ServiceMaster Clean Contract Services Guildford has been shortlisted for The Give A Grad A Go Employer of the Year Award at the prestigious 2020 Lloyds Bank National Business Awards. Previous winners include fitness sensation Joe Wicks, Timpson CEO James Timpson OBE, DPD UK, Hotel Chocolat, dementia newspaper Daily Sparkle and online fast fashion success story Missguided.

“I feel incredibly proud to be recognised by the Lloyds Bank National Business Awards and to be shortlisted as a finalist. I always strive to be the best in what I do and feel it is important to provide a positive workplace for all of my employees. I have been delighted to be able to offer opportunities to graduates and non graduates and this award would be a validation of our efforts to become a first class employer.

Compared to some businesses we are a small company but with our commitment to providing a first class service to our clients as well as investing in development of our team we have grown rapidly over the last few years, I am so proud to be in the list of finalists and competing against national businesses. Being able to take my team to the awards ceremony to celebrate the success together would be the icing on the cake as we wouldn’t be where we are without them.” Siva Kugathas, Franchisee.

“When it comes to business recognition, the Lloyds Bank National Business Awards are the ones to win. They allow any successful organisation to tell their story, from large private and public companies, to thriving entrepreneurial businesses, promising start-ups and established SMEs,” said Sarah Austin, Awards Director.

“Winning a Lloyds Bank National Business Award comes with significant business benefits, including increased brand awareness and reputation among customers and partners, valuable insight into best practice and employee recognition and retention.”

Siva Kugathas and ServiceMaster Clean Contract Services Guildford, Bracknell, Thames Valley, Luton & Watford have already won several business awards and proud of their commitment to providing excellence in the commercial cleaning industry.

Find out more about Siva & the team here – ServiceMaster Clean Contract Services Guildford.

A veteran in the franchising industry, our very own, Siva Kugathas has been shortlisted in the Transformation category at the bfa HSBC British Franchise Awards, taking place at the Vox, Birmingham, on November 30.

Siva, who before taking over the ServiceMaster Guildford franchise in January 2017, had already had a career in franchising for over 20 years with both KFC and Pizza Hut, used all that knowledge to transform the business, with turnover now 10 times that of when he first took on the resale.

He chose ServiceMaster Clean Contract Services, a contract commercial cleaning specialist franchise as he believed the potential for growth was evident.

“I am always looking for different and unusual ways to promote my business. In 2017 I featured on Eagle Radio in a carpet cleaning video for “National Clean Your Floors Day.”

Yes, that’s right, a video for radio. It was posted across the radio stations social media platforms and had great results. From this short video, I was noticed by a local company and secured a contract worth £100,000. It’s so exciting when trying something new has such a positive impact on your business.

I already feel incredibly proud to be recognised as a finalist in the BFA Awards. To me, they are the pinnacle of franchise industry awards and winning would be the ultimate achievement. I always strive to be the best in what I do and a BFA award would be a validation of this.” Siva Kugathas, Franchisee.

Pip Wilkins QFP, CEO of the bfa, said:

“In little more than three years, Siva has taken an existing franchise unit and increased its turnover tenfold. This is a fantastic achievement and it has also benefitted people in the community as he has gone from hiring one supervisor to one office manager, one operations manager, three area managers, one sales executive and seven mobile cleaners.”

Andrew Brattesani, Head of Franchising at HSBC, added:

“From the offset, Siva was determined to double the size of his business in 18 months. He focused heavily on maintaining relationships with the existing client base and receiving monthly feedback from customers, as well as putting staff retention at the centre of his objectives.”

Siva will go head-to-head against three other franchisees in November.

Good luck Siva!

All of the team at ServiceMaster Clean Contract Services Guildford, are delighted that one of our clients – YMCA Guildford Foyer has been nominated for an award at the YMCA Youth Matters awards.

Just over 3 years ago YMCA Guildford was registered as a welcome centre for Unaccompanied Asylum Seeking Children (UASC). Due to local authority cuts the welcome centre service was cut. However YMCA Guildford were determined to maintain their services and put to use the expertise developed in that time to support newly arrived UASC within a supported housing environment.

The award they have been nominated for is the Diversity Award 2019 

Read more here: https://www.ymca.org.uk/about/awards/diversity-award-2019#1553519934929-884973d6-8108aea4-3752

We’d love to help the team atYMCA Guildford Foyer get the votes they need to get shortlisted and get the awesome young people they work with to the event and we’d love it if you could help too.

ServiceMaster Clean Newbury are delighted to announce this year’s winner of the annual Avril Bannister Award.  This award was set up in 2011 to honour a former colleague, Avril Bannister and presented annually to a member of staff who exhibits the same high standards exhibited by Avril in the following areas:  Dependability, Consistent Quality of Work, Communications, Leadership, Appearance and Commitment.

We are delighted that John Millington, Field Supervisor for the Communal Services Department was awarded the Avril Bannister Award for 2018.  Since joining ServiceMaster on 25th April 2005, John progressed to his current role and subsequently qualified as a BICSc Assessor, passing on a depth and breadth knowledge and experience to the Communal team.  His positive and steady nature, combined with warm and friendly style is integral to his role as the backbone of the Communal technicians.

Amanda Cook, Field Services Supervisor for the Commercial Services Department is a very worthy runner up.  Amanda has a very strong customer focus and exemplifies the service provision our customers want and expect.  She takes time to get to know her staff and provide extra support for those who need it.  Amanda looks for solutions not for problems.

ServiceMaster Clean Newbury is celebrating after collecting 2  prestigious  awards at the  annual awards conference

 ServiceMaster Clean Newbury Win Two Awards

ServiceMaster Clean Newbury scooped up  two awards at the  annual ServiceMaster conference event

 

A franchise of ServiceMaster, ServiceMaster Clean Newbury provides Contract Cleaning Services for Doctor Surgeries, Veterinary Practices, Car Showrooms, Sport Stadiums, Offices, Factories and Schools throughout the Newbury area.

 

ServiceMaster Clean Newbury has grown steadily over the last 5 years with  Its three dedicated Services Divisions, Contract Services Commercial for Office Cleaning, Retail Showrooms etc. Contract Services Communal for the specialist cleaning of Housing Associations, General Needs Properties, Sheltered Schemes and Void Cleaning.

 

ServiceMaster Clean Newbury has 7 Departments, one of which is  Business Services which manages and oversee all operational and Quality aspects of the company.  In addition to having dedicated departments, ServiceMaster Newbury has built a culture based on Principles – People – Performance which has helped to develop great teamwork.

 

ServiceMaster Clean Newbury has invested in ISO 9001:2015 and 14001:2015 combined Quality and Environmental Management System.  This Quality Assurance Management Programme (QAMP) is overseen by Jane Paisley, Quality Assurance Manager.  The QAMP incorporates a regime of audits and KPI reporting.

 

Nicola Loxton, the Business Administrator for ServiceMaster Clean Newbury, stated: “The continued growth of ServiceMaster Newbury is a reflection of the quality of its people, the strength of its processes and procedures and a high level of responsibility and accountability at all levels of the company.

 

The objectives  for the next 12 months  is to grow our business  through the work of the New Business & Development Department and also via Social Housing tenders, also to continue to look at and trial innovative equipment and products, especially those of benefit to the environment.”

 

Nick Dee Shapland, M.D. of Deeland Limited t/a ServiceMaster Clean Newbury voiced his delight to say that it was great to be recognised by ServiceMaster our Franchisor for the Sales Results we had produced this last year.

 

Managing Director of ServiceMaster Limited (Franchisor), Alan Lewin said: “It was great to see so many of our franchise community and suppliers gathered together to engage in the Summer Summit event. I am always appreciative of the commitment that our franchisees and suppliers make in taking a day out of their business to invest time with peers, colleagues & the franchise support team at ServiceMaster.

 

“We recognise achievements in the categories of Growth, People, Customer and Invest, these headings form part of our organisational “North Star” which we use as is a simple guide to cultural performance and strategic execution for all stakeholders across our community.

 

“We recognise the big obvious stuff like, rising NPS scores, customer service accolades, established franchisees that have grown their revenues by in excess of £1m+, and new franchisees that have got great results from their startup, and beaten their financial projections” Finished Alan

 

Recognising some of the less obvious, but nonetheless, culturally vital parts of franchising are imperative to ServiceMaster and the Summer Summit conference allowed this to happen.

 

Awards were given for not only growth, but also to those that have given back to their community, or employees of franchisees that have demonstrated their commitment to the brand attributes engaging in initiatives and actions with colleagues and customers well beyond their job description, very often in their own time at their own expense.

 

 

ServiceMaster has over 300 franchisees operating in close to 700 licensed areas under its brands, including Merry Maids, ServiceMaster Clean, Furniture Medic, TruGreen Professional LawnCare and Rosemary Bookkeeping. TruGreen has been recognised as a leading franchise opportunity in the Elite Franchise Top 100 franchises in the United Kingdom.

ServiceMaster Clean Guildford, is a franchise of ServiceMaster, owned and managed by Siva Kugathas for just the last 18 months, the business continues to go from strength to strength.

ServiceMaster Clean Guildford provides commercial cleaning services for doctor surgeries, veterinary practices, car showrooms, sport stadiums, offices, factories and schools throughout Guildford, Woking and Farnham.

Siva collected Rookie of the Year, Sales Growth and his employee Kinga Derenowska picked up Employee of the Year at the Summer Summit conference for ServiceMaster limited held in June of this year.

“To pick up these three awards despite only being in business a short length of time is fantastic. I am thrilled, we all are.” Commented Siva

“I chose to nominate Kinga for Employee of the Year as this year she really has gone above and beyond. Kinga started as an office admin worker and her main responsibility was doing Payroll and Accounts. She was not responsible for recruitment or any other operational duties. However, she saw that I needed help and took it upon herself to help during her own spare time.

“We grew from 17 employees on payroll when I took over the business to 79 in just 11 months and Kinga has always been on hand wherever needed in the business. I truly believe CS Guildford wouldn’t have grown this much so soon, without the commitment and help from Kinga” Finished Siva

Picking up one award is an achievement, but to collect three in the first year of business is outstanding.

ServiceMaster Clean Contract Services of Guildford have gone from strength to strength in the last 23 months, growing by 500k. The Managing Director, Siva Kugathas has awarded some of his staff for their hard work in accordance with the company’s success.

Siva decided to have an awards evening on 30th November 2018 and hosted it in The Shard, Central London. All that made an appearance, including brand manager Guy Strang, said how enjoyable the evening was.

The three that received an award for the “Sales Contribution Award” were;

Agnes Bielawska

Awards Evening

Kinga Derenowska

Awards Evening

Alexandra Preda

Awards Evening

These three members of staff are all part of the management team at ServiceMaster Clean Contract Services Guildford.

We hope you join us in congratulating these three members of staff on their awards, and of course the continued success of the business as a whole. We look forward to seeing what the next year brings Siva and his team.

ServiceMaster Clean Contract Services provide commercial cleaning services for doctor surgeries, veterinary practices, car showrooms, sports stadiums, offices, factories and schools throughout the UK.

ServiceMaster Clean Guildford, is a franchise of ServiceMaster, owned and managed by Siva Kugathas for just the last 18 months the business continues to go from strength to strength.

ServiceMaster Clean Guildford provides commercial cleaning services for doctor surgeries, veterinary practices, car showrooms, sport stadiums, offices, factories and schools throughout Guildford, Woking and Farnham.

Siva collected Rookie of the Year, Sales Growth and his employee Kinga Derenowska picked up Employee of the Year at the Summer Summit conference for ServiceMaster limited held in June of this year.

“To pick up these three awards despite only being in business a short length of time is fantastic. I am thrilled, we all are.” Commented Siva.

“I chose to nominate Kinga for Employee of the Year as this year she really has gone above and beyond. Kinga started as an office admin worker and her main responsibility was doing Payroll and Accounts. She was not responsible for recruitment or any other operational duties. However, she saw that I needed help and took it upon herself to help during her own spare time.

“We grew from 17 employees on payroll when I took over the business to 79 in just 11 months and Kinga has always been on hand wherever needed in the business. I truly believe CS Guildford wouldn’t have grown this much so soon, without the commitment and help from Kinga” Finished Siva

Picking up one award is an achievement, but to collect three in the first year of business is outstanding.

Managing Director of ServiceMaster, Alan Lewin said: “It was great to see so many of our franchise community and suppliers gathered together to engage in the Summer Summit event. I am always appreciative of the commitment that our franchisees and suppliers make in taking a day out of their business to invest time with peers, colleagues and the franchise support team at ServiceMaster.

“We recognise achievements in the categories of Growth, People, Customer and Invest, these headings form part of our organisational “North Star” which we use as is a simple guide to cultural performance and strategic execution for all stakeholders across our community.

“We recognise the big obvious stuff like, rising NPS scores, customer service accolades, established franchisees that have grown their revenues by in excess of £1m+, and new franchisees that have got great results from their start up, and beaten their financial projections” Finished Alan

Recognising some of the less obvious, but nonetheless culturally vital parts of franchising is imperative to ServiceMaster and the Summer Summit conference allowed this to happen.

Awards were given for not only growth, but also to those that have given back to their community, or employees of franchisees that have demonstrated their commitment to the brand attributes engaging in initiatives and actions with colleagues and customers well beyond their job description, very often in their own time at their own expense.

“I would like to thank Kinga and rest of the team for their support, along with ServiceMaster, and some older franchisees that have been imperative in my start up process” Finished Siva.

ServiceMaster Clean, Swansea & South West Wales scooped the North Star Growth Award, as well as the North Star Customer Service Award at the 2017 national conference for ServiceMaster limited held in June.

ServiceMaster Clean Swansea provides commercial cleaning services for doctor surgeries, veterinary practices, car showrooms, sport stadiums, offices, factories and schoolsthroughout Swansea, CarmarthenNeathPort TalbotBridgend, Llanelli, Merthyr Tydfil and Pembrokeshire.

The company, owned by Jayne & Paul Gethin,is a franchise of ServiceMaster Limited and has had a steady growth rate for a number of years now. This is the second year they have taken both the growth and customer service award and believe winning these awards togetherdemonstrates the right mix within the business.

“To pick up these two awards for the second year running demonstrates that customer retention is as important as business growth and they can be achieved together – hand in hand.” Commented Business Development Manager, Jonathan Gethin

“As well as picking up these awards, the last 12 months have seen us move into bigger business units as well as celebrate being awarded our first tender from the Sell2Wales website which was open to applicants throughout the UK.” Finished Jonathan.

Having traded for over 13 years now, the business has high aspirations for the next 12-months and hope to increase their turnover to £1.5 million.

Picking up these awards for one year is a success in itself, but to go and claim them for the second-year running is no easy task.

 

“It feels great to have won again. Sometimes the cleaning world can be a thankless industry as we are only contacted when there is something wrong, so winning these awards really boosts team morale.

“We can’t wait to see what the next 12 months has in store for us as a business – watch this space!” Finished Jonathan

Managing Director of ServiceMaster, Alan Lewin said: “It was great to see so many of our franchise community and suppliers gathered together to engage in the Summer Summit event. I am always appreciative of the commitment that our franchisees and suppliers make in taking a day out of their business to invest time with peers, colleagues & the franchise support team at ServiceMaster.”

Recognising some of the less obvious, but nonetheless culturally vital parts of franchising is imperative to ServiceMaster and the Summer Summit conference allowed this to happen.

Awards were given for not only growth, but also to those that have given back to their community, or employees of franchisees that have demonstrated their commitment to the brand attributes engaging in initiatives and actions with colleagues and customers well beyond their job description, very often in their own time at their own expense.

ServiceMaster Clean Mercia, is a franchise of ServiceMaster, owned and managed by Kevin Harden.

ServiceMaster Clean Mercia provides commercial cleaning services for doctor surgeries, veterinary practices, car showrooms, sport stadiums, offices, factories and schoolsthroughout Birmingham, Coventry, Burton on Trent, Loughborough, Ruigby and more.

Kevin collected one of the most presitigious awards on offer from ServiceMaster Franchisee of the Year 2017 award (the Marion E Wade Award) as well as the Growth Award at the Summer Summit conference for ServiceMaster limited held in June of this year.

The Franchisee of the Year 2017 is the most prestigious award and a pinnacle achievement within the ServiceMaster Franchisee network. It is awarded to one franchisee who has displayed the highest achievement in the pursuit of excellence and professional management in the ServiceMaster tradition.

“We are very excited to receive this prestigious award and are very proud of all the hard work that has been put in by the ServiceMaster Mercia team.”Commented Business Development Manager, Mark Harden

“2017 proved to be a significant year with record sales enabling investment into new office location, staff, and territories.” Finished Mark

Picking up one award is an achievement, but to go on and win Franchisee of the Year is and outstanding achievement. Winners also get the opportunity to visit the ServiceMaster conference held in the US each year.

Managing Director of ServiceMaster, Alan Lewin said: “It was great to see so many of our franchise community and suppliers gathered together to engage in the Summer Summit event. I am always appreciative of the commitment that our franchisees and suppliers make in taking a day out of their business to invest time with peers, colleagues & the franchise support team at ServiceMaster.

“We recognise achievements in the categories of Growth, People, Customer and Invest, these headings form part of our organisational “North Star” which we use as is a simple guide to cultural performance and strategic execution for all stakeholders across our community.

“We recognise the big obvious stuff like, rising NPS scores, customer service accolades, established franchisees that have grown their revenues by in excess of £1m+, and new franchisees that have got great results from their start up, and beaten their financial projections” Finished Alan

Recognising some of the less obvious, but nonetheless culturally vital parts of franchising is imperative to ServiceMaster and the Summer Summit conference allowed this to happen.

Awards were given for not only growth, but also to those that have given back to their community, or employees of franchisees that have demonstrated their commitment to the brand attributes engaging in initiatives and actions with colleagues and customers well beyond their job description, very often in their own time at their own expense.

“Over the next 12 months we plan continue to invest in technology and innovations within our industry, maintain double digit growth and develop our management structure to deliver excellent customer service to our clients.” Finished Mark

 

ServiceMaster Clean Contract Services continues to go from strength to strength.

At the 2018 ServiceMaster Summer Summit we were proud to celebrate exceptional achievement by many of our ServiceMaster Clean Office & Commercial Cleaning Franchisees.

award winning office cleaning company

Find out who the Office Cleaning Award Winners were below:


2017 North Star Growth Awards

Awarded to:

Cardiff

South West Wales

Humberside

Guildford

Strathclyde East

Strathclyde South

Exeter

Manchester

London City

Mercia

Reading & Newbury


2017 North Star Growth Award >£1m Growth in 5 years

Awarded to:

London City

Reading & Newbury


2017 North Star Customer Awards

Awarded to:

North Surrey with an NPS score of 56%

Bradford with an NPS score of 57%

South West Wales with an NPS score of 75%


2017 North Star People Awards

Awarded to:

Guildford employee Kinga Derenowska

Reading & Newbury employee Doreen Baxter


2017 Rookie of the Year Award

This award is for brand new franchisees that have been in business for less than two years.

It recognises the licensee who has implemented the ServiceMaster system and substantially grown the business and is based on Customer Level Revenue for the first full twelve months of revenues reported.

Awarded to: Siva Kugathas CS Guildford

Rookie of the year award


FRANCHISEE OF THE YEAR 2017

(Formerly Marion E Wade Award)

This is the most prestigious award that we present and is the pinnacle of achievement for a franchisee within the Company.

This is also awarded to one of the businesses that has met the Entry Criteria and is presented to the ServiceMaster Franchisee who has displayed the highest achievement in the pursuit of excellence and professional management in the ServiceMaster tradition.

Additional Criteria:

  • Showing growth Customer Level Revenue
  • Using ServiceMaster’s recommended Brand Software (CleanLink)
  • Using TellServiceMaster (NPS) to monitor customer satisfaction
  • Uses and updates their company web-pages
  • Is supportive and provides encouragement for growth towards other franchisees in the network

Awarded to: Kevin Harden CS Mercia

Franchisee of the year

Award collected by Mark Harden (pictured)


Congratulations to all of the award winners.