Award

The Brand Brilliance Award was selected after heavy deliberation.

The winners are the star entries encompassing the best Business Brilliance over the year.

This award demonstrates consistent growth, strong financial performance, and Brand recognition.

Judges searched for exceptional delivery, site engagement and functionality, security, innovation and ethical practice.

They also examined how staff were engaged and developed, how strategic vision is led, managed and implemented, and evidence of a plan for sustained growth.


Want an award-winning cleaning service?

If you would benefit from cleaning services from a multi-award-winning business, call the AAA team today on 0800 047 1747.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

Siva Kugathas from ServiceMaster Clean AAA has been named Leader of the Year.

Just weeks after winning two awards at the BFA HSBC British Franchise Awards and being made a three-time finalist in the Customer Centricity World Series, Siva Kugathas from ServiceMaster Clean AAA has won a prestigious leadership award.

Siva was awarded the Leader of the Year at the UK Business Awards 2023.


The UK Business Awards ’23 

The awards feature 20 categories designed to capture vital aspects of business in the UK.

Siva was nominated for his employee mentorship schemes and his dedication to his team.

The GOLD Leader of the Year award was the highlight of the night and celebrates exceptional leadership as a vital component of commercial success and celebrates the leadership of an inspiring, guiding and reassuring mentor – all of which Siva is in spades!

Award judge and Training Director for First Impression Training, Marie Cross, said of Siva and his accomplishment:

“Having chatted with him at the end of the day, and having heard his back-story (what a fascinating guy!), I’d like to give an extra high-five to Siva Kugathas of ServiceMaster Clean, who won GOLD for Leader of the Year.

What a total inspiration you are Siva, especially to other young, up & coming entrepreneurs who can learn so much from your incredible story of success!”

Siva joined ServiceMaster Clean in 2017 from a background in franchise business management and has grown a single unit in Guildford with 17 staff to a 14-territory empire with over 900 employees.


ServiceMaster Clean AAA’s Employee Experience Strategy

By introducing a rewards scheme and emphasis on team building, Siva has reduced staff turnover and has recruited over 150 new employees this year.

Through the mentorship scheme, senior-level staff have achieved prestigious accountancy, bookkeeping, admin and secretarial skills, and executive leadership qualifications.

Two of these included staff who received qualifications from Oxford University.

The mentorship of Siva’s staff has seen excellent results at all levels of his business.

Staff who initially began with us as cleaners have found ServiceMaster Clean AAA a great place to work and develop.

For example, all regional managers promoted or appointed this year have progressed internally from cleaning or area supervisor roles.

Over half of Siva’s sixteen area manager positions were promoted from cleaners – evidencing the success of his ability to mentor and support staff from an entry-level role to a role with more responsibility.

This is all highly unusual in the cleaning industry, not only because, often, cleaners do not progress within a company – usually due to the lack of internal structure to support their growth – but they also tend not to stay in any one company for too long.

Siva has created a stable workplace environment where his staff are happy to come to work and stay with the business for a long time, as they know that they are valued and will be supported should they aspire to develop their skills.


Want to benefit from an award-winning cleaning service?

If you are in Guildford, Bracknell, Heathrow, Slough, Woking, Luton, Watford, Canterbury, Dover, Colchester, Ipswich, York, Doncaster, or Lincolnshire and would like to benefit from a cleaning service from a multi-award-winning business as a client or employee, call Siva and his team today on 0800 047 1747.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

 ServiceMaster Clean sponsors two rugby clubs in Newbury and Swindon with kits and pitch-side signage.

 The team at ServiceMaster Clean by Deeland are proud to announce that they are sponsors of the local Swindon Supermarine RFC under 12s and Newbury RFC rugby teams.

 Managing Director Andre Gottemaker said,

“We have always believed it’s important to give back to the local community, and supporting local sports teams is a great way to do this.  Both clubs also have vibrant youth teams, and it’s fantastic to be a part of encouraging young people to get into sport.”


Andre visited the Supermarine U12s on Sunday at their match against Cirencester to present the team with their new shirts and shorts.

The constant rain throughout the morning made for a very muddy experience but didn’t dim the excitement of having a brand-new kit to play in.

After the kit was presented, the boys had great fun chasing Andre across the pitch to get him as muddy as possible!


The new signage among the action!

Commenting on the sponsorships, the Deeland team said:

“We are proud to be associated with the [U12] club.  [We’re] wishing them a successful season with lots more mud, fun and excellent rugby!”

“We are also delighted to continue our sponsorship of Newbury Rugby Club this season.

It’s great to hear about the growth in participation, especially amongst the ladies and youth teams. The club is thriving, and we’re looking forward to some great matches!”


Need a new cleaner?

If your premises could benefit from regular cleaning from an accredited and trusted company, contact ServiceMaster Clean by Deeland on 01635 38100 today for a free, no-obligation quote on a range of expert services.

Nationwide, call 0845 201 1184 or find your nearest ServiceMaster Clean Contract Services business to learn more.

ServiceMaster Clean AAA is a finalist in accredited global awards for customer service, employee experience and business transformation.

Hot on the heels of their double award win at the BFA HSBC British Franchise Awards, ServiceMaster Clean AAA have achieved finalist status in the prestigious Customer Centricity World Series.

The awards are run by Arcet Global, a hybrid consultancy that helps organisations adopt global best practices, influencing change through communication services and worldwide partnerships to evolve business practices to enable sustainable success.

The awards recognise the world’s leading customer-centric organisations for transforming customer and employee experience.


Awards Categories

ServiceMaster Clean AAA have been carefully chosen by the awards judges as finalists in three categories:

  1. Customer-Centric Culture
  2. Business Change or Transformation
  3. Employee Experience Strategy

ServiceMaster Clean AAA’s Initiatives

Since launching in 2017, ServiceMaster Clean AAA has constantly innovated its support for its staff and clients, transforming from a single-territory franchise in Guildford to a 14-territory empire covering much of the UK.

Through key initiatives, the business has evolved significantly through a focus on customer experience and supported the personal and professional development of employees, which helped grow to a staff of over 900.

Business owner Siva Kugathas says he is delighted to have his innovation through his commitment to the people in his business and the people it serves recognised by the awards.

“I’m thrilled to be named a finalist in the Customer Centricity World Series for Customer-Centric Culture, Business Change or Transformation and Employee Experience Strategy,” he says.

“My goal has always been to provide my customers with an exceptional cleaning service, going above and beyond to exceed what they expect from our employees. In doing so, I have endeavoured to create an environment where my staff can grow and thrive. Without them, we wouldn’t be able to do what we do. So, thank you to my team – this is for you!”

The results of the awards will be announced at a black-tie event in Dubai in May 2024.


Want an award-winning cleaning service?

If you are in Guildford, Bracknell, Heathrow, Slough, Woking, Luton, Watford, Canterbury, Dover, Colchester, Ipswich, York, Doncaster, or Lincolnshire and would like to benefit from a cleaning service from a multi-award-winning business, call Siva and his team today on 0800 047 1747.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

Double Award Winner Siva Kugathas Wins Prestigious BFA Trailblazer & People’s Choice Award.

Siva Kugathas from ServiceMaster Clean AAA received the coveted Franchisee Trailblazer Award and the People’s Choice Award during the prestigious BFA HSBC British Franchise Awards.

Siva received the Franchisee Trailblazer Award as a recognition of his work within our brand model and for showing what is truly possible with the collaboration of a franchise business.

But there was one more surprise award on the night, the People’s Choice award, where the attendees voted from the list of winners for who they thought was deserving of this new award for 2023.

Therefore, this award truly placed Siva as the best of the best!

This unexpected award added extra excitement to an already remarkable evening, making it an event to be remembered for outstanding achievements and the collaborative spirit of those who make the industry thrive.


Siva collecting the People’s Choice Award from judges and hosts Pip Wilkins and Gillian Morris

Judge’s Comments

Pip Wilkins, Chief Executive of the BFA, said:

Our huge congratulations to Siva, on these tremendous wins. We had some fantastic franchisee entries this year but his really stood out from the crowd. We would like to thank him for being such a great franchisee and for representing the very best in franchising.”

Judge, awards host and UK Head of Franchise, Commercial Banking at sponsors HSBC Bank, Gillian Morris said:

“The diversity of franchising on display at tonight’s awards ceremony – across so many brands and sectors – demonstrates the strength and reach of the industry. Choosing a winner is never easy and I’d like to join Pip in thanking everyone who entered and sending our warm congratulations to all the winners on these very well-deserved awards.”

Siva’s Accomplishments

Siva is the definition of a trailblazing franchisee.

His performance, growth, and transformation in 6 years have been awe-inspiring.

Turning a business with a £50,000 turnover into an empire of 14 successful territories, he has demonstrated success under the ServiceMaster Clean Contract Services model and in an industry with no ceiling.

Upon receiving his award, Siva said:

“It’s an honour to win the People’s Choice alongside the Franchisee Trailblazer Award. To receive the recognition of the judges and my peers in the franchising community is a huge validation for myself and my team, who have worked hard to help get ServiceMaster Clean AAA to where we are today.

Thank you to my team, ServiceMaster, and everyone who voted for me. And congratulations to all of my fellow winners!”

With the right attitude, ambition, and team spirit to move his focused staff behind his goal, he is on track to hit his goal of £10 million turnover by 2027.

We do not doubt that he will achieve this by following his unstoppable trajectory and utilising his close connection to the network, trust in the brand and passion for delivering a quality service.

Want an award-winning cleaning service?

If you are in Guildford, Bracknell, Heathrow, Slough, Woking, Luton, Watford, Canterbury, Dover, Colchester, Ipswich, York, Doncaster, or Lincolnshire and would like to benefit from a cleaning service from a multi-award winning business, call Siva and his team today on 0800 047 1747.

Or, nationwide, find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

ServiceMaster Clean Newbury had a very successful evening recently at the ServiceMaster Clean Contract Services Summer Summit, receiving two awards for growth.

At ServiceMaster Clean Contract Services, we always strive to go above and beyond in all we do, whether it’s exceeding our client’s expectations, nurturing relationships with our staff and customers or developing a thriving franchise network.

Earlier this month, we celebrated many of our franchise business owners who go above and beyond as part of our annual conference, the ServiceMaster Clean Contract Services Summer Summit.

This fantastic day allowed our franchisees from across the UK to come together with staff from our head office and event sponsors from different companies to network, develop, and celebrate their businesses.

Awards for ServiceMaster Clean Newbury

To close the day, a black-tie awards evening saw various franchisees awarded for their recent achievements and contributions to our network and the cleaning industry.

Amongst the winners was ServiceMaster Clean Newbury, who last year won the coveted North Star Invest Award, and this year won multiple awards for growth in the business.

The Awards Won

These included two awards for achieving exceptional business growth milestones. The first was for growth of over £500,000 in one year, and the second was for over £1 million growth over five years.

Since becoming an EOT in 2021 and making the staff the owners, ServiceMaster Newbury has focused on growth by working hard to retain its existing clients and secure new ones whilst continuing to deliver the same high standards their clients expect and deserve.

With the employees owning the majority of shares in the company, they are incredibly motivated to go above and beyond in the services they provide for their customers.

This desire to grow and develop the business has included an emphasis on sales and a particular effort to nurture and develop staff talent in sales-oriented roles.

The business has also started to access new, high-value markets and made a particular effort to listen to customer needs. This strategy’s benefits are now paying off, as demonstrated by these two awards for growth.

Business Services Director Jane Paisley said

“If everyone is committed to delivering the best service, maintaining professional standards, and working together to achieve this, a business can develop and grow.”

“Our continued growth will provide opportunities for investment in our people, equipment, green initiatives and the wider community.”

“Winning these awards is the culmination of everyone’s hard work over the past five years. It Is wonderful to have this hard work recognised by the presentation of these two awards at the CS Summer Summit 2023.”

“We were very proud to win both these awards and share this experience with our fellow franchisees.”

Need a professional cleaning service?

If your premises could benefit from regular cleaning from an accredited and trusted company, contact ServiceMaster Clean Contract Services Newbury on 01635 38100 today for a free, no-obligation quote on a range of professional and expert services.

Nationwide, call 0845 201 1184 or find your nearest ServiceMaster Clean Contract Services business to learn more.

ServiceMaster LNP picked up multiple awards at this year’s ServiceMaster Clean Contract Services Summer Summit.

At ServiceMaster Clean Contract Services, we always strive to go above and beyond in all that we do.

Whether it’s exceeding our client’s expectations, nurturing relationships with our staff and customers or developing a thriving franchise network.

Earlier this month, we celebrated many of our franchise business owners who go above and beyond in their own ways as part of our annual conference, the ServiceMaster Clean Contract Services Summer Summit.

This fantastic day allowed our franchisees from across the UK to come together with staff from our head office and event sponsors from different companies to network, develop, and celebrate their businesses.

Awards for ServiceMaster Clean Contract Services Leicester

To close out the day – a black tie awards evening saw expectational franchisees awarded for their recent achievements and contributions to our network and the cleaning industry.

Amongst the winners was ServiceMaster Clean Contract Services Leicester, whose team won an impressive four awards.

The awards won

These included two awards for business growth, which reached impressive numbers in recent years.

ServiceMaster LNP’s growth awards recognised their growth of £800,000 in 2022 and £5 million in the last two years.

Another award recipient from the Leicester team was Area Supervisor Davinder Ghattoura, who was recently featured on ITV news as part of a report about the Leicester City Football Club Active Women programme.

Davinder won both Employee’s Employee of the Year and the coveted Above and Beyond award for her contributions to the team.

General Manager Lee Redfern says:

“It makes me immensely proud when we received these awards, as it reflects just how hard everyone has worked in the business to get us to this level.”

He attributes the growth and successes of the business to,

“A mixture of having a good base template to start and train from, setting ourselves high standards, and having a Team right throughout the three areas we look after, from Sales, to Operations, our office-based staff, the Delivery Team, and ultimately our cleaners, who all want to achieve the same thing, and help the company grow, whilst providing a great service for our customers.”

“It does mean a lot to all of us to win the awards that we have done, although there is a hunger to always go further.”

He adds:

“The Awards evening was very enjoyable, and It was great to be a part of it.”

“Having the opportunity to acknowledge our success last year with some of our team was a great highlight, and also our Area Supervisor Davinder Ghattoura winning the Employee’s, Employee of the Year Award, and the Above and Beyond Award was a fantastic achievement.”

We’d like to take this opportunity to congratulate Lee and his team on their hard work and achievements and wish them continued success in the future.

Need a professional cleaning service?

If your premises could benefit from regular cleaning from an accredited and trusted company, contact ServiceMaster LNP on 0116 402 0090 or 0116 218 5445 today for a free, no-obligation quote on a range of professional and expert services.

Nationwide, call 0845 201 1184 or find your nearest ServiceMaster Clean Contract Services business to learn more.

ServiceMaster Clean AAA has been awarded accreditation from Alcumus SafeContractor for achieving excellence in health and safety in the workplace.

Alcumus SafeContractor is a leading accreditation scheme which recognises extremely rigorous standards in health and safety management amongst contractors.

It is used by thousands of organisations in the UK, including SMEs and FTSE 100 companies.

ServiceMaster Clean AAA

Employing staff and serving clients, ServiceMaster Clean AAA is principally involved in the cleaning sector, specialising in offices and commercial premises, with over £5 million turnover.

ServiceMaster Clean AAA’s most recent clients have included major players in business like the Four Seasons Hotel, UK Oil & Gas, Fuji Films, Tommy Hilfiger, Stoke Park Golf Club, as well as nursing homes and medical practices.

The company’s application for SafeContractor accreditation was driven by the need for a uniform standard across the business.

SafeContractor accreditation will enhance the company’s ability to win new contracts, and its commitment to safety will be viewed positively by its insurers when the company liability policy is up for renewal.

Some kind words

Gemma Archibald, Divisional CEO of Alcumus Supply Chain Division, said:

“Major organisations simply cannot afford to run the risk of employing contractors who are not able to prove that they have sound health and safety policies in place.”

“More companies need to understand the importance of adopting good risk management in the way that ServiceMaster Clean AAA has done.”

“The firm’s high standard has set an example which hopefully will be followed by other companies within the sector. SafeContractor plays a vital role in supporting our clients in meeting their compliance needs, whilst working with their contractors as they progress through the accreditation process.”

ServiceMaster Clean AAA business owner Siva Kugathas said of the new accreditation:

“I am delighted to achieve SafeContractor certification. We pride ourselves on the safety of our customers, employees and the public.”

“This will certainly help us to win more clients.”

Yasmin Chaudhari, from ServiceMaster Brands UK, added:

“This certification is a huge achievement for ServiceMaster Clean AAA and is just one of the many ways the brand goes above and beyond to deliver for their clients.”

“Not only does this prove that the customers really are at the heart of the business, but it also keeps the brand and business ahead of the game, setting them worlds apart from the next contract cleaning company on the market. Big congrats to the AAA team for this accreditation!”

Need a professional cleaning service?

If your premises could benefit from regular cleaning from an accredited and trusted company, contact ServiceMaster Clean AAA on 0800 047 1747 today for a free, no-obligation quote on a range of professional and expert services.

Nationwide, call 0845 201 1184 or find your nearest ServiceMaster Clean Contract Services business to learn more.

A cleaning company launched from a couple’s conservatory 30 years ago has won its current boss a major industry award.

CJ Micallef, the daughter of the founders of ServiceMaster Clean Contract Services Manchester, has won a Great British Franchisee Award – the highest honour in the franchising world.

The Great British Franchisee Awards

Organised by franchising staple whichfranchise, Great British Franchisee status recognises the ‘crème de la crème of Britain’s franchisees’ for excellence in their industry, customer satisfaction and growth, and, in many cases, how the business owners coped during the pandemic.

The awards, now in their third year, have seen ServiceMaster Clean Contract Services franchises awarded each consecutive year, with CJ Micallef joining Chris Blewitt and Siva Kugathas as GBFA awardees from our network, and 14 of Britain’s finest franchisees this year.

How it started

ServiceMaster Clean Contract Services Manchester has grown from one couple’s dream, thought up in a conservatory, to a thriving business that employs more than 300 staff with a turnover of more than £3 million, and CJ expects to hit £4 million soon.

When CJ’s parents bought the franchise to provide cleaning services in the city centre and South areas of Manchester in 1992, it took a year to make a profit.

It went on to become the top ServiceMaster franchise four times in a single year, and CJ’s parents won the HSBC-backed Franchisee of The Year Award from the Daily Express in 1999.

Going above and beyond

They took the bold step of expanding their territory during the recession of 2008 and were rewarded with a loyalty that has seen many of their cleaners remain with them for more than 10 years.

“As a sector with a high staff turnover rate, achieving such feats of employee dedication within the cleaning industry is exceptional, “says CJ.

“We deliver cleaning services to more than 200 customers on 265 sites a day – and that will rise to 664 sites from this year, following our success in winning a contract from another large housing association.

“We were hit hard by the pandemic. Almost 60% of our client base suspended operations overnight and many of those clients didn’t reinstate cleaning services until June, which meant we lost more than three months’ revenue.

“The short-term impact of COVID was further compounded by the loss of more than 10 contracts totalling half a million.

“Operating under uncertain and fluctuating circumstances, we rose to the challenge. All of our Head Office staff returned from furlough and we restructured our team at director level.

“To accommodate our growth, three full-time mobile cleaners provide vital cover for our growing customer base and we now have a fleet of 17 vehicles.”

About CJ

CJ, who joined the company after working for McDonald’s, Sainsbury’s and Starbucks, says her parents started the business after spotting a gap in the market.

“Cleaning was classed as a commodity, had little personalisation and value set upon it, and cleaning staff were viewed as invisible, as opposed to an individual with a purpose.

Therefore, my parents decided to create a niche in the market centred around quality cleaning services rather than price.

We’re now a business that other ServiceMaster franchisees turn to for support, advice, problem-solving and knowledge.”

Some words from our team

Guy Strang, Brand Leader for ServiceMaster, seconds this, saying “CJ is central to the work of CS Manchester.”

“Not only has she continued to grow the business, but she has consistently invested in new technology and systems that allow her and the Manchester team to work smarter and faster to provide their clients with the best possible contract cleaning experience every single time.

A key strength of being a part of a franchise is belonging to a network of like-minded business people. As a pillar of our network and their local community, CJ and the CS Manchester team are a source of constant inspiration and support to their peers.

Quite honestly, it is difficult to summarise all the contributions that CJ and the team at CS Manchester have made in their local area.

Be it, employment, charitable activities, or developing individuals in their business and personal lives, working for the betterment of others is at the heart of what CJ and CS Manchester do day in and day out.

However, one thing it is not difficult for me to see is that all of this makes CJ worthy of recognition and such an award.”

CJ says that she would like to thank her team and dedicate her award to her staff.

“We couldn’t have achieved this fantastic award without our amazing team who work tirelessly day in and day out to deliver quality services for our customers,” she says. “This award is for them!”

“When you have a great team it’s easier to lead, I’m thankful and grateful that we have great motivated colleagues to work alongside.

Without their hard work, determination, commitment, and effort the company would not be in the strong position it is in.”

Need a professional cleaner?

To get in touch with CJ and her team and benefit from professional cleaning services from an award-winning business, call 0161 905 3000 today.

Or nationwide, find your nearest ServiceMaster Clean Contract Services business to see how we can help you.

Guildford entrepreneur named Service Industries Entrepreneur of the Year 2022

Guildford-based Siva Kugathas has been recognised as one of this year’s most exceptional business leaders at the Great British Entrepreneur Awards 2022 Grand Final.

Siva, the founder of ServiceMaster AAA, was named Service Industries Entrepreneur of the Year at this year’s prestigious ceremony.

About ServiceMaster AAA

Covering fourteen towns across South East England, Yorkshire and the East Midlands, ServiceMaster AAA has spent almost 6 years under Siva’s management delivering high-quality cleaning services for commercial properties.

ServiceMaster AAA provides a range of commercial clients with contract cleaning as part of the nationwide ServiceMaster Clean franchise, from offices and schools to GP surgeries and car showrooms.

The Great British Entrepreneur Awards

The programme, in partnership with Starling Bank, has recognised the UK’s most inspiring entrepreneurial success stories for a decade and developed a community-oriented network of alumni which grows year after year.

The ceremony was held at Grosvenor House in London and saw 1,400 entrepreneurs and colleagues join together to celebrate a collective £2 billion generated in turnover and over 17,000 jobs.

Siva’s Award

Siva is among 12 entrepreneurs from across the South East who went home with prizes in categories from Health & Beauty and Sustainability to Family Business and the overall Great British Entrepreneur of the Year Award, which was won by Jordan Brompton of myenergi Ltd.

Rajeeb Dey MBE, a member of the judging panel, said:

“Siva has brought a level of innovation and customer-centricity to the cleaning industry which is admirable. His own story of coming to the UK as a refugee and harnessing his entrepreneurial spirit is inspiring and I commend him for his success in scaling ServiceMaster whilst ensuring his employees and client satisfaction scores remain high.”

Though Siva was awarded, he says that is the strength of his team that helps him to be the best in business.

He said of his award, “I am delighted to win this prestigious award. I’d like to dedicate this award to my team for their hard work, which has played a huge part in the growth of the business.”

Siva and some of the team receiving his award

The 2022 Awards

Over the ten years, there have been a number of big names to receive accolades, including Alan and Juliet Barratt of Grenade, Shaun Pulfrey of Tangle Teezer and Diary of a CEO host Steven Bartlett. Many previous winners have gone on to sit on the expert judging panel for the 2022 programme.

The tenth-anniversary awards also included a brand new category – the John Caudwell Blaze Your Own Trail Award recognises organisations and individuals providing non-traditional routes into employment through apprenticeships, on-job training and work experience placements. The award was added as part of a new partnership between the programme and the Phones4U founder’s charity Caudwell Children.

Great British Entrepreneur Awards founder Francesca James said that the awards’ tenth anniversary was the biggest and best yet:

“Celebrating Britain’s ambitious, driven and inspirational entrepreneurs for a decade has been an honour, and we’ve learnt so much from hearing all of their unique stories and perspectives.

“The extraordinary circumstances of the last few years have tested the resilience of our business communities, and the challenges were enough to give many entrepreneurs an excuse to give up. Instead, our award winners did the opposite and, through ingenuity, innovation and the ability to adapt, they thrived.

“These challenges certainly haven’t gone away, and the next few years will present new obstacles to overcome – but one only needed to look around the room at our tenth anniversary to see some of the truly special founders and doers, to gain confidence that this snapshot of the economy can go on and adapt again.

“We’d like to congratulate all of our 2022 winners for all of their hard work and achievements – we look forward to following your lead into 2023 and beyond!”

Anne Boden MBE, Founder of Starling Bank, headline partner of the Awards, said:

“Entrepreneurs up and down the country across so many different industries have shown just how innovative and resilient they have been in these uncertain times. The awards are a celebration of their success – congratulations to all winners.”

Find out more

To find out more about the awards and to see the full list of winners, visit greatbritishentrepreneurawards.com.

If you are in Guildford, Bracknell, Heathrow, Slough, Woking, Luton, Watford, Canterbury, Dover, Colchester, Ipswich, York, Doncaster, or Lincolnshire, get in touch with Siva and his team today.

Call 0800 047 1747 for a free, no-obligation quotation today and see how ServiceMaster AAA can help you.

Or find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

Following a string of accredited business awards, Siva Kugathas of ServiceMaster AAA has been appointed a judge of this year’s Best in Business award.

If you follow our blog posts here at ServiceMaster Clean Contract Services, you will know the name Siva Kugathas. Upon joining our network in 2017, Siva worked hard to improve many areas of ServiceMaster Clean Guildford, his first territory to greatly amplify its success in a short period. Since then, Siva has grown his business, ServiceMaster Clean AAA to cover 13 territories across the UK, and won multiple highly coveted business awards in his five years as a franchisee.

Last year, in 2021, this included two Best Business Awards for International Brilliance Business Leader of the Year and SME Business Person of the Year awards, for his outstanding business sense, commitment, charity work and philanthropy, and leadership and development skills. This year Siva returns to the Best Business Awards, but not as a competitor. No, this year Siva will be joining a panel of over 20 independent business experts to judge the awards.

This is no mean feat! Siva and his fellow judges will have to choose from the best of the best in business across a wide range of categories assessing the different areas and skills that it takes to be the best in business, including:

  • Growth
  • Brand Development
  • Business Transformation
  • Community Engagement
  • Innovation
  • Marketing

And many more.

The deadline for awards entries is 31st October 2022, with the winners set to be announced this December, so there is still time to enter your business into this prestigious arena.

A key element of Siva’s model for success is building relationships within his communities, and his upcoming role as a Best Business awards judge is a testament to the value of building such relationships. By taking part in the awards last year, Siva will now be able to pay his success forward and play a part in rewarding the success of other UK businesses.

“I feel really excited,” he says. “I’m looking forward to being a part of the judging panel and being able to use my expertise running a successful business to contribute to supporting the community of companies that are applying for Best Business Awards.”

If you would like to get in touch with Siva and enlist the help of an expert team of industry-leading cleaning professionals, call ServiceMaster AAA today on 0800 047 1747.

Written by Tom Page, Digital Content Writer

A cleaning company boss with clients all over the North East of England has won a major industry award.

Chris Blewitt, the owner of ServiceMaster Clean Contract Services North East, impressed the judges to take the Great British Franchisee Award, placing him among the industry’s elite.

Chris’ Story

Starting with just an empty office and no staff – but following the proven business methods developed over years by ServiceMaster – Chris has turned his franchise into a thriving office and commercial cleaning business with a million-pound turnover and 124 employees.

Unusually in the world of franchising, Chris expanded his operation not by buying an additional franchise territory but by taking over another related business, that had plateaued.

Chris drew on his years of experience in running factories and supply chains and transformed the acquisition into a profitable part of his own franchised business.

“The business was nearly twice the size of mine but not very profitable, with a lot of low contract prices,” Chris recalls.

“It allowed me to operate not only in Durham and Teesside but right across the North East region.

“We have just had our record month, turning over £109,000, and we’re only a short way into our franchising journey!”

Accolades

He’s distinguished himself as part of the ServiceMaster network, too, picking up the title of Rookie of the Year in 2019 and the Award of Excellence in 2021.

Chris said ‘’I am delighted to pick up this distinguished award on behalf of the team. Not only does this acknowledge excellence in our own industry but across all sectors of franchise business.

Our story, in just over 4 years, is a testament that, with a lot of hard work, franchising really does work and you can build a sizeable, professional service business’’.

Get in touch

To book a cleaning or see how ServiceMaster Contract Services could help your business stay in tip-top condition, get in touch with Chris and the rest of our team by calling 0191 250 511601642 433300 or 01207 297588 today.

Or find your nearest ServiceMaster Clean Contract Services business to learn more about our services in your area.

ServiceMaster Clean Contract Services Newbury has won the North Star Invest award at this year’s ‘ServiceMaster Live!’ event.

This May, our long-anticipated ServiceMaster Live event, which is a gathering of franchisees from across the ServiceMaster UK brand family – saw franchisees and their teams recognised for their hard work in customer service, sales, and marketing efforts, resilience, growth and more over the past year. The awards ceremony, which took place at the close of a jam-packed day full of connections, networking and inspiring presentations, saw ServiceMaster Clean Newbury win the highly coveted North Star Invest award for investments in their business and the local community.

ServiceMaster Clean Contract Services Newbury was owned and managed by Nick Dee Shapland for 30 years, during which time he established a growing community of staff and clients who relied upon and delivered his trademark professional and bespoke contract cleaning services. Originally, ServiceMaster Clean Newbury solely provided commercial cleaning services in the Newbury area, but over their three decades of business, their territory has grown to cover not only Reading & Newbury but North Hampshire, Swindon, Newbury, Oxfordshire and much of Gloucestershire. This is a truly impressive size for a franchise business, and they are equipped to reflect this. With a fleet of over 60 vehicles and a staff of over 350 people!

After Nick retired in 2021, he transferred ownership of his business to his employees in an Employee Ownership Trust. And, as Nick said back in 2021, this move enabled him to “place the future of the business in the hands of the people who have helped it grow over the last 10 years”

Now that team has achieved new heights for their investment by continuing to show their involvement in their community through brilliant work with multiple charities in the Newbury area – and earning them the coveted North Star Invest Award. The Newbury team endeavour to support three main charities we support each year. This year, this has been Cardiac Risk in the Young (CRY), through staff completing the London Bridge walk in June, Macmillan coffee mornings, and Children in Need. Last year, the team raised over £1500 for their charities, and hope to exceed this effort this year through events like the London Bridge Walk and team donations.

At its heart, ServiceMaster Clean Newbury is about community, and Victoria Tayler, Marketing Manager for ServiceMaster Clean Contract Services says that this made them the clear choice as the winners of the North Star Invest award this year. “This is a fantastic award to achieve, it is so pleasing to see one of our businesses giving so much back to their community, she says.

“It is easy as a business owner to get bogged down with the day-to-day stuff but the giving back is so valuable to those to whom they have contributed. This really embodies the ServiceMaster ethos of going Above and Beyond.”

Jane Paisley, on behalf of EOT and the Newbury team, says, “We were very proud to receive the North Star Investment award for 2021! We moved to an Employment ownership Trust in June 2021 and as a company, we have always tried to help and support local events and help the community and if staff have asked for support for their local schools or fund-raising activities.

Our new aim is to continue to support our three main charities CRY, Macmillan and Children in need and then support local charities and fundraising in Newbury but, we would also like to reach out further to our surrounding areas and we have asked [our] staff if there are any charities or events to which they belong to that we can support.   We feel it is important to show support where we can to staff and the local community to which they are also involved, it makes staff feel proud to be part of the ServiceMaster brand.”

If you are in Reading & Newbury, North Hampshire, Swindon, Newbury, Oxfordshire or Gloucestershire and would like to book a free quote for professional and bespoke contract cleaning services from an expert team with over 30 years of industry experience, get in touch with the ServiceMaster Clean Newbury by calling 01635 38100 today.

By Tom Page, Digital Content Writer

The owners of ServiceMaster Clean Contract Services Warwick, Michal Kawerski and Dariusz Kowalik have won the prestigious Rookie of the Year award at this year’s ‘ServiceMaster Live’ event.

ServiceMaster Live, which took place this May, is an annual gathering of franchisees from across the ServiceMaster UK brand family. This has been the first time the conference has been able to run since 2019 due to the limitations to public gatherings brought in to prevent the spread of COVID-19. Now finally together again, the event saw franchisees and their teams recognised for their hard work in overall customer service, sales, marketing efforts, resilience in the face of hardships, charity and community work and more, in an awards ceremony at the close of the day. It was a first-time win for Michal and Dariusz from ServiceMaster Clean Contract Services Warwick, who began their business during the pandemic and amidst lockdowns in August of 2020. Despite the challenges that came with starting a business in such difficult and uncertain times, the pair were able to rise to the occasion and prove worthy winners of the ServiceMaster Clean Contract Services Rookie of the Year award.

Michal & Dariusz came to ServiceMaster with previous experience of owning a commercial and domestic cleaning company. Michal has built himself from the ground up, beginning his career in the cleaning industry as a daily cleaner before becoming a supervisor. When he then began his own cleaning business, Michal was struck by how the industry was evolving. He says he witnessed the change in attitudes to cleaning due to the COVID pandemic as he saw more and more people recognise the importance of regularly cleaning and sanitising their premises. Michal and Dariusz knew they could do more, and set their sights on growing a bigger and better business. And although Michal and Dariusz knew the industry and the processes that came with it, they also knew they didn’t want to enter into the unknown alone, and wanted the support and backing of a well-known brand. Michal was already intimately familiar with the ServiceMaster Clean brand as a result of working within our network before for one of our franchises, so the pair knew that with the backing of the ServiceMaster Clean brand, they could grow a truly thriving business.

And they have done just that. Rookie of the Year is awarded to franchisees that are considered brand new to our network – meaning that they have been in business for less than two years. It recognises franchisees who have implemented the ServiceMaster systems to substantially grow their business. For Guy Strang, ServiceMaster Clean Contract Services Brand Leader and Marketing Manager Victoria Tayler, Michal & Dariusz were the clear choice for the winners of this coveted award.

“I am delighted that Michal & Dariusz have won Rookie of the Year. Having previously owned a commercial Cleaning Company, they have fully embraced the ServiceMaster Clean Contract Services Brand and our values and created a fantastic business that will go from strength to strength,” said Marketing Manager Victoria Tayler.

Not only does winning this award solidify the successes of Michal and Dariusz’s journey, but Michal says that winning Rookie of the Year is giving them a boost.

“Aside from making us feel good, [an award like Rookie of the Year] can also offer a great boost to business. An award brings credibility and opens doors to new opportunities. It can impress potential clients, boost sales, and improve employee engagement and loyalty.” Not only that, but Michal says that is proof that they have achieved their goals, and serves as a demonstration “that we take pride in what we do and that we do it well.” He says that he and Dariusz attribute their early success to “staying passionate and focused on [their] goals.”

So, it’s onwards and upwards for ServiceMaster Clean Contract Services Warwick. This award has galvanised its owners to keep going above and beyond in providing their quality and professional premises cleaning services to each and every one of their clients.

And with over 60 years as industry-leading contract cleaning specialists, it’s no wonder that both public and private sector establishments nationwide trust ServiceMaster Clean to deliver a bespoke and professional service every time. For professional cleaning services tailored to you, in a range of environments including offices, GP and medical practices, schools, student accommodation and car showrooms, think ServiceMaster Clean.

If you are in Warwick and any of the surrounding areas and would like to enlist the help of industry professionals with decades of bespoke cleaning experience, get in touch with Michal and Dariusz by calling 01926 353095 or filling out a call-back form today for a free quote.

Written by Tom Page, Digital Content Writer

Siva Kugathas and his team at ServiceMaster AAA have won several awards at this year’s ServiceMaster Live! event.

ServiceMaster Clean Contract Services AAA owner Siva Kugathas has taken home multiple awards from this year’s annual ServiceMaster conference – ServiceMaster Live!

The conference, which took place this May, was a gathering of franchisees from across the ServiceMaster UK brand family and culminated in an awards ceremony at the end of the day. This saw franchisees and their teams recognised for their hard work in overall customer service, sales, marketing efforts, resilience in the face of hardships, charity and community work and more.

Siva is no stranger to awards, having won multiple growth and business awards since starting his journey with ServiceMaster Clean Contract Services back in 2017. Siva purchased ServiceMaster Clean Guildford 5 years ago and saw it as an ideal opportunity to take the established business to the next level. And he certainly has, winning a string of very notable awards including for Business Person of the Year and was one of the first-ever Great British Franchisee of the Year winners back in June 2021 as well as a win from a member of his team, Kinga Derenowska, who also recently won a Global Business Excellence Award. Siva has now added to this list of accolades the ServiceMaster Marion E Wade Award for Franchisee of the Year.

The most prestigious award presented at ServiceMaster Live, franchisee of the year is the pinnacle of achievement for a franchisee in ServiceMaster Brands UK. For Guy Strang, ServiceMaster Clean Contract Services Brand Leader and Marketing Manager Victoria Tayler, Siva was the obvious choice for such a coveted award. He has grown his business by a substantial amount during his time as owner, both financially and literally, adding a large number of staff members to his brilliant team and 12 additional territories since 2017. Part of what makes Siva so effective in this regard is his ability to build and maintain strong relationships, both with customers and with his staff. Even as he was finding his feet when first taking over his business, Siva knew the importance of maintaining and improving relationships with the existing client base. As a result, he arranged face-to-face meetings with each customer which not only allowed him to introduce himself and put a name to a face with all of his brand-new customers. Then, having established a good foundation with the existing client base, Siva set out to improve the already great levels of satisfaction with the implementation of a monthly NPS as well as on-site customer feedback forms which allow him to see where he needs to improve. Siva understands that people are at the heart of any business and that consistent quality communication with these people, be they staff or customers, holds the key to a job well done for all.

“Wow, Siva has won several growth awards, a customer award, people awards, a marketing award and most prestigiously the Franchisee of the Year Award and I am not surprised at all,” says Victoria Tayler, ServiceMaster Clean Contract Services Marketing Manager.

“Since I have known and worked with Siva, he has always worked incredibly hard to grow an outstanding commercial cleaning business, he 100% believes in his staff and they in turn 100% believe in him, this makes for an exceptional business, an exceptional team and exceptional customer service that deservedly goes from strength to strength and I am sure there is more to come.”

Siva himself says that he was “delighted and proud” to win multiple awards whilst surrounded by his team and peers at ServiceMaster Live. He would like to thank his team, to whom he attributes his success, and says he plans to “Increase [his] focus on growth by carrying out more marketing activities as well as increasing the brand presence within [his] region.”

We would like to thoroughly congratulate Siva on his award and wish him all the best for the future, and we look forward to seeing him grow even further, with no shortage of awards sure to come!

If you are in any of the following areas: Guildford, Bracknell, Heathrow, Slough, Woking, Luton, Watford, Canterbury, Dover, Colchester, Ipswich, York, Doncaster, Lincolnshire and surrounding areas and would like some extra help cleaning your premises regularly from a top, industry recognised, business, get in touch with Siva and his award-winning team via the ServiceMaster Clean AAA website. Or call 0800 047 1747 today for a free quote.

Written by Tom Page, Digital Content Writer

The owner of ServiceMaster Clean Contract Services North East is celebrating having won the prestigious Award of Excellence at ServiceMaster Live!

‘ServiceMaster Live!’, which took place this May, was a gathering of franchisees from across the ServiceMaster Ltd. brand family. Franchisees from each network came together to learn from one another and celebrate each other’s successes in an awards ceremony at the end of the day.

This included the presentation of the coveted Award of Excellence, awarded to none other than Chris Blewitt of ServiceMaster Clean Contract Services North East. This is given to a franchisee that has proven to exemplify the ServiceMaster tenet of the pursuit of excellence.

Chris has owned and managed his business for four years. He has acquired an excellent reputation among his clients for providing professional cleaning services during this time. This was initially across Durham and Teesside. However, he also developed this by expanding his territory and substantially growing his business by covering a much larger area early last year. As Chris says,

“We now cover the whole North East region.’’

Upon embarking on his journey, Chris’s focus was not only on growing his business but also on developing his workforce and creating more local jobs. Not only has he done this – as he now employs 124 people – but Chris also truly embodies the ServiceMaster ethos of going Above and Beyond by always taking time to provide help and support to other franchisees within the network.

As Victoria Tayler, ServiceMaster Clean Contract Services’ Marketing Manager says,

“Chris truly deserves this award. Since knowing and working with Chris, it has been clear that he prides himself on creating a first-class service for his clients and fully embracing the ServiceMaster Clean Contract Services Brand. Chris has not only built a fantastic business providing exceptional service to his clients but also provides a great deal of support to the rest of the network and is always eager to help develop and progress the network as a whole.”

Chris says that receiving the Award of Excellence is especially humbling given the size and strength of the ServiceMaster Clean Contract Services network and that he felt honoured to be recognised amongst them at ServiceMaster Live!

“ServiceMaster Clean nationally has a lot of very well-run businesses. I am delighted that our business is considered to be performing at the highest level, in everything we do. It is a credit to the team we have and the tremendous dedication they show day in and day out.’’

“We strive to provide a truly professional cleaning service,’’ he says. “One our customers can rely on. We ensure that all aspects of the cleaning contract are carried out properly. This appeals to the type of customers we want to attract and will ensure our ambitious growth plans should be achieved.”

With ambitious plans and the will to achieve them, it is no wonder and no doubt that the future looks bright for Chris and ServiceMaster Clean Contract Services North East. We would once again like to congratulate Chris and thank him and his team for all their hard work during the difficult COVID-19 pandemic.

If you are not totally happy with your current commercial cleaning provider, get in touch with Chris and his team today to see how they can help you keep your building clean.

Client Problem:

At the beginning of the Covid Pandemic the customer had parted ways with their cleaning contractor. When the team were looking to go back to Office working, they required a reliable, efficient & local cleaning company. Initially the client invited 3 companies to quote.

How we helped

We met with the client the same day to carry out a survey and discuss the clients needs.

Along with daily office cleaning, they required a deep clean of all areas, as the Office had been closed for over 12 months, this also included a full carpet clean.

We supplied a quotation the following day for all services.

The client swiftly accepted our quotation. One of the main reasons being we are a local company, with good references.

We then mobilised our team – carrying out the deep clean, and carpet clean prior to the contract going live.

Our services along the side of the regular schedule, includes a daily clean of all high touch points and we have also carried out an infection control clean for the client after a staff member tested positive for Covid.

The benefit

Our Field Service Supervisor carries out regular site visits, along with a monthly Service Review with the client either face to face or via teams – depending on requirements

6 months in the client is happy and will be looking to increase our services further when their second Office re-opens in 2022

 

If you would like to know more about how ServiceMaster Clean Deeland can help you with your commercial cleaning requirements, click here.

The Marion E Wade Award (Franchisee of the Year) is the most prestigious award ServiceMaster presents and is the pinnacle of achievement for a franchise within the company.

The award was given to Kevin this year as him and his team displayed the highest achievement in pursuit of excellence and professional management in the ServiceMaster tradition.

Kevin has been trading as ServiceMaster Clean Contract Services Mercia since November 2008 and has grown to become a multi-million-pound business in that time, purchasing new local territories along the way.

The business cleans over 140 offices, medical centres, schools and warehouses across the East and West Midlands and employs over 300 cleaning staff to complete these regular jobs.

Kevin said –  “We are particularly proud to receive this award in 2021 when we have all faced very difficult challenges due the Covid -19 pandemic. Our management team and all their support workers have really stepped up to the mark this year. It is due to their efforts and dedication that we have been able to not only service our loyal customer base but also grow our business in this difficult business climate”.

Guy Strang, ServiceMaster Clean Contract Services Brand Manager added,

“Kevin is a model franchisee that is always looking to improve and expand his business in any way he can. I’d like to personally congratulate Kevin on winning the Marion E Wade Award and look forward to seeing what the future holds for him and his business.”

The Avril Bannister award, was set up in memory of a dear colleague, is awarded annually to an employee who exemplifies their high levels of commitment and service.

We are delighted to announce Hannah Ross, Communal Operations Manager is the winner of the Avril Bannister Award for 2020.

The Avril Bannister Award 2020

The runner up was Colin Barrett, Field Service Foreman.

Congratulations to both Hannah and Colin on their achievements.

If you would like to know more about ServiceMaster Clean Newbury, click here.