The client was not satisfied with their existing cleaning service provider and had notified them that they would not be discontinuing using their service
The service provider subsequently ended their services abruptly without providing notice
The client required a new cleaning service provider and cover cleaning in the interim to tide them over until a new contract was finalised
How we helped
We received the initial enquiry and made contact immediately and scheduled a meeting that was most accommodating for the client.
The initial meeting involved discussing the clients’ needs and conducting a survey.
Our first priority was to arrange cover cleaning on short notice to solve the immediate problem of no cleaning being undertaken. The ad hoc service was to run from a Monday to Friday, initially, with the view of moving to 7 days a week.
Next a task schedule was compiled and proposed to the client. The client was extremely happy with the task schedule, which he compared to a menu, being able to add or subtract cleaning requirements as necessary. The client did obtain 2 other quotations, but was most impressed with our approach to the scheduled cleaning, and therefore, awarded us the contract.
Our aim is to help all of our existing clients and new clients to stay open or reopen as smoothly, as efficiently and as safely as possible.
The client has follow-ups on a regular basis
The client is impressed and extremely happy with the level of service
The client added additional areas to be serviced, and intends to add more areas in the near future.
Find out more about how we can help you with your Daily Office Cleaning, get in touch today