Thousands of businesses across the UK depend on ServiceMaster Clean Office and Commercial cleaning services.
With over 60 years experience in commercial cleaning, we are part of one of the world’s leading cleaning companies. This experience and support means we can offer more than many other cleaning providers.
We work with our clients to provide a bespoke service that fits their needs. We can work with you in the following ways:
Communication
Fed up with poor communication?
Talk to us.
With locally owned offices across the UK, you’ll always be able to speak to one of your local ServiceMaster cleaning companies in person including a local Business Owner.
So no more being passed from pillar to post. Plus, you can use our onsite communication logs to talk to us at any time, safe in the knowledge that we’ll respond immediately.
Customer Voice
As commitment to being one of the leading UK cleaning companies, we want to hear from our valued customers and give you the opportunity to tell us how we’re doing. ServiceMaster Clean Contract Services is committed to excelling with our customers and delivering best in class service.
To facilitate this, we’ve implemented TellServiceMaster, our customer feedback tool that makes it quick and easy for you, our valued customer, to tell us how we’re doing. In just 90 seconds, you can report details of your experience with us which we then use as part of our commitment to continual improvement, so that we ensure that we deliver above and beyond your expectations.
TellServiceMaster as a benefit:
- QUICK and EASY to complete and return
- Reporting system for clients with multi-site locations
- Direct communication tool
- Confidence in a provider that is committed to continual improvement and service betterment.
Contract Management
ServiceMaster Clean recognises the need to constantly be aware of the everyday needs and expectations of our customers.
Daily Inspection and Sign Off – Where required, ServiceMaster Clean will formulate a Daily Inspection Document. The document will detail: area, item, completion tick box, sign off section and comments section. These records will be maintained in a file for review and audit by internal and external parties.
Cleaning specifications are put in place to ensure daily cleaning standards are maintained, and all tasks are completed in line with the agreed specification.
Managing the Service – You will be provided with full access to a Contracts Manager as well as Area Managers and On-Site Supervisors who will have complete responsibility for the daily smooth running of the contract.
Quality Auditing – ServiceMaster Clean establish quality audit schedules for our customers.
Security
Concerned about security?
ServiceMaster will put you at ease.
Creating the right impression is very important to us which is why all our staff wear smart, professional-looking ServiceMaster Clean uniforms.
Plus, all our vehicles, equipment and cleaning products are fully branded with the distinctive ServiceMaster colours and logo. That means you’ll always know exactly who is on your premises from a security point of view. Where necessary, all staff are DBS checked to enhanced level and operate in accordance with the ServiceMaster dedicated safeguarding policy.
Consistent Service Delivery
Being sent different cleaners every week? We put a great deal of time and commitment into choosing and developing our staff, providing you with a dependable, friendly cleaning team and a consistent and reliable service.
In fact, ServiceMaster Clean has one of the lowest staff turnover rates in the cleaning industry.
We handpick our cleaning teams so you get the help that’s right for you, inspired by genuine enthusiasm, a positive attitude and a commitment to doing the job right, first time.
Supervision
Worried about lack of supervision?
We have that under control.
ServiceMaster Clean has one of the highest ratios of supervisors to cleaning staff in the industry ensuring your meticulous results every time. Plus, of course, our service is fully backed by our ServiceMaster Clean Guarantee.
So you won’t have to spend valuable time checking up on cleaners anymore.
EziTracker
eziTracker is a time and attendance monitoring system, which a popular method of tracking the attendance of operatives.
It’s simple to use, and enables various methods of logging in dependent on the preferences of the customer.
The Ezitracker system is the perfect solution for monitoring and auditing.
In instances where the service is reliant on a lone worker, the alerts are set within the agreed boundaries.
If an operative does not activate their personlised pin number within the allocated timescales, an alert will notify their line manager, who will contact the operative. Same applies to logging out.
This Ezitracker system is proven, effective and reliable, used throughout ServiceMaster.
Cleanlink
- Site Management
- Time & Payroll
- Quality Control
- Machinery & stock Management
- Automated Invoicing
Cleanlink has a broad range of capabilities, capturing and storing vital information from operational activities through to invoicing.
Audits are captured in real time, providing the most current history of the service. This information is related to the responsible person, providing vital feedback
Below are just some of the functions CleanLink is used for:
- Employee information
- Shift times & patterns
- Appraisals
- Training
- PAT testing
- Audits
- Invoicing
Co-ordination
We know you’ve got better things to do than sort out staff complaints about un-emptied bins and empty toilet roll holders!
So, don’t put up with sub-standard contract cleaners. Here at ServiceMaster Clean, we love detail, it’s very important to us and makes us different. For you, being able to rely on us to do our job means that you’re free to get on with yours.
Not only that, but we can provide you with specialist help such as furniture repair and restoration thanks to our sister company Furniture Medic or professional lawncare courtesy of TruGreen at the drop of a hat, for a cleaning service that’s above and beyond the norm.
We’re imaginative, but we never forget the basics. After all, it’s the little things that make the world go around. Which is why you can rely on ServiceMaster Clean to dust every surface, keep your restrooms clean and restocked, leave your floors sparkling and pay attention to details like door handles and light switches.
Call today to ask how we can help with your Commercial & Office Cleaning requirements Tel: 0845 201 1184
